Inspection on 25/10/06 for Queen Elizabeth House
Also see our care home review for Queen Elizabeth House for more information
This inspection was carried out on 25th October 2006.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Excellent. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
This home takes a lot of effort when filling vacant beds to make sure that any prospective Service User has the information they need to make an informed decision about the home and that they are properly assessed. Care plans are detailed and regularly reviewed and are signed by the Service User as well as staff. Service Users are given many opportunities to comment on the service offered by the home. There is an annual quality assurance survey and tenant meetings, also after meals residents on each table are encouraged to comment on the back of the menu card about the meal and to make suggestions for future menus, on one occasion so many people complained about the meatballs that the chef apologised and promised not to cook them again! When Service Users attend organised activities they are asked to sign the activity sheet and say whether they enjoyed themselves. The home is comfortable and homelike, it has its own maintenance man who carries out repairs and follows a rolling program of redecoration and maintaining the building. It is kept to a high standard and the home is tastefully decorated throughout. A lot of effort is put into arranging meaningful activities inside the home and out of it. Service Users speak highly of the Manager and says that she tries very hard to make their life as comfortable as possible. While talking with the Inspector the Manager said that she was always looking for ways to improve the service and was mindful of the staffs needs as well as the Service Users.
What has improved since the last inspection?
The Home has achieved the Investor in People Award and held a party to celebrate it. Areas of the home and some of the bedrooms have been redecorated and refurbished. The Manager has recruited more senior care staff since the last Inspection so that there are sufficient numbers to enable the Manager to rota a senior staff onto night duty so as to better monitor the service. The Manager now has the same person supervise her regularly as opposed to having a different manager each time.
What the care home could do better:
The home is located in a desirable residential area, but it makes it difficult to attract and keep staff as it is not close to a town centre or on a regular bus route, the nearest bus stop is a good walk away and people travelling home after a late shift feel that it is too isolated and feel unsafe, staff often site this as a reason to leave. The Manager is seeking ways to recruit and retain staff from the local population; in the meantime she is looking elsewhere for good quality staff.