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Inspection on 09/09/09 for Redbond Lodge

Also see our care home review for Redbond Lodge for more information

This inspection was carried out on 9th September 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Redbond Lodge The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Roberts Date of this annual service review: 0 9 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Chequers Lane Dunmow Essex CM6 1EQ 01371873232 01371874451 redbond.lodge@runwoodhomes.co.uk www.runwoodhomecare.com Runwood Homes Plc Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 45 70 Persons of either sex, aged 65 years and over, who require care by reason of dementia (not to exceed 45 persons) Persons of either sex, aged 65 years and over, who require care by reason of old age only (not to exceed 70 persons) The registered person must not admit persons subject to the Mental Health Act 1983 or the Patients in the Community (Amendment) Act 1995 The total number of service users accommodated in the home must not exceed 70 persons Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Redbond Lodge provides personal care with accommodation for up to 70 older people. The home is also registered to provide care to older people with dementia. Annual Service Review Page 2 of 6 None. Redbond Lodge is owned by a private organisation named Runwood Homes Plc. The home is located in the village of Dunmow, Essex. Redbond Lodge is a purpose built two-storey care home that has been extended and refurbished to provide 34 bedrooms on the ground floor and 36 bedrooms on the first floor with a dedicated dementia facility. The home has been adapted to meet the needs of service users with limited mobility and is fully accessible through a passenger lift and ramps. Redbond Lodge is easily accessible by road. Car parking is available in the car park to the front of the property. The fees range from £468.00 -£670.00 weekly, depending on whether the care to be provided is for an older person or an older person with dementia, under the homes current registration. Additional costs apply for chiropody, toiletries, hairdressing and newspapers. This information was provided to the CSCI on 1st October 2009. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked out all the information that we have received, or asked for about Redbond Lodge since the last key inspection. We looked at any notices that we received, these are the details of illness, death, injury or any other event in the care home that affects the well-being of residents. We asked the manager to complete an Annual Quality Assurance Assessment, AQAA form. This form is for the manager to consider and report on how well the service they provide meets the expected outcomes of the people using the service. We sent surveys to the manager to give to residents, health care professionals and staff and asked them to tell us their views on how they think the home is run. We looked at the report that was written about the last key inspection at the home. An inspector went to the home as part of that key inspection and spent time with the residents, staff, the manager and visitors. What has this told us about the service? The manager has notified us on any significant matters that may have affected the wellbeing of residents including matters where there may have been abuse. These matters have been dealt with appropriately and all interested parties were made aware as required. The manager has dealt with three complaints since our last assessment and one of these was upheld. Residents and relatives who commented on our surveys all said that they knew how to make a complaint and that if they had raised any issue that it was always dealt with properly. The manager completed a very comprehensive, objective and informative AQAA, which shows that she continues to develop the service provided to residents, the staff team and the home in general. Evidence was provided in the AQAA that showed that they consult regularly with residents and relatives through meetings and via the company internal quality audit. Following consultation they have made changes that include, for example, residents now attending local day centres, more outings to markets and shops, cookery classes, karaoke evenings, the installation of raised flower beds and more daily living activities for residents such as housework, for which they plan to buy more equipment such as carpet sweepers so residents can join in. The manager says that they plan to organise mealtimes so that care staff eat with the residents on the Dementia Unit, as it promotes a more homely and relaxed atmosphere where staff can help residents more discreetly. They also plan to implement life history books for residents, give residents internet access and involve residents with interviewing potential new staff. From the AQAA it is clear that there is an ongoing commitment to staff training in the home and they are also hoping to make some training, i.e. Dementia Awareness, available to relatives. The level of NVQ training in the home is also good amongst the care staff. The team are also currently working on understand guidance on the deprivation of liberties. Residents and relatives returned completed surveys to us. Overall these were very positive about the home and the services provided. Comments included staff are prompt when you are in trouble, the care my relative received is outstanding, the staff always have time for my relative and the family, the curtains could do with Annual Service Review Page 4 of 6 washing or changing, they give loving care and support the residents by maintaining their dignity and independence as far as possible, the home provides excellent care and the food is marvelous and the home is extremely clean and well maintained. The visiting district nurses also commented on the home and said the manager of the home listens to our advice in relation to peoples care and supports us with our work in the home and tries to give the best possible care for her residents. At the last key inspection, on the 31st July 2007, where an inspector visited the home the report said Redbond Lodge has a welcoming and relaxed atmosphere that is reassuring to visitors. High standards are promoted across all services. The premises are clean, well furnished and well maintained. Attention has been taken to ensure residents are happy and secure in their environment by encouraging them to personalise their rooms and consulting with them to add personal touches in bathrooms and communal rooms. The manager and staff have coped well with the challenges of a substantial increase in size of the home together with transfer of residents from another home. The home has settled well and a stable and effective staff team have been established that are well supported by the manager and senior staff. The standard of health and personal care are good and there is good monitoring of care needs with appropriate and prompt referral to health and social care professionals. Residents are able to participate in a wide range of social activities with a strong emphasis on community involvement. There is good communication with relatives and residents said they felt well supported by the friendly staff. Typical comments made were I am very happy here and appreciate the staff who work so very hard, It is a good home, the staff are friendly and supportive and follow through instructions given, an excellent home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 31st July 2009. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!