This inspection was carried out on 13th May 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Redlands Residential Care Home The quality rating for this care home is: The rating was made on: three star excellent service 1 4 0 5 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tanya Newton Date of this annual service review: 0 1 0 6 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 122 Woodlands Road Darlington Co Durham DL3 9LP 01325243788 01325243799 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Castlebeck Care (Teesdale) Limited Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Learning Disability Code LD, maximum number of places: 5 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Redlands is a large detached house situated in a residential area of Darlington. The home is registered as a care home providing personal care to adults between the ages of 18 and 65 with a learning disability. The home is within walking distance of Darlington town centre and Cockerton village. This location enables the people who live there, to access a full range of local facilities. Internally the home provides five single bedrooms each with wash hand basin. Shared toilet and bathing facilities are also provided nearby. Downstairs the home has two
Annual Service Review Page 2 of 5 N/A 1 4 0 5 2 0 0 7 lounge areas, kitchen, breakfast room, dining room and laundry. A very good standard of furnishings and fittings has been provided within the home. Externally, the home is surrounded by well kept gardens and pathways. Fees for this home are currently between £1, 019 and £2,634,23 per week. Please check the current rate of fees with the manager. Additional charges are also made for hairdressing, chiropody, personal items and some outings and leisure pursuits. These charges vary according to personal taste. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. A summary within the AQAA states, We continually encourage the residents to be aware of their needs, and communicate them to us. We work together well as a team and are observant in recognising areas of need that our resident group may not have recognised themselves and we act upon these needs promptly. We will work extra hours to ensure that our residents enjoy a greater quality of life putting their needs first. We have continued to encourage and enable our staff to learn new skills and gain knowledge relating to their job role by ensuring a high level of training. We are at full capacity and our residents appear happy and settled. We looked at the information in the AQAA and our judgment is that the home knows what further improvements they need to make. We looked at the last inspection report dated 14th May 2007. There were no requirements in this report. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. What are we going to do as a result of this annual service review? We will do a key inspection by 13th May 2010. However we may visit the service at any time. Annual Service Review Page 4 of 5 Reader Information
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