Random inspection report
Care homes for older people
Name: Address: Rivermead Halsey Road Kempston Bedfordshire MK42 8AU three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sally Snelson Date: 2 9 0 6 2 0 0 9 Information about the care home
Name of care home: Address: Rivermead Halsey Road Kempston Bedfordshire MK42 8AU 01234851573 01234843643 westfies@bupa.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : BUPA Care Homes (Bedfordshire) Ltd care home 33 Number of places (if applicable): Under 65 Over 65 33 33 33 dementia old age, not falling within any other category physical disability Conditions of registration: Date of last inspection Brief description of the care home 0 0 0 Rivermead is operated by BUPA Care Homes (Bedfordshire) Ltd. The service is registered to provide for older people who may also have dementia and/or physical disabilities. People living in the home at this inspection had some form of cognitive impairment. The home is situated a short distance from the local centre which has a group of shops, church and public houses. On same site as the home is a day centre that is used by some of the people living in the home. A health centre with dentist and chiropodist are located in an adjacent building. The premise had been was purpose built on two levels that were accessed by a shaft lift and staircases. The home is
Care Homes for Older People Page 2 of 8 Brief description of the care home divided into three units that each have a combined lounge/dining area and kitchenette facilities. This division is more of an operational nature, as people loving in the home use the entire building, regardless of the unit where they are accommodated. Weekly fees for accommodation were between £467.07 to £555. Care Homes for Older People Page 3 of 8 What we found:
This random inspection was conducted by Sally Snelson, lead inspector, from 13:10 to 14.40 on the 29th June 2009. The inspection was instigated following an anonymous complainant who told us that often bedrooms in the home did not have running hot water. The complainant told us which rooms to look at in particular, and also which residents to speak to about their concerns. We asked the manager to show us how water temperatures were checked and we were shown a monthly audit that randomly checked different areas of the home. The areas mentioned had been part of the random checks and it was clear that no problems had been identified at these. We went to the areas concerned and probed the water coming from the tap. It was being delivered at 41.8 degrees which is considered acceptaable. We spoke to a resident who confirmed that at times he and staff had to wait for the water to run hot, but he was able to confirm that he had never been expected to use cooler or cold water, and the wait did not unduly bother him. We also spoke to the maintenance person who was responsible for the water checks and for regulating the water temperatures. He was familiar with the recommended temperatures and how these needed to be maintained. The complainant was also concerned that residents did not have an adequate supply of incontinence pads. The manager showed us the supply list for all the pads that were delivered and and told us that because of storage issues pads were stored centrally in an out building and bought into the home on a needs basis. We were told that pads were changed regularly, and if a residents personal supply ran out, the home would order and pay for additional pads. We did not see any evidence of the thin pads that the complainant told us about being used . The complainant suggested that it was practice in the home for shampoos and other personal toiletries to be stored in communal bathrooms. This could be dangerous to those people with dementia who may try to ingest them. We had a full tour of the building and did not see any evidence of poor storage. What the care home does well: What they could do better:
During the tour of the building we noted two areas of the home that had an odour which was not very pleasant. The manager was aware of one of the areas and knew the reason for the odour and had made plans to rectify it.
Care Homes for Older People Page 4 of 8 If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
