Random inspection report
Care homes for older people
Name: Address: Roseacres Residential Care Home 80-84 Chandos Avenue Whetstone London N20 9DZ two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Thomas McKervey Date: 1 8 0 9 2 0 0 9 Information about the care home
Name of care home: Address: Roseacres Residential Care Home 80-84 Chandos Avenue Whetstone London N20 9DZ 02084455554 02084455589 manager.roseacres@aermid.com www.aermid.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Aermid Health Care Properties Ltd care home 35 Number of places (if applicable): Under 65 Over 65 0 35 dementia old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 35 0 Roseacres is a care home registered to provide care for 43 older people, some of whom may have dementia. Residents? bedrooms are located on both the ground and first floors with a passenger lift and chair lift providing access to the first floor. There are 27 single and four double bedrooms. At the time of the inspection, some internal improvement works had taken place and others were about to commence. The communal rooms, which are on the ground floor, include interconnecting lounges, a conservatory and a dining area. There is a shower room with toilet on the ground floor. There is a large, attractive garden to the rear of the property that is accessible to wheelchair users.
Care Homes for Older People Page 2 of 8 Brief description of the care home Roseacres is owned by a company called Aermid Healthcare. The company owns other care homes as well as a domiciliary care service. The care home is situated in a pleasant residential area close to shops and other amenities in the area of Whetstone in North London. The fees for the service range from £513 to £727 per week, depending on whether bedrooms are shared or single. Care Homes for Older People Page 3 of 8 What we found:
This random unnanounced inspection was carried out over a period of two and a half hours. We were concerned about two main issues; that the manager had left and that the home had been infested by bed bugs. The problem about the bed bugs was causing serious concerns with a relative of a resident who contacted the Commission. We spoke to two relatives who were visiting the home durning the inspection and to the deputy manager who was in charge. We visited several bedrooms which had been cleared of bed bugs, and four which were still affected. We sought advice from Barnet Environmental Health regarding the strategy adopted by the home to treat the infestation of bed bugs. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action 1 1 14 The home must not accept 29/09/2009 new admissions until the home is cleared of bed bugs. To protect the health and wellfare of residents. Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 9 12 The home must ensure that proper procedures are in place so that residents are provided with their own personal clothing. To preserve the dignity of residents. 01/10/2009 2 9 13 The home must ensure that a review of all residents medication is carried out at least once a year. To safeguard the health and wellbeing of residents. 29/10/2009 3 16 22 The home must record all 01/10/2009 complaints made by residents and their relatives. To demonstrate that complaints are taken seriously. 4 23 23 The windows in Room 8 must 01/10/2009
Page 6 of 8 Care Homes for Older People Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action be able to be fully closed. To provide adequate security. 5 23 23 The radiator in Room 8 must 01/10/2009 be repaired. To provide adequate heating for the resident 6 23 23 Appropriate bedding must be 01/10/2009 provided for the resident in Room 8 To provide adequate warmth for the resident. 7 26 23 The ground floor corridor and 01/10/2009 Room 8 must be thoroughly cleaned. To prevent infection and improve the comfort of residents. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
