Inspection on 16/11/06 for Springfield House Nursing Home

This inspection was carried out on 16th November 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Excellent. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Springfield House Nursing Home 04/04/07

Springfield House Nursing Home 18/01/06

Springfield House Nursing Home 18/08/05

Springfield House Nursing Home 11/08/04

Springfield House Nursing Home 26/02/04

Similar services:

Maple Lodge

Heathlands

Aston Court Nursing Home

Breme

Ravenhurst

Bank House

Inspirations

Westmead

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Springfield House Nursing Home Oaken Nr Wolverhampton West Midlands WV8 2EE Lead Inspector Mr Keith Jones Key Unannounced Inspection 16 November 2006 09:45 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Springfield House Nursing Home Address Oaken Nr Wolverhampton West Midlands WV8 2EE Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01902 847272 01902 845093 springfield.house@fshc.co.uk Springfield House (Oaken) 2001 Limited (wholly owned subsidiary of Four Seasons Health Care Limited) Mrs G Ball Care Home 36 Category(ies) of Old age, not falling within any other category registration, with number (3), Physical disability (36) of places Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. It is a condition of the registration that the number of persons received into the Home shall be over 60 years 18th January 2006 Date of last inspection Brief Description of the Service: Springfield House Nursing Home was opened in 1995 sharing the site with a residential facility and Four Seasons Health Care headquarters, accommodating thirty six elderly service users; offering twenty-four hour nursing care for long and short stay visits. The home is set amidst outstanding Staffordshire countryside, convenient for public transport and the local village of Codsall, a few miles from Wolverhampton. Four Seasons Health Care, one of the largest independent care providers in the UK, operates the home offering a high standard of nursing care with maximum comfort and security, in a pleasant and safe environment. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This unannounced inspection was conducted over one day by one inspector, with Four Seasons Regional Manager and the designated Care Manager, in a professional and cordial atmosphere. In readiness for the inspection the manager completed a pre-inspection questionnaire and provided supplementary information two weeks prior to the visit. The last inspection report was discussed, and it was noted that there were no outstanding requirements or recommendations. On the day of inspection there were 31 service users in residence, of which 29 were categorised as requiring nursing care. 16 comment cards were received from family, other professionals and residents, most very complimentary of services and the staff. The current scale of charges range from £ 327 to £500 per week. A tour of the Home allowed free and open access to all areas for inspection. The opportunity was taken to speak with a number of service users, relatives and members of staff. Service users and staff took an active role in the inspection process and contributed to the subsequent report. Throughout the entire inspection a sense of homeliness and familiar confidence pervaded into all aspects of daily activity expressed by those people met. A review of the administrative arrangements confirmed solid practice and effective management. A full verbal report was offered at the end of the inspection to the Regional Manager and the designated Care Manager. The inspector thanked all concerned for their contribution to a pleasing and constructive inspection. What the service does well: Springfield House offers a genuine commitment to care with an open and personable approach, which reflects the homeliness of a confident relationship between carer and resident. The establishment of a professionally accountability towards effective assessment, detailed care planning and review of resident’s needs are meaningful and robust, in formulating an excellent standard of care. This highly personable attitude and approach to care is appreciated and welcome by residents and visitors alike. The overall management style demonstrated a professional approach in maintaining an environment conducive to the care of the elderly. There is a constant appraisal and review process of facilities and services to maintain that environment, by the Four Seasons Group management. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1,2,3,4,5 The quality in this outcome area is good. This judgement is based on the examination of the homes policies, procedures, practices and discussions with management. Springfield House ensures that prospective residents have the necessary information to enable an informed choice to be made. Aims and objectives, terms and conditions are clearly presented in a way to facilitate easy understanding of services and standards of care. It is recognised that the Statement of Purpose represents the foundation on which the home operates upon, offering service users and their relatives the opportunity to make an informed choice about where to live, through the Service User Guide. Following an assessment the senior/nurse assessor determines the suitability of the application in view of the facilities available, and of the capacity of the home, to manage the individual and any special needs. The Home has demonstrated their commitment to promote a partnership of care, to meet the objectives of providing a home to meet individual needs. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 9 EVIDENCE: There has been an appraisal of the Statement of Purpose, which continues to represent an excellent description of the home’s aims and objectives, philosophy of care and terms and conditions. All the requirements prescribed in Schedule 1 are addressed. This facility would be enhanced with the Statement of Purpose presented in a more ‘user-friendly’ style, freely available to all, and placed in areas for easy access. It is recognised that the Statement of Purpose represents the foundation on which the home operates upon, offering service users and their relatives the opportunity to make an informed choice about where to live. A separate and well-produced service user’s guide, i.e. the Four Seasons’ “Caring for you” package, serves as an easily readable summary of the Statement of Purpose and supporting information, widely used to inform all interested parties. The Home continues to deploy a clear statement of contractual agreement. The Statement of Purpose clearly indicates the terms and conditions, which are discussed with service users and relatives prior to admission. Case tracking of four individual residents clearly identified that the designated Care Manager, or her deputy, at the point of reference, conducts the preadmission assessment. The documentation was examined and found to be comprehensive, providing a solid foundation for progressive care planning. This assessment is produced with the full involvement of service users and family, allowing them to influence the direction of care. The assessment initiates the process of care, each individual having a plan of care, which includes a daily living plan and longer-term goals and outcomes. Following an assessment the senior carer assessor determines the suitability of the application in view of the facilities available, and at the capacity of the home, to manage the individual and any special needs. Likewise the applicants are informed of those facilities and are encouraged to seek clarification concerning the general and specific services available for the prospective service user. Any special needs of the individual were discussed fully and documented, ensuring their individual needs would be met. Case tracking confirmed that a valuable exchange between service users and assessor took place and resources made available. These resources were seen to be an appraisal of staffing skills, equipment and general environment. From discussions with staff and service users it was evident that prospective service users and their relatives are able to visit and assess the quality, facilities and suitability of Springfield House at any reasonable time, to meet with staff and management. Service users are admitted for a trial period Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 10 initially to enable all parties to evaluate whether the home is an appropriate placement and mutual adjustment before any contractual agreement is signed; this is usually a period of 6 weeks. At all times relatives are involved in the process. Staff are aware of the special period of personal anxiety that people have under those conditions, a point well illustrated when talking to service users, and examining records on case tracking. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 11 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7,8,9,10 and 11 The quality in this outcome area is excellent. This judgement is based on the examination of four care plans, discussions with service users, staff, managers, general observations and the homes medication system. The care assessment and planning system is an organised, yet personalised process offering meaningful and valid documentation of care administered. A broad vision of needs is addressed through the care planning process, meeting personal and health needs. It is recognised that this reflects an individual profile of needs, discussed fully with family. The provision of a secure and safe medicines administration is managed efficiently. The Inspector was impressed with the confidence and closeness within the Home of staff, residents and visitors, and the mutual respect that prevailed. Staff were seen to demonstrate a personal empathy with residents through a respectful, yet friendly discourse. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 12 EVIDENCE: Care records and case tracking clearly showed that this standard is well met, maintaining a high quality process of assessment. The pre-admission assessment represented the foundation for a well-considered and detailed care planning process. A profile of the service user’s social, physical and psychological status offered an individual plan of care, based upon activities of daily living, to be implemented and frequently reviewed. Each service user’s health, personal and social care needs are carefully assessed in an individual plan of care that is reviewed monthly, including service users and relatives views, to reflect their changing needs. That review is more frequent, dependant upon the individual’s needs and clinical condition. Risk assessments were carried out on an individual basis and frequently reviewed. Included in the care records were applications of established monitoring systems following a process of goals, care and evaluation models of monthly assessment. Each service user has a named ‘key worker’ carer who is responsible for maintaining an in-depth awareness of those service users. Case tracking confirmed the extent that the carefully prepared, and well-recorded care plans were appreciated by service users and relatives alike. Tissue viability, continence, psychological and special needs are assessed and documented, along with nutritional screening, hearing and sight tests as appropriate. One service user case tracked had severe breathing difficulties, was cared for in an efficient, yet sensitive manner, with regular contact with the appropriate clinical specialist and out patient support. The GP service is supportive; through this service, arrangements are made to provide professional support. A physiotherapist and dietician had been provided for those service users whose records were examined. Continence is assessed on admission and promoted within the plan of care, in association with a Waterlow assessment schedule. There was evidence that service users nutritional needs, and weights were frequently reviewed. Care staff maintain all aspects of service users personal care, overseen by the trained nurse on a daily basis. The administration of medicines adheres to procedures to maximise protection to service users. The storage was secure with satisfactory added security for controlled drugs. A controlled drug register was examined and found to be in order. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 13 Service users, if capable may be responsible for their own medication, and are protected by the self-medication procedures in place. Each service user has their own lockable facility in their bedrooms. This standard continues to be well met. The Statement of Purpose, admission assessment and care plans are geared to engender a sense of individuality and privacy. These policies are reinforced with an effective staff induction programme and supervised practice. Case tracking confirmed that the policies were implemented, with all service users spoken with being complementary of the degree of respect given, by each and every member of staff. The inspector observed the free, courteous interaction between service users and staff based on a level of confidence of mutual trust and respect. Relatives have freedom of visiting, each remarking on the importance of maintaining social contact. Adequate privacy policies exist for all toilet/bathroom areas and bedrooms. The policy and procedure on care of the dying and death were in place with the full knowledge of both service users and relatives. Individual spiritual persuasions were documented and respected at all times. Relatives are welcome to stay as long as they liked in times of stress, including overnight stay. Springfield House is acutely sensitive to the supportive requirements for palliative care. Trained and care staff have undergone training on care of the dying from a Palliative Care Nurse Specialist. The Inspector was impressed with the confidence and closeness within the Home of staff, residents and visitors, and the mutual respect that prevailed. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 14 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,14 and 15 The quality in this outcome area is excellent. This judgement is based on discussions with service users, staff and examination of records in relation to social activities undertaken and general observations during to course of the inspection. EVIDENCE: From talking to service users and staff it was pleasing to report a continuing daily routine that is flexible and non-institutionalised, offering choice for meal times, personal and social activities including recognition of varied religious needs. At pre-admission the service user’s personal interests and customs are determined, and where possible accommodated within the routine of the Home. That routine is seen as flexible; to acknowledge individuality, yet maintain a focal point for service users to latch on to without dictating events. Discussions with service users and staff clearly identified a relaxed and informal atmosphere in which the service user’s needs were paramount The Home does not employ an activity coordinator, expecting each member of staff to participate in social activities as an integral part of care. This is applied Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 15 within the care planning process as an important aspect of care, as evidenced in examination of records and discussion with staff. The home continues to operate an established open visiting policy, which was seen during the inspection. Relatives and friends are encouraged to maintain social links as part of the planning of care. At the time of inspection several relatives were spoken to who expressed their appreciation for the flexibility in management of the service user’s day. Service users are encouraged to exercise choice and control over their life as far as is possible. Service users are encouraged to bring into the home personal possessions. Each individual is encouraged to be independent with regard to financial affairs with the assistance of their relatives. Anyone who is able and wishes to handle their finances, or self-medicate, they do so. Each service user has a lockable facility available in their rooms if they wished to handle their own accounts. Service users expressed their preference for their family to retain control, and Power of Attorney. Only small amounts of service users’ cash was efficiently handled through the administrator’s office, which are subject to annual inspections/audits from Four Seasons. On many other matters residents were complementary over the level of choices, but respected the advice and guidance given by their nursing staff. The tour of the Home demonstrated a high degree of expressed individuality in each of the bedrooms inspected. It was pleasing to see the continuing high standards of catering at Springfield, offering an excellent service, to which all service users spoken to were complimentary of all aspects of quality. A menu on a four weekly cycle offered a wholesome, varied and excellent choice. Individual preferences were recorded in assessment and conveyed to cook, who met with, and discussed their requirements. It was confirmed that the cook knew each service user, and some of the relatives. An excellent lunch was served during inspection, served in a well-furnished and spotlessly clean dining room. Staff were seen to offer discreet assistance to those who required it. The choice of dining room, lounge or bedroom was at the discretion of service users. The kitchen was inspected with the cook and found to present a well equipped and organised area. All fridges and freezers were well maintained and checked daily by the kitchen staff. A cleaning schedule was in place and seen to be up to date and accurate. COSHH signs and notices were in evidence with cleaning chemicals secure, appropriate and under control. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 16 Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 17 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16, 17 and 18 The quality in this outcome area is good. The home had a meaningful complaints policy, clearly identifying the CSCI as a resource to approach with a complaint or grievance. No formal complaint had been received via the Commission since the last inspection. Service users’ legal rights are protected by the systems in place. Staff induction and in-house training programmes clarified the responsibilities of all staff in their daily contact with service users, especially their privileged position in protecting service users from abuse, of all natures. EVIDENCE: Service users’ legal rights are protected by the systems in place in the home to safeguard them, including their contract, the continual assessment of care planning and policies in place i.e. the complaints procedure. The complaints policy was seen and records examined. There were few complaints, none recent, to assess. The Home has a ‘niggles’ book which effectively handled resident’s and families concerns in a meaningful and effective manner. On discussions it was evident that any small matters were handled immediately, discretely and to the satisfaction of all concerned. All service users had received information on the procedure to complain, including reference to the CSCI. This process was evidenced on examination and case tracking as previously reported upon. Discussion with the Care Managers confirmed that there continues to be satisfactory evidence of a protocol and response to anyone reporting any form of abuse, to ensure effective handling of such an incident. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 18 Staff induction and in-house training programmes clarified the responsibilities of all staff in their daily contact with service users, especially their privileged position in protecting service users from abuse, of all natures. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 19 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19,20,21,22,23,24,25 and 26 The quality in this outcome area is excellent. This judgement was based on discussions with service users, staff and a tour of the premises. The home is well appointed to meet the needs of an elderly population of service users in providing a safe and comfortable environment. On inspection bedrooms were personalised, with some displaying service user’s own furniture, and most with personal belongings. All communal areas are of a high standard, offering social as well as private reflection, as the mood takes. The overall environment was found to be safe for service user’s comfort within risk assessed limits. The domestic services in the home were seen to be of a very high standard, with no evidence of unpleasant smells or unsightly debris anywhere throughout the inspection. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 20 EVIDENCE: External access is satisfactory for visitors. Service users take advantage of attractive gardens and grounds; pathways were safe and frequently used throughout the summer. Internal access was facilitated with ample fittings of hand and grab rails in adequate, well-lit and airy corridors. Wheelchair access was satisfactory throughout all areas of the home. The senior nurse confirmed a willingness on the part of management to meet any reasonable demand for special needs. Bedrooms were well maintained to meet service user’s personal preferences. Discussion with the designate Care Manager and Regional Manager indicated that a planned preventative style of maintenance and risk assessment was in operation, with the necessary funding in place. It was pleasing to see that ongoing maintenance has continued to enhance the presentation of the Home with recent up-grades inspected, and found to be of a high standard. A development plan for 2007 is presently being drawn up and will be presented to CSCI on finalisation. All rooms were of a good size and accessible for wheelchairs and walking aids, 32 being single, 29 with en suite facilities. On inspection bedrooms were personalised, with some displaying service user’s own furniture, and most with personal belongings. It is the policy that on bedrooms becoming vacant that each room is reappraised for redecoration. Overall the attention to detail has not detracted from presenting a homely and comfortable environment. Risk assessment is conducted on the same lines of preventative assessment. A recent policy decision by Four Seasons will offer an appropriate number of variable height beds with integral protection rails. The nurse-call alarm system was satisfactorily tested and service record checked. All personal electrical equipment where seen to be PAT tested. Each bedroom has adequate space to assist with personal care and dressing assistance, most with en-suite. There is a good standard of furnishing complimented with a variety of personal belongings. There is an adequate lighting, and bedside lamps are available where risk assessed. Radiators are protected; smoke detectors fitted and adequate electrical sockets available. TV and telephone points were available in each bedroom, equipped with large keypad telephones for service users personal use. A locked facility and lockable bedroom doors was available on request, following suitable risk assessment. Several service users spoken to expressed a sense of belonging and satisfaction in the quality and presentation of their living areas. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 21 The heating arrangements throughout the home are by central heating with guarded radiator convection, providing an ambient temperature. Lighting facilities, including individual bed lights and overall emergency lighting were installed and regularly maintained by the handyman. Water supplies met prevention of Legionella requirements through chlorination, and the certificate was available. Water temperature were randomly tested and found to be within normal limits. Each room was fitted with a tested fire/smoke alarm. Ventilation is by direct door and window airing. Corridors were seen to be free from obstruction, fitted to aid mobility and well lit to facilitate safe access throughout the home. All communal areas are of a high standard, offering social as well as private reflection, as the mood takes. A large lounge space allows activities to be presented in a very pleasant area of the home with furniture and fittings of good quality. The service users benefit from a conservatory, which they can, choose to sit in at their leisure. There are two pleasant dining rooms, spotlessly clean and fresh smelling. Plans are in progress to reorganise dining room facilities to enhance the ‘homeliness’ of shared facilities. Service users have the provision of sufficient and suitable lavatories and washing facilities within the home. The standard and presentation of all the toilets and bathrooms were of a high quality, clean, uncluttered and odourfree. Adequate attention has been given to ensure maximum privacy within risk-assessed boundaries. There are adequate sluice facilities, each having suitable arrangements to assist in control of infection. Notices regarding chemical handling the areas that store chemicals displayed appropriate COSHH posters and information charts. Communal areas were equally well served with utilities. Servicing records of PAT testing, fire officer’s report and gas certificate were examined and found to be up to date and accurate. An awareness of health and safety issues was high on training and supervision priorities. The domestic services in the home were seen to be of a very high standard. The service users and relatives spoken to remarked that they find the environment always very clean and conducive. There was no evidence of unpleasant smells or unsightly debris anywhere throughout the inspection. All clinical areas, the laundry room and the kitchen were seen to be exceptionally clean and tidy, with all services and facilities complying with necessary regulation. The laundry was well equipped, clean and organised. Procedures were in place for coping with soiled/infected linen with the provision of alginate bags to minimise handling and cross-infection. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 22 A Control of Infection manual, policies and procedures are used as working documents in the home, and Infection control figures highly within the staff induction and supervisory training programmes. Chemical cleaners were used appropriately throughout the home, were seen to be secure and under COSHH recommended practices. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 23 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27,28,29 and 30 The quality in this outcome area is good. This judgement was based on the examination of staff files, working rotas and discussions with staff. The staffing levels in relation to the number of service users in residence and their dependency level was suitable to meet the needs of service users. Staffing stability has been maintained with consistent levels to ensure equilibrium between numbers, skills and qualifications, with a strong presence of long serving experienced staff. Care bank are occasionally used, agency rarely, with agreed overtime and flexible rostering to accommodate shortfalls. The management have established a comprehensive procedure for interview, selection and appointment of staff. The thoroughness of staff selection has a significant effect upon the provision of cares to ensure protection of service users. All staff receive training in care issues within the home from registered nurses and external trainers. EVIDENCE: There were 29 service users receiving nursing care from a total of 31, at the time of the inspection. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 24 Three weeks of off-duty were examined, i.e. 05/11/06 through to 25/11/06. The daily care staffing rota showed adequate balance between skills, qualifications and numbers to provide a foundation for a good standard of care. The Care Manager worked supranumery but covered some shifts on the floor occasionally. She was supported by a deputy manager, who worked on the floor. Agency coverage has been used to support shortages of care staff, in tandem with overtime and flexible rostering to meet shortfalls. At the time of inspection the duty rotas confirmed a staff coverage as thus: 08.00 - 14.30 - 2 trained 5 carers 14.30 - 21.00 - 1 trained 4 carers 21.00 - 08.00 - 1 trained 2 carers The catering, domestic and laundry hours were determined and found to be appropriate for the size of the home and the needs of the residents. There are six members of staff qualified in first aid. Four Seasons have established a comprehensive procedure for interview, selection and appointment of staff. This involves a standard application form to assess and profile, two references taken and CRB (enhanced) checks gathered before a contract is offered to successful candidates. The thoroughness of staff selection has a significant effect upon the provision of cares to ensure protection of service users. Service users are supported and protected by these practises and all new staff goes through an induction process that will ensure that they are going to be the right person for the home. All staff interviewed had a statement of terms and conditions. It is a declared policy that recruitment is based on equal opportunity. Four staff files were sampled and found to be well organised and up to date. Personal and training records were kept secure in accordance of the Data Protection Act 1998. Policy clearly states an equal opportunity position. Four Seasons remains steadfastly committed to a learning environment. Staff induction programmes are well established; very well designed, forming the base upon which in-service supervision and training are planned and achieved. Staff records displayed an account of training that includes the General Social Care Council’s code of conduct, obtained to compliment existing guides. Records were available to demonstrate an on-going process of supervised practice, showing training sessions and appraisals to be a routine feature of staff development. All staff receive training in care issues within the home from registered nurses and external trainers. 35 of care staff are in receipt of NVQ level II. There was evidence of regular NVQ assessor visits and numerous certificates on display in the nurse’s station, covering many relevant issues over recent Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 25 months, to which the staff spoken to expressed pride and awareness in achievement. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 26 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31,32,33,34,35,36,37 and 38 The quality in this outcome area is good. This judgement was based on discussions with the Registered Provider and Manager, the examination of the home policies and procedures with regards to the effective management of the home, general observations during the process of the inspection and discussions with service users and staff. The Care Manager designate has demonstrated in a short period of time, the appropriate skills and experience to effectively manage the home. There is a confidence apparent in the interaction of residents, staff and the Home’s management, that demonstrated a positive relationship that pervades throughout the Home. EVIDENCE: The Care Manager designate, Jill Ball has demonstrated competence in running Springfield House in establishing a solid professional policy portfolio that has Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 27 been implemented, to achieve a high standard of set aims and objectives. An application for Registration has been submitted to CSCI. The inspector was impressed by the openness and confidence in the observed interactions of staff, relatives and service users. The relationships were seen to be of mutual trust and respect. Appropriate risk assessments are in place for service users, through care planning and recording, staff selection and the general environment, these are up to date and accurate. Health and safety notices can be seen throughout the home. The Regional Manager has a high profile and involvement in the smooth running of the Home, and is prepared to delegate a wide range of management responsibility to good effect. The Provider with the Care Manager, have developed a formal approach to monitoring quality across a wide range of activities. This includes a care plan review process that is recorded at least once a month, a staff training programme, and a quality development programme, including the setting of objectives, and target dates to aim for. To facilitate this process a full audit of risk-assessed analysis of the Home is maintained. Social Workers’ review meetings are often a vehicle for assessing quality. The home has an open door policy and a commitment to equal opportunities. As previously mentioned there is a willingness to create a training environment, and a staff supervision policy and procedure is in place in the home. New cascading training programmes are established as part of the normal management/training process. All care staff receive six sessions of individual formal supervision annually. An examination of administrative, monitoring, planning and care records showed an organised and professional attitude to effective record keeping. In general they were found to be well maintained, accurate and up to date, ensuring that the service users’ rights and best interests are safeguarded. Records inspected included, fire prevention tests on equipment, six monthly fire training and procedures, Health and Safety checks on equipment servicing and planned preventative maintenance and risk assessments. Water temperature logbook, the record of testing and servicing of hoists. The Manager offered evidence of safe working practices including: - Moving and handling training, fire safety training, first aid training, food hygiene training and basic food hygiene qualification. Training on infection control is also undertaken and the policies and procedures for this subject are working documents in the home. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 28 Relevant legislation was discussed and is fully understood by the management, i.e. changes from CSCI, updates on Health and Safety issues, etc. The health and safety of service users and staff are promoted with safe storage of hazardous substances, regular electrical PAT and servicing of electrical and gas appliances and regulation of the water system. The accident book was seen and found to be in order for staff, service users and reporting arrangements to Riddor. Health and safety notices can be seen throughout the home. The administration and management of the home is efficient, uncomplicated and sensitive to the needs of service users. Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 29 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 3 3 4 4 X HEALTH AND PERSONAL CARE Standard No Score 7 4 8 4 9 3 10 4 11 4 DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 4 14 3 15 4 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 3 18 3 4 4 3 3 3 3 4 4 STAFFING Standard No Score 27 3 28 3 29 4 30 4 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 3 3 3 3 3 3 3 Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 30 Are there any outstanding requirements from the last inspection? None STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 31 Commission for Social Care Inspection Stafford Office Dyson Court Staffordshire Technology Park Beaconside Stafford ST18 0ES National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Springfield House Nursing Home DS0000022375.V316672.R01.S.doc Version 5.2 Page 32 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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