Random inspection report
Care homes for older people
Name: Address: Stowlangtoft Hall Nursing Home Stowlangtoft Hall Nursing Home Stowlangtoft Bury St Edmunds Suffolk IP31 3JY two star good service 24/11/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ann Wiseman Date: 0 7 1 0 2 0 0 9 Information about the care home
Name of care home: Address: Stowlangtoft Hall Nursing Home Stowlangtoft Hall Nursing Home Stowlangtoft Bury St Edmunds Suffolk IP31 3JY 01359230216 01359233346 iain@stowlangtofthall.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Hilary Anne MacDonald,Mr Hector Iain MacDonald care home 37 Number of places (if applicable): Under 65 Over 65 37 0 old age, not falling within any other category physical disability Conditions of registration: Date of last inspection Brief description of the care home 0 37 2 4 1 1 2 0 0 8 The present Stowlangtoft Hall was built in 1859 for the Maitland Wilson family and stands in seven acres of garden and woodland. In 1939 the property was let to London County Council as an evacuation centre for mothers and babies from the East End of London. The Hall has been used as a nursing home since 1969. Many of the original features of the hall have been retained for the enjoyment of the residents and visitors, including an Orangery with a glazed dome roof where residents may sit in the warmer weather.
Care Homes for Older People Page 2 of 8 Brief description of the care home The home has established strong links with the local community and the larger grounds around the home are often used for community events. The home is currently registered for 37 places for older people or those with physical disabilities and are admitted for either short or long term care. The home actively encourages prospective residents and their relatives to visit and talk to management and residents about the services provided and to attend for trial visits. Consult with the Manager for details of current fees. Care Homes for Older People Page 3 of 8 What we found:
We carried out this random inspection to ensure that the people living in the home where still receiving a good quality of care and were having all their needs met. This was because we had received information concerning the homes financial viability. We arrived at 1pm and stayed for three hours. We looked for evidence that people are being well cared for and that there was sufficient supplies in the home to ensure that people are well fed and that infection control is maintained. The manager was at the home when we arrived and enabled us to carry out our inspection in a way that made it possible for us to speak freely to staff, the people in the home and their relatives. We talked to eight people, two of their relatives and six staff members. We also inspected cleaning storage cupboards and the kitchen food stores so that we were able to assess whether the home had sufficient food available for the number of residents and if the home had enough supplies to keep the home clean and hygienic. We also checked files and records for evidence that the home was financially secure. What the care home does well:
When we arrived lunch had just finished and some people were still sitting in the dining room. We took the opportunity to sit at the table and chat to the residents. The people we spoke to didnt have any mental impairment and would have been aware if there was anything lacking in their quality of care. They told us that they were well looked after and had just enjoyed a good meal. They said they were never hungry and would be given an extra snack if they asked for it in between meals. People also told us that staff were attentive and although they were sometimes busy, always answered the call bell. While we chatted we joked about how high the ceilings were and who kept them clear of spider webs. The atmosphere was light and genial and everyone looked clean and well kempt. The home employs an activities coordinator who was present during the inspection and had been working with people planting bulbs for the spring, during the afternoon she was preparing for the arrival of the vicar who was coming to give communion. While we were shown around the home we saw that there were protective gloves and aprons available at the work station and in the bathrooms. The store cupboard contained a good supply of the gloves, aprons and cleaning materials. The home was clean throughout and we saw one of the two domestic staff working upstairs shampooing the carpet in a bedroom. We examined the rota that was prepared up until the beginning of November and the staff on duty corresponded to those on the rota. There were five care staff on duty and a nurse, there are 26 people living in the home at the moment.
Care Homes for Older People Page 4 of 8 While reading the diary and message book we didnt find reference to anything that would give the impression that the home was failing financially and we saw evidence that the manager has taken steps to ensure that the full compliment of staff are on duty each shift. In the kitchen there were two kitchen staff clearing up after lunch, the chef was taking his meal break. We saw that the fridge and freezers were stocked with meat and vegetables and that the store cupboards contained dry goods and tins. We were told by the kitchen staff that regular food deliveries take place weekly. In conclusion we believe that, at the present time, people are being looked after to a good standard, they are happy staying at the home and all their needs are being met. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
