Random inspection report
Care homes for older people
Name: Address: Swan House Care Home Swan House Care Home Pooles Lane Willenhall West Midlands WV12 5HJ two star good service 03/04/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Amanda Hennessy Date: 2 4 0 9 2 0 0 9 Information about the care home
Name of care home: Address: Swan House Care Home Swan House Care Home Pooles Lane Willenhall West Midlands WV12 5HJ 01922407040 01922407010 swanhouse@schealthcare.co.uk www.southerncrosshealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Ashbourne (Eton) Limited care home 45 Number of places (if applicable): Under 65 Over 65 0 45 dementia old age, not falling within any other category Conditions of registration: 9 0 The maximum number of service users to be accommodated is 45. The registered person may provide the following category of service only: Care Home with Nursing (Code N); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Dementia (DE) 9, Old age, not falling within any other category (OP) 45 Date of last inspection Brief description of the care home Swan House Care Home is a purpose built two-storey property, which is divided into three units for the purpose of providing care. The home accommodates up to forty-five people with dementia, social care and/or nursing care needs. 0 3 0 4 2 0 0 9 Care Homes for Older People Page 2 of 7 Brief description of the care home All bedrooms have an en-suite toilet and wash hand basin.There is a lounge/dining room on each of the units enabling people to socialise, and take their meals together if they wish. A passenger lift provides access between floors, enabling people access to all areas of the home. Communal toilets and assisted bathing facilities are located throughout the premises, so they are easily accessible to peoples bedrooms. The home provides all support services including in-house laundry, catering and housekeeping. The home is situated on a local bus route, adjacent to local shops. As this report does not include any information in relation to fees, the reader is advised to contact the service direct for this information. Care Homes for Older People Page 3 of 7 What we found:
This inspection was undertaken following concerns raised to the Care Quality Commission. We were told that the home had been without water and there was a malodour in the home. The previous full Key inspection of this service was undertaken on the 3rd April 2009 and provides a more complete picture of the service. The Service Manager told us that there was problem with the water supply with the hot water entering the cold water supply. She told me that contractors had visited on the 12th September 2009 to give them an indication of cost and possible disruption that the work may cause. The Service Manager had been asked to supply another quote and as a result the work had still not been commenced twelve days later. We gave the service an immediate requirement to inform us of when the work would be undertaken. When we visited on the 5th October 2009 we found that the work had been completed. Concerns were also highlighted that there was an mal odour at the home, this was confirmed when we visited the home. The service was given an immediate requirement to replace the flooring of the affected room. When we visited the service on the 5th October 2009 the flooring had been replaced in the affected room. However we found that there was a mal odour in another room. The Service Manager told us that she has already put a request in for the flooring to be replaced in this room. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action 1 26 16 There is no cold water in the 30/09/2009 home. Tell us what you are doing to address the lack of cold water in the home and reduce the risk of legionella. There is an increased risk of legionella due to the current problem with the cold water supply. 2 26 16 There is an offensive odour in room 18. You must tell us when you are going to replace the floor covering in room 18 There is an increased risk of cross infection. The smell is also unpleasant for people living and visiting the home. 30/09/2009 Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
