Inspection on 27/01/10 for Sweet Lawns
Also see our care home review for Sweet Lawns for more information
This inspection was carried out on 27th January 2010.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Sweet Lawns The quality rating for this care home is: The rating was made on: two star good service 0 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Simon Smith Date of this annual service review: 0 7 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 7 The Gardens, Vaughan Road Harrow Middlesex HA1 4HE 02084278293 02084277127 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Ms Joan Swan Number of places (if applicable): Under 65 Over 65 0 6 . The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sweet Lawns is a care home providing personal care and accommodation for up to six older people. Mrs Joan Swan owns the care home and is the registered manager. The home was first registered in March 1988. Sweet Lawns is located in West Harrow, in a quiet residential street, within a short walk from local shops and an underground station. There are four single bedrooms and one shared room. Two bedrooms have en suite bathroom facilities. The home has an enclosed well maintained garden that is 0 4 1 1 2 0 0 8 Annual Service Review Page 2 of 6 accessible to residents. Details of fees can be obtained from the owner/manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. The provider submitted an annual quality assurance assessment (AQAA) in September 2009. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The last inspection found that people who use the service experience good quality outcomes. We found that the care needs of people living in the home were well assessed and recorded. Each person had a clear plan, showing how their care needs would be met and these plans are regularly reviewed. Staff in the home work well with other professionals to provide good standards of care. The home provides excellent standards of accommodation in private and communal areas. We made one requirement to replace the broken lock on a toilet door to ensure residents have privacy. We found that people who live in the home, their relatives and other relevant people are regularly asked for their views on the way the home is run. Residents told us that staff treat them with respect and provide good care. Residents also told us that they enjoy the food provided, that they can have privacy when they want it and that they feel safe at the home. We observed that staff worked well together to make sure that each resident was supported promptly. We found that the owner makes appropriate checks on everyone who works at the home. Staff said they have access to training relevant to their roles and we found evidence of this on the staff files we checked. Staff meet regularly with the manager and have an annual appraisal of their performance that includes a review of their training needs. The AQAA told us that the home has made the following changes as a result of listening to residents views: We display the daily menu on our notice board. We highlight and display the complaints procedure to service users, their relatives and stakeholders. We arrange outings. The home told us that they plan to further improve the programme of activities and outings available to residents in the next 12 months. Annual Service Review Page 4 of 6 There were six people living at the home at the time the AQAA was completed. One of these had been admitted to the home in the previous 12 months. The AQAA told us that most people who live in the home pay for their own care but that one persons care is funded by a local authority. The home employed five permanent care workers at the time the AQAA was completed, three of whom have achieved a minimum of NVQ level 2. Two staff have left the home in the last 12 months. The AQAA told us that there had been no complaints or referrals under safeguarding vulnerable adults procedures in the last 12 months. What are we going to do as a result of this annual service review? We will do a key inspection by 3rd November 2011. We may inspect the service sooner than this if we have concerns about the quality of care or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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