Inspection on 24/07/08 for Sycamore Heights
Also see our care home review for Sycamore Heights for more information
This inspection was carried out on 24th July 2008.
CSCI found this care home to be providing an Good service.
The inspector found no outstanding requirements from the previous inspection report, but made 1 statutory requirements (actions the home must comply with) as a result of this inspection.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home provides a pleasant and relaxed atmosphere for its residents. The location of this home is suitable for its stated purpose. Staff interacted well with the residents and each other. The social, health and personal care needs of the residents are well addressed, particularly now staffing levels have improved.The home promotes Equality and Diversity. Staff are available to support residents who wish to attend a church service. For less verbally able residents, a communication passport has been developed. This provides useful information for staff and makes life less frustrating for the residents. Regulation 26 visits are now carried out and records maintained.
What has improved since the last inspection?
Since January 2008 a new manager has been appointed. Staffing levels have improved. Care plans have been reviewed. Residents` health care needs are met. Suitable arrangements for the recording, handling, administration and disposal of medicines have been made. safekeeping, safeThe complaints procedure now includes the appropriate details of the Commission. An excellent user-friendly Service User Guide has been devised. The staff room and some other parts of the home have been decorated. Individual staff-training matrices have been provided.