Inspection on 11/12/06 for The Crest Residential Home
Also see our care home review for The Crest Residential Home for more information
This inspection was carried out on 11th December 2006.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Because the home has not yet reached full occupancy, staff and residents have had a good opportunity to get to know each other. The manager visits all residents before they are admitted to make sure that the home can meet their needs. The atmosphere is very relaxed, and residents have access to any of the communal areas that they may wish to use. The standard of décor is good, and care has been taken to provide signs and memory aids to help residents find their way about more independently. The home was kept spotlessly clean for residents. Residents look well cared for. Staff speak to them with great respect, and any care is given in private. Residents` needs are recorded in their care plans, so that staff understand what care is needed and how it is to be provided. Relatives commented: `I am very impressed by the quality of care and general surroundings`, `(my relative) is well cared for and supported`, `Staff are very helpful and look after my relative well`. The meals that residents received looked wholesome, and the dining area is very pleasant. Staff have training so that they can better understand the needs of people with dementia, and how they can best meet them.Staff know that they must pass on any concerns about residents to the manager, who takes such matters seriously. Staff are properly vetted before they provide care. This means that residents are protected from unsuitable workers. The home is kept maintained, so that it remains a safe place to live. The manager is committed to running the home in the best interests of the service users.
What has improved since the last inspection?
This is the first inspection to have taken place since the home changed its purpose. However, there have been marked improvements made to the environment, which is very attractive and homely.
What the care home could do better:
Staff must always consider referral to a specialist where the resident`s assessment suggests that there may have been changes to their care needs. Staff must make sure that a record is made when controlled medication is received into the home, so that a clear audit trail is kept. This will reduce the risk from errors occurring. A record must be kept of all complaints made to the home and how they have been dealt with, so that the complainant can be assured that it has been dealt with properly. Surfaces in the kitchen area must be kept free from clutter so that it is easy to keep clean. The registered person must make sure that they devise a method of recording to ensure that staff training is kept up to date.