Inspection on 22/06/05 for The Crest Residential Home
Also see our care home review for The Crest Residential Home for more information
This inspection was carried out on 22nd June 2005.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home has a welcoming and friendly atmosphere, which combined with the size of the home, gives a personal, family type of care. Staff are experienced and knowledgeable about the service users in their care and care plan documentation has improved with the current managers regular auditing and supervision of staff. Service users and a relative said how caring staff are and that `nothing is too much trouble`. The management style is open and friendly.
What has improved since the last inspection?
A sensory garden has been created at the rear of the property, which has improved the outside facilities for service users. The home now has an activities coordinator who has a caring and sensitive approach. Service users are benefiting from a regular programme of activities and one to one visits. The high standards of care and communication between the registered manager and staff have ensured consistency in the delivery of nursing care. A health and safety audit conducted by the company together with a continued focus on internal auditing of the quality of care and training has raised the standards of care in this home. All staff have received training in abuse awareness.
What the care home could do better:
The home has a shortfall of assisted bathrooms. There are plans in place to address this situation, however there is an assisted bathroom on each floor to meet service users needs. The medication records would benefit from each service user having a front sheet to mount their photograph and date of birth to ensure that service users safety in rec`eiving their medication is maintained.