Annual service review
Name of Service: The Leys The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Keith Williamson Date of this annual service review: 2 6 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 63 Booth Rise Boothville Northampton Northants NN3 6HP 01604642030 01604670028 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Mrs Sheila Samuels Number of places (if applicable): Under 65 Over 65 0 0 18 2 No person falling in the category PD (E) can be admitted where there are 2 persons of category PD (E) already in the home No person falling within the category OP can be admitted where there are 18 persons of category OP already in the home. The home limits its services to the following Service User Categories To enable the home to admit persons who are in the category old age (OP) To limit the number of persons accommodated in the home To limit the number of persons to be admitted under the category OP To limit the number of persons to be admitted under the category PD (E) Total number of Service Users in the home must not exceed 18 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable):
Annual Service Review Page 2 of 6 Brief description of the service The Leys is a converted and extended dormer bungalow providing care for 18 older people two of whom may have a physical disability. The Leys is situated on the outskirts of Northampton, close to local amenities and can be reached by both public and private transport. There is parking available at the front of the house. It has been owned by Mrs. Sheila Samuels for many years. There is currently an acting manager in post Mrs. Maureen McDonagh, who has recently applied to be the Registered Manager. There is a large lounge, and a bright dining room and conservatory on the ground floor and there are plans to update the kitchen. The home has bedrooms on the ground and first floors, each of which has en-suite facilities; three of these include a bath. Stairs or a stair-lift access the two bedrooms on the first floor. There is a large, pleasant, well-maintained garden with a small patio area that has tables and chairs. This is accessible for all residents. The home can be contacted by telephone or fax. The weekly fees range from £395 to £495 for a large en-suite room. There are additional costs for hairdressing, dry cleaning, chiropody and toiletries. The registration certificate, the certificate of insurance and the latest inspection report are available in the reception area. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection. A range of documentation was examined forwarded to people so they could comment on the service. The annual quality assurance assessment (AQAA) that was sent to the service: the AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It provides the service with the opportunity to inform us what they are doing well and what areas need improvement. Surveys were sent out to people who use the service and staff. We received five surveys from the people who use the service, and two surveys from staff were returned. We look at what the service has told us about things that have happened within the home and to people who use the service: these are called notifications and are a legal requirement. The findings from the previous key inspection and the results of any other visits that we have made to the service in the last 12 months are included. Relevant information from other organisations and what other people and professionals have told us about the service may be included. What has this told us about the service? We did not receive the AQAA back in time so could not use this in the process. We had five surveys back from residents or their relatives, and two from staff. There was a theme throughout all the returned surveys where people did not think there were enough staff, food and social care could be greatly improved. Some of the comments were:- under What the home could do better- the meals are not always good and could be a lot better. Quality of food is not as good as it ought to be such as not always cooked properly in my opinion; there is very rarely activities or entertainment, only the television; there could be more activities to keep the residents motivated and occupied; food; to provide more staff and get a cleaner; more staff, more support for service users and care staff. And What the home does well - the care workers are very good; care form the staff is very good; (the staff) look after me; the staff work well as a team, to provide the best for the residents; good training provided. We looked at the notifications and feel the home keep us in contact with us. What are we going to do as a result of this annual service review? The care home does not keep us fully informed. We are going to change our scheduled inspection plan, and will do a key inspection by 6th May 2010. The reasons for this are that there has been no AQAA received by the Care Quality
Annual Service Review Page 4 of 6 Commission (CQC) at this date. The people who stay and work in the service have raised concerns regarding the poor and inconsistent quality of the food and social care. A visiting professional has also raised concerns of poor practice regarding medication administration. We may request clarification about some of the issues identified as part of this Annual Service Review. Annual Service Review Page 5 of 6 Reader Information
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