This inspection was carried out on 24th September 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: The Old School House (Madeley) Ltd The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Dawn Evans Date of this annual service review: 2 1 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 17 Church Street Madeley Telford Shropshire TF7 5BN 01952580629 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: The Old School House (Madeley) LTD Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users to be accommodated is 10. The registered person may provide personal care (excluding nursing) and accommodation for service users of both sexes whose primary care needs on admission to the home are within the following category: Learning Disability (LD) 10 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The date of the last Key Inspection was 01 August 2007 and the date of the last Annual Service Review was 12 August 2008. The Old School House is residential home that provides a service for 10 people who have a learning disability. The property is nearby to shops and other amenities. The home offers 10 single bedrooms, six of which are equipped with en suite. The property also consists of two lounges, dining room, kitchen and sufficient bathing and shower areas. Staffing is provided throughout the day and night to ensure peoples needs are met. People have access to relevant healthcare services to support their physical and mental health
Annual Service Review Page 2 of 6 needs. People also have access to information about the service so they know what to expect. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We, the Care Quality Commission looked at information received by the service, or asked for, since the last key inspection undertaken on 01 August 2007 and the Annual Service Review on 12 August 2008. This included: The Annual Quality Assurance Assessment [AQAA], this was sent to us within the required timescale. The AQAA is a self-assessment tool that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We also looked at notification received from the home. These are reports about things that have happened in the home that they have to let us know about by law. We received five Have your Say surveys from people who use the service and 12 from staff members and their views have been included in this report. What has this told us about the service? The AQAA provided clear information about the home and outcomes for people living there. The AQAA told us the home has an effective admission process. This should ensure peoples needs are met when they move into the home. All five surveys received from people who live there, said they received enough information about the home before they moved in. This should ensure people know what service to expect. The AQAA show people are involved in their care planning and four out of five surveys received from people who use the service, told us they are involved in decisions about what they do each day. This should supports peoples specific needs and ensure they receive a service in a way they prefer. One survey said, They look after me lots. Another survey told us, They support us to have an interesting and useful life. The previous inspection report and the AQAA show people have access to relevant healthcare services, so their physical and mental health needs can be assured. The AQAA tells us people are aware of the homes complaint procedure. The previous inspection report show that people felt staff do listen to them and this was also reflected in the surveys we received. All five surveys told us people know who to speak to if they are unhappy. All surveys confirmed people would know how to make a complaint. Practices and systems adopted by the home ensure peoples complaints are listened to and taken seriously so their rights are supported. We have not received any complaints about the service since the last inspection visit. The AQAA tells us the home has not received any complaints or safeguarding referrals since the last inspection visit. A safeguarding referral is where an allegation of abuse is made or where care practices may compromise peoples health or safety. Annual Service Review Page 4 of 6 The AQAA show staff members have the necessary safety checks before working for the home and this was confirmed by eleven out of 12 surveys received from staff members. The AQAA tells us staff members have training opportunities and shows 12 out of 14 staff have obtained the National Vocational Qualification Level 2 in Care or Health and Social Care. All surveys received from staff members show they receive training relevant to their roles. One survey from a staff member said, The home has a very dedicated staff team that are very experienced. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30 July 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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