Inspection on 02/09/09 for The Sandford Nursing and Residential Home
Also see our care home review for The Sandford Nursing and Residential Home for more information
This inspection was carried out on 2nd September 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: The Sandford Nursing and Residential Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pat Scott Date of this annual service review: 2 3 0 7 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Watling Street South Church Stretton Shropshire SY6 7BG 01694723290 01694723290 accounts@jubileecare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Jubilee Care Ltd Number of places (if applicable): Under 65 Over 65 0 35 The maximum number of service users who can be accommodated is: 35 The registered person may provide the following category of service only: Care Home with Nursing (Code N) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 35 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Sandford Care Home is situated close to the town centre of Church Stretton, which has all local amenities. The accommodation is provided in one building, on three floors accessed via a shaft lift. Communal facilities are all situated on the ground floor. There is easy access to gardens and the home has car-parking facilities. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection 02/08/07 or annual service review 18/07/08. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they have made further improvements since the last key inspection of 02/08/07. Key aspects of service provision which the service considers it does well, as reported on in the AQAA are: Conduct pre-admission assessments and provide appropriate documentation which is reviewed at regular intervals. The service conducts quality surveys about its service involving residents where ever able. Regular meetings are held to ascertain peoples views. They provide a clean and tidy home with a warm and friendly atmosphere. There is a daily activity programme with a dedicated activity organiser. Staff receive training and personal development to provide excellent end of life care. The above statements show that the service listens to people who use the service to Annual Service Review Page 3 of 5 improve it and achieve customer satisfaction. Comments from surveys returned to us include: We have always been very satisfied with the care. Well maintained and clean Good range of activities. All aspects of the service are excellent in our experience. The staff at every level are kind and patient in dealing with my Aunt Very well fed and staff bring round drinks regularly. The manager is so caring and approachable and her attitude cascades to the rest of the team. The fact that my husband is in their care has been a great comfort to me. We have not received any recent complaints about the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to focus on positive outcomes for the people who use it. What are we going to do as a result of this annual service review? We will do a key inspection by 02/08/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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