Annual service review
Name of Service: Valentine House The quality rating for this care home is: The rating was made on: two star good service 1 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Love Date of this annual service review: 1 3 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Broadway Silver End Witham Essex CM8 3RF 01376585965 01376585916 valentine@atlantishealthcare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Atlantis Healthcare Limited Number of places (if applicable): Under 65 Over 65 0 0 12 49 Only the room agreed with the Commission (room number 17) can be used as a double room Persons of either sex, aged 65 years and over, who require care by reason of dementia (not to exceed 12 persons) Persons of either sex, aged 65 years and over, who require care by reason of old age only (not to exceed 49 persons) The total number of service users accommodated must not exceed 49 persons Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Valentine House is a large detached house, situated opposite a small parade of shops in a village location. The home has three floors that are accessed by a through floor
Annual Service Review Page 2 of 6 1 4 1 0 2 0 0 8 passenger lift, and residents are accommodated in single bedrooms, all with ensuite toilets. Facilities include lounge areas on all three floors, a large dining room, a number of bathrooms (some with assisted bathing facilities), and a secure garden area with seating available. The home is registered to provide 24-hour personal care and support for up to 49 older people (i.e. over the age of 65), including up to twelve people who suffer with dementia. The home provides both permanent accommodation and also short (respite) stays. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment document, required by law, detailing what the home does well, what could be done better, what needs improving and focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Surveys returned to us by people using the service and from other people with an interest in the service. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. At the previous key inspection to the service (October 2008), there were 2 requirements and 4 recommendations made. The response from the manager to the key inspection report, confirmed that actions undertaken to address the requirements has been completed. Information provided in the AQAA details that prospective people are assessed as to their specific care needs prior to admission, and have the opportunity to visit the care home to see if they like it, to meet staff and other residents. A plan of care is devised for each person living at the care home and the healthcare needs of individual people are monitored. Surveys returned to us from people who live at the care home were generally positive about the care and support provided. Two surveys recorded, all staff are lovely and there is a homely feel, staff are helpful and friendly. The AQAA details that within the past 12 months the home has received 2 complaints. We were advised that these related to alleged poor care practices. We spoke to the person in charge of the home and they were able to confirm the outcome of one complaint (not upheld), however they were unable to advise as to the outcome of the second complaint. The AQAA details that within the past 12 months there have been 3 safeguarding referrals and investigations relating to alleged accusations against staff, significant weight loss for one person and concerns that one person was being abused Annual Service Review Page 4 of 6 whilst living at their own home prior to admission to the care home. The person in charge was unable to provide us with details as to the outcome of each safeguarding issue. Records received by us show that we were made aware of the issues and that appropriate action has been taken. The dataset which provides us with numererical information about the service confirmed that in the past 3 months the service has not used temporary and/or agency staff to cover shifts. The AQAA details that there is a committment by the organisation to provide training for staff and 23 people have attained NVQ Level 2 or above. The home continues to let us know about things that have happened since our last key inspection. Records show that we have received a high number of notifications and although this is seen as positive, further improvements are required to ensure that documentation identifies how issues are proactively managed. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 26th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the peopleusing the service. Annual Service Review Page 5 of 6 Reader Information
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