Inspection on 26/04/10 for Westcliffe House
Also see our care home review for Westcliffe House for more information
This inspection was carried out on 26th April 2010.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Westcliffe House The quality rating for this care home is: The rating was made on: three star excellent service 2 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Juanita Glass Date of this annual service review: 2 3 0 3 2 0 1 0 Annual Service Review Page 1 of 4 Information about the service
Address of service: 12 Madeira Road Weston Super Mare North Somerset BS23 2EX 01934629897 01934620369 westcliffehouse@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Patricia Margaret Bugler Conditions of registration: Category(ies) : past or present alcohol dependence past or present drug dependence Westcliffe House Limited Number of places (if applicable): Under 65 Over 65 20 20 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Westcliffe House is a rehabilitation unit for up to 20 service users who have been through detoxification and are now embarking on an individualised therapeutic program working towards rehabilitation from addiction. The home is situated near the beach and within easy access of local amenities, bus and train services. The home also makes use of the amenities provided by Weston College for education purposes. 2 2 0 1 2 0 0 9 Annual Service Review Page 2 of 4 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection, which was carried out on 22nd January 2009. This should have included, The Annual Quality Assurance Assessment (AQAA) that would be sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people living at Westcliffe House. It also provides some numerical information about the service. We did not receive a completed AQAA. Surveys returned to us by people using the service and from other people with an interest such as relatives, social workers and GPs. Information we have about how the service has managed complaints. What Westcliffe House have told us about things that have happened in the Service. We also looked at the last Key Inspection report. What has this told us about the service? The provider for Westcliffe House did not forward an AQAA when requested. We the Commission were contacted twice by the home and two extensions were agreed. Despite this at the time of writing this report an AQAA had not been received. We sent six service user, six staff and six care manager. Have Your Say surveys to the home for the manager to distribute. At the time of writing this report we had received no response to any of the surveys sent. Since writing this report we received comments from both service users and staff. People indicated that they were happy with the care and support they received at Westcliffe House. Staff indicated that they received all the support and training necessary to carry out their role within the home. As a result of the lack of information received, we are unable to make a judgement about whether the home is continuing to maintain the excellent rating awarded at their last inspection. As a result we will carry out an unannounced inspection before 14 May 2010 What are we going to do as a result of this annual service review? We will do a random inspection by 20th May 2010 to look at the issues raised in this review. This inspection could mean that we will bring our next key inspection forward. Annual Service Review Page 3 of 4 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 4 of 4 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
