Inspection on 20/12/05 for Westmead
Also see our care home review for Westmead for more information
This inspection was carried out on 20th December 2005.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home provides a warm welcome and a comfortable environment for those who visit and those who live there. The staff are kind and attentive and the residents have a good rapport with them. Residents say that nothing is too much trouble. Comments made in the questionnaires that were returned stated, "All the staff at Westmead have been wonderful in providing an environment in which my relative has settled and clearly feels secure, cared for and happy." "The home shows `Care` at its best. Good management obviously prevails. Relative and friends visit with confidence. Westmead deserves `Flagship` status." "Westmead is a very happy home. Everyone is helpful. When my relative was very ill the staff were very caring and got her back on her feet." Residents told the inspector that they were very happy living in the home and received the best of care. Food was said to be excellent. Their rooms were described as lovely and they appreciated have their own personal possessions around them.
What has improved since the last inspection?
Since the last inspection various areas of the home have been redecorated, new curtains hung and corridors and lounges re-carpeted. Work has commenced to implement a new care record system for the residents. Staff training will be undertaken and then the system gradually introduced.
What the care home could do better:
The current care record system is complex and difficult to keep up to date and track information. Everyone is looking forward to piloting the new system in the New Year. However in the interim the current system must be used correctly and completely.