Inspection on 23/04/07 for Wilkinson Park Residential Care Centre

This inspection was carried out on 23rd April 2007.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector found no outstanding requirements from the previous inspection report, but made 1 statutory requirements (actions the home must comply with) as a result of this inspection.

Other inspections for this house

Wilkinson Park Residential Care... 14/05/09

Wilkinson Park Residential Care... 30/05/06

Wilkinson Park Residential Care... 10/10/05

Wilkinson Park Residential Care... 19/05/05

Wilkinson Park Residential Care... 04/11/04

Wilkinson Park Residential Care... 04/05/03

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22 Sandown Road

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Park View (15)

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Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOME ADULTS 18-65 Wilkinson Park Residential Care Centre Rothbury Morpeth Northumberland NE65 7DP Lead Inspector Anne Urwin Brown Key Unannounced Inspection 23rd April 2007 09:30 Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Wilkinson Park Residential Care Centre Address Rothbury Morpeth Northumberland NE65 7DP 01669-650265 01669 650265 Wilkinsonpark_03@btopenworld.com Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Mr R Turnbull Ms S Harper Mrs Heather Dixon Care Home 15 Category(ies) of Learning disability (15) registration, with number of places Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 30th May 2006 Brief Description of the Service: Wilkinson Park is a large 2-storey house located in rural area of Northumberland approximately 7 miles from the village of Rothbury. Situated in the grounds of the home is a coffee/smoking area and a workshop, which is used as a base for activities, organised as part of the day care provided by the home. A large garden is situated at the rear of the home and at the front is a car parking area. Ramp access is available at the entrance to the home. There is a separate flat for two service users. The home is registered to care for 15 people who have learning disabilities. All bedrooms are single. The home cannot provide nursing care. Fees charged by the home per week are between £635 - £1016.00. Extra charges include chiropody, hairdresser, toiletries, newspapers, and activities over & above the normal day services. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. Summary: This is an overview of what the inspector found during the inspection. How the inspection was carried out Before the visit: We looked at: • Information we have received since the last visit on 11/01/07. • How the service dealt with any complaints and concerns since the last visit. • Any changes to how the home is run. • The provider’s view of how well they care for people. • The views of people who use the service, their relatives, staff and other professionals. The Visit: An unannounced visit was made on 23/04/07 and 09/04/07. During the visit we: • • • • • • Talked with people who use the service, staff, and the manager. Looked at information about the people who use the service & how well their needs are met, Looked at other records which must be kept, Checked that staff had the knowledge, skills and training to meet the needs of the people they care for, Looked around the building to make sure it was clean, safe and comfortable, Checked what improvements had been made since the last visit. We told the manager what we found. What the service does well: The needs and wishes of each person living at Wilkinson Park had been properly assessed before they moved into the Home. This meant that staff knew about the needs of each person and what care and support they required. Appropriate plans of care and risk assessments had been completed for each person. This meant staff had the information they needed to support each person and keep them safe. The arrangements for supporting people to make decisions about their daily lives and preferences were satisfactory. Each person was supported to take Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 6 appropriate risks as part of the Home’s plans to promote as much independence as possible. Satisfactory arrangements were in place for people to take part in appropriate activities in line with their needs and preferences. The arrangements for supporting people living at Wilkinson Park to maintain contact with their friends and family were satisfactory. The relationships between staff and people living at the home were good and personal support was provided in such a way as to promote and protect privacy and dignity. The meals at the Home provided a varied, nutritious diet. Suitable plans of support were in place and staff had a good understanding of each person’s support needs. The arrangements for monitoring and meeting the health care needs of residents were good. This meant that people received the care and support they needed. What has improved since the last inspection? What they could do better: An annual development plan is needed to identify priorities for the future and this should take account of the views of people using the service, their relatives and professional working with them. Risk assessments for the use of window restrictors are needed to protect people using the service who may harm themselves. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 7 Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 2, 4 and 5 were inspected. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There is a comprehensive assessment undertaken by staff before admission based on peoples’ needs and aspirations that forms the basis of the care plan. People thinking of coming to live at Wilkinson Park are given detailed information and are encouraged to visit and stay at the home before deciding that they want to come and live there. Each person has an individual contract with the home that provides clear information about their rights and responsibilities. EVIDENCE: Records show that each person’s needs have been fully assessed by the Manager or senior staff. Information from the assessments is used to draw up individual care plans taking account of specialist needs and risks. In addition care management assessments are available for each individual. The person who was most recently admitted to the home said that staff knew what they needed help with when they came to live at Wilkinson Park. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 10 Pre-visits and overnight stays are offered for people considering coming to live at Wilkinson Park and records confirm this. One person described how he visited the home before making a decision to come to live there. He said that he met other people living there, talked to staff about routines and looked around the building and grounds. Records show that relatives are also encouraged to visit. Each person has an individual contract detailing the terms and conditions of residence. The contract is discussed with each individual and staff help them to understand the content of it. One person said he could remember staff discussing the contract with him and that he had signed it. The language used in the contract is simple and clear. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 11 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 6, 7 and 9 were inspected. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There is good individual care planning and the care is being delivered in line with these plans. The residents have their healthcare needs met effectively so that they stay healthy. People living at the home are encouraged and supported to make decisions about their lives so that they rebuild and retain skills. Good risk management procedures are in place to protect people using the service and any restrictions are made after a comprehensive assessment involving the individual is carried out. This helps to keep people safe. EVIDENCE: Each person has an individual plan of care, which is based on the admission and Care Management assessment, and is then added to during the placement. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 12 Plans show how individual requirements are met including where one to one staffing or specialist equipment are needed. Records show that individuals are actively in care planning and key workers are identified. Reviews of plans are clearly recorded and reflect the changing needs of individuals. Plans focus on positive behaviour and the person who was most recently admitted to the home said that staff knew what he needed help with when he came to live at Wilkinson Park. Two other people living at the home said that staff supported them well and “staff listen to what we say.” Records show that people living at the home are involved in making decisions and this right is only limited through the assessment process. Two people living at the home said they were able to make decisions about their lives and staff support them to do this. Individual records showed examples of how people are encouraged to make choices. Limitations on choice or human rights are made in the person’s best interest and are consistent with the home’s duty of care or responsibilities under the law. These are made only after a multidisciplinary assessment is undertaken and the implications of Human Rights legislation are considered. Risks and the action taken to minimise these are clearly documented for each person using the service. During the inspection staff showed they were clear about their responsibilities for minimising risks while acknowledging the importance of providing people with choices. Records show that personal safety of people living at Wilkinson Park is taken seriously and they are involved in the decision making process. The right to make decisions about freedom and choice are only restricted after a multi-disciplinary assessment that involves the person the concerned, staff at Wilkinson Park and other professionals. Records show reasons for any restrictions and are consistent with the home’s purpose. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 13 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 12, 13, 15, 16 and 17 were inspected. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. People living at Wilkinson Park have good opportunities to take part in a variety of leisure pursuits and interests, which help them to maintain links with the local community and keep and develop social skills. Contact with family and friends are encouraged to ensure that links are kept. Peoples’ rights are respected and their responsibilities are identified and recognised through clear care planning systems that protect individuals and promote a good quality of life. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 14 EVIDENCE: Records show that people living at Wilkinson Park have opportunities to access a range of activities that are valued and fulfilling. There are opportunities to take up work experience that includes car mechanics, estate management, and woodwork. Individuals are encouraged to retain interests and to take up opportunities of work placements that suit their skills. One person is currently working at a local garage. Education is provided to suit individual needs that includes opportunities to develop skills in numeracy and literacy. People living at Wilkinson Park said that they are involved in a wide range of community events including sporting and social opportunities that interest them. Records show that individuals are encouraged and supported to attend local community events. They have membership at a local leisure club, are part of the local bowls team and attend social events in the local villages. One person said that he was a member of the bowls team and he enjoyed attending local folk music events. Staff support individuals to keep in touch with relatives and friends who are important to them. Records show that relatives are consulted about what happens in people’s lives. There are opportunities to mix with people outside Wilkinson Park through the use of what the local community has to offer. Contact with relatives is recorded and shows that staff kept them up to date about issues affecting individuals. There is clear written guidance for staff regarding how they should respect and safeguard the residents’ right to privacy. Staff follow this guidance. People living at Wilkinson Park confirmed that staff respected their privacy. They all helped with household tasks such as clearing up after meals and cleaning the utility room. Throughout the inspection staff were observed talking to, and engaging with the group and with individuals. People living at Wilkinson Park are involved in menu planning by contributing suggestions for meals. Those living in the small unit on the ground floor take an active part in the food shopping and the preparation of meals. The records of meals provided indicated that they were varied, well balanced and nutritious. Alternatives were available and peoples’ individual preferences were catered for. Healthy eating was encouraged. Everyone who was asked said that they liked the food at the Home. The staff had all received training in food hygiene. The inspector joined the residents and staff for their midday meal. This was a relaxed, enjoyable, social occasion. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 15 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 18, 19 and 20 were inspected. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. People living at Wilkinson Park receive good personal support to suit their preferences and needs. People are well supported to exercise control over their lives so that they maintain independent living skills. Good arrangements are in place to meet peoples’ physical and emotional health needs. Comprehensive arrangements are in place for administration of medicines to protect the people living at Wilkinson Park. EVIDENCE: In their response to questionnaires eight people confirmed that staff ‘always treat them well’. Support plans were in place for each resident describing how their personal and general care needs and preferences are met. Individuals were supported to make choices about their daily lives and routines. During the inspection five people said that they are able to make choices about when they go up to their rooms at night. Staff also supported and assisted people to choose for example their own clothes, hairstyles and toiletries. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 16 The health care needs of the residents had been assessed and were recorded in their plans of care. Their health care needs were monitored and regularly reviewed. Each person was registered with a local GP and dentist. Residents were supported to access health care services such as dentists, opticians, chiropodists and, where appropriate, specialist services such as a dietician. One care manager confirmed that health care needs were ‘properly monitored and attended to’. Records showed that people were supported to make choices if possible and to have annual health care checks. The local General Practitioner confirmed in a questionnaire that “staff provide appropriate support to meet peoples’ needs”. Guidance on administration of medicines is clear and staff have had training in the safe handling and use of medicines. Risk assessments are used for people administering their own medicines and these are regularly updated. Secure storage is provided for individuals in their rooms. The sample of medication records were in good order. A lockable storage facility was available for the safe storage of medication. Written consent had been obtained from each resident’s doctor for the administration of non-prescription medication. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 17 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 22 and 23 were inspected. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Appropriate arrangements were in place for handling complaints and for protecting people living at Wilkinson Park from abuse. EVIDENCE: There is a clear procedure that sets out how complaints will be dealt with. This was available in a format that could be understood by some of the people living at Wilkinson Park. In the questionnaires returned and during the inspection it was clear that people felt able to talk to staff if they had a complaint or concern. They said that they were satisfied that staff took their concerns seriously. The home’s complaints record indicated that no complaints had been received by the home since the last inspection . Staff had received basic training in the protection of vulnerable adults. Policies and procedures for the protection of vulnerable adults were in place. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 18 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 24 and 30 were inspected. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. The design and layout of the home provides people with a well-maintained and comfortable environment to live in that encourages independence. The standard of the accommodation, décor and furniture and fittings was good. Arrangements for keeping the home clean and tidy protect people living there. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 19 EVIDENCE: The Home was clean, tidy and homely in appearance. The premises are accessible to all of the residents. The furniture and fittings are of a good standard. Maintenance and redecoration is carried out at regular intervals. Window locks are not fitted to the upstairs windows and there are no risk assessments in place to take account of this. Since the last inspection one bathroom has been refurbished and both kitchens are to be refitted in the next few weeks. On the ground floor of the building there is a self-contained flat that sleeps two service users and has a large lounge, conservatory, kitchen, bathroom and two single bedrooms. The flat is comfortable furnished and has a homely atmosphere. Window restrictors are not fitted to first floor windows and there are no risk assessments in place for individuals for whom this may pose a risk. Cleaning materials and other potentially hazardous substances were safely stored. Policies and procedures were in place relating to the Control of Hazardous Substances and Infection Control and other Health and Safety matters. Staff received regular Health and Safety training including Food Hygiene. Staff demonstrated an awareness of infection control procedures and an appropriate hand washing facility was available in the kitchen. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 20 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 32, 34 and 35 were inspected. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There is a competent team of staff who have access to a range of training opportunities. This meant that people were being cared for by staff who had had training that covered their specific conditions. Robust recruitment practices are in place to ensure that residents are kept safe. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 21 EVIDENCE: Five people living at Wilkinson Park said that staff at the home ‘treat us well.” One person said that the staff were: “… all very caring and considerate”. Rotas showed that staffing levels are adequate to meet the individual needs of the people living at Wilkinson Park. Individual plans show where people have been assessed as needing one to one staffing or more support. These staffing levels are agreed after discussion with the relevant Care Manager. There is one waking member of staff on duty at night. People living at Wilkinson Park said that there were enough staff to support them throughout the day and night. They said some staff often take them out to social events in the community when they are off duty. Staff are committed to providing a good level of support to the people at Wilkinson Park and to ensuring they have opportunities to enjoy social events. A sample of staff personnel files was examined and these showed that appropriate recruitment policies and procedures were followed. Criminal Record Bureau (CRB) checks had been carried out on all the staff. Two written references were available in each of the four files checked. Staff received regular mandatory training such as First Aid, Food Handling, Moving and Handling, Infection Control and Fire Safety. Training programmes were in place and these were linked to staff appraisals and supervision sessions. New staff completed the Learning Disability Award Framework (LDAF) as part of their induction. Over 50 of the care staff have a relevant qualification in care. Future training includes Fire Training, Care with Medicines, Challenging Behaviour and Working with People with Asperger’s. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 22 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 37, 39 and 42 were inspected. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The manager is suitably qualified and experienced and demonstrated a commitment to provide good quality care and support for the people living at the home. Quality monitoring systems are in place, but are still being developed. This will help to shape the quality of the quality of the service and ensure Wilkinson Park is run in the best interests of the people living there. Good systems and practices are now in place that help to ensure residents and staff are safe from risk of harm. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 23 EVIDENCE: The Manager was qualified and experienced. There was evidence that she regularly updated her training and reviewed the care practices within the home. The manager had prepared a quality assurance questionnaire and this is used to consult with each person about the quality of the service they receive. Audits of records are carried out. This information is not currently used to draw up a development plan for the service. There was evidence that people are consulted informally about the service individually and in group sessions. Staff took part in regular training that covered moving and handling, health and safety, first aid and basic food hygiene. Risk assessments were in place covering safe working practices. Regular ‘in house’ checks of the Home’s fire equipment were being done. Records indicated that staff had regular fire prevention training and took part in regular fire drills. Gas equipment was last checked in January 2007 and the central heating was checked in December 2006. Accident records are kept in an appropriate form. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 24 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 X 2 3 3 X 4 3 5 3 INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 2 25 X 26 X 27 X 28 X 29 X 30 3 STAFFING Standard No Score 31 X 32 3 33 X 34 3 35 3 36 X CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 3 X 3 X LIFESTYLES Standard No Score 11 X 12 3 13 3 14 X 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 3 X 3 X 2 X X 3 X Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 25 Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1 Standard YA39 Regulation 24 Requirement The Home’s management need to prepare an annual development plan based on a cycle of planning, action and review. This plan should include areas identified by the home’s quality assurance system. Timescale for action 31/07/07 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard YA24 Good Practice Recommendations Risk assessments need to be undertaken for each person to establish if there is a need for restrictors to be fitted on the first floor windows. Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 26 Commission for Social Care Inspection Cramlington Area Office Northumbria House Manor Walks Cramlington Northumberland NE23 6UR National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Wilkinson Park Residential Care Centre DS0000000524.V336781.R01.S.doc Version 5.2 Page 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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