Inspection on 12/09/08 for Willow Brook House
Also see our care home review for Willow Brook House for more information
This inspection was carried out on 12th September 2008.
CSCI found this care home to be providing an Adequate service.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
There is a thorough assessment process, which helps to ensure that the needs of people admitted to Willow Brook house are identified and can be met. Positive comments were received from people, which included: "I like spending time in my room. I have my own belongings with me" "I am happy here" "Staff are all nice and helpful" "I`ve settled in well" "my mother is enjoying the activities and company. The activities are well organised and appropriate to the residents needs". Staff were observed to treat people with dignity and heard to speak to them in a respectful manner. Residents all looked well presented and as if they were able to express their individual preferences and personality through their style of dress Staff appeared vigilant to residents needs for example checking whether television was audible and checking if residents were comfortable with temperature of lounge. The food looked and smelt appetising. One person who uses the service commented, "I like the food".
What has improved since the last inspection?
The standard of cleanliness appears to have improved since the last inspection.
What the care home could do better:
Care plans were not in all cases reflective of people`s needs and did not provide staff with sufficient information to be able to provide consistent care appropriate to people`s needs. Linked with the required improvements in the care plans there needs to be better systems for monitoring people`s health where concerns and risks have been identified.Improvements are needed to the management of people`s medication to ensure that they are receiving it as it has been prescribed. Staff training needs to be arranged to ensure that all staff have received up to date training to enable them to meet the specific needs of people who use the service. This should include dementia care and movement and handling. Recruitment procedures need to be more rigorous to ensure that people who use the service are properly safeguarded.