Inspection on 27/06/07 for Willow Brook House
Also see our care home review for Willow Brook House for more information
This inspection was carried out on 27th June 2007.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Staff spoken with expressed commitment to meeting residents` needs and positive comments about staff included "care staff always very helpful and considerate to both residents and relatives." and "staff work hard". Prior to a resident being admitted to the home a detailed assessment of their needs is carried out, helping to ensure that their needs can be met. Residents` seemed happy with the activities provided. The planned activity programme includes activities such as bingo, music, films, art and craft and baking and also some impromptu activities. The baking has been particularly popular. Staff were flexible in their approach to residents` with dementia, particularly at lunch time, where they were supporting residents` in making choices and providing appropriate assistance with their meals. A comments book is available which appears to be well used by relatives and therefore a good quality assurance tool.
What has improved since the last inspection?
Comments received from relatives and residents indicate that standards of care have improved. This was confirmed by observations during the inspection. Care plans that guide the care provided to residents were more reflective of residents` needs, assisting staff in meeting individual needs. Comments from relatives, residents` and staff are that there has been an improvement in the quality of the meals provided. Problems with the lack of hot water in some en-suite bathrooms have been resolved since the last key inspection. Staffing levels had improved and there had been a reduction in the number of agency staff used resulting in residents` getting the help that they needed. The morale of staff had also improved which helped to create a more relaxed atmosphere in the home. Assessments were in place to determine the suitability and safety of bed rails for individual resident`s prior to use
What the care home could do better:
The provision of written information about the home and the services provided would help prospective residents` and their families make an informed choice about moving in to the home. This should include clear information about the fees and access to inspection reports. Improvements are needed in the management of residents` medication. Problems relating to the ordering of medication need to be resolved with the General Practitioner and the Pharmacist to ensure that residents` are not placed at risk by being left without their prescribed medication. The standard of cleanliness needs to be monitored as although the majority of areas were clean, some areas were quite dusty and a fridge in a dining area was particularly dirty. The recruitment procedures need to be more rigorous and information supplied by applicants needs to be checked more carefully to ensure that residents` are protected as fully as possible.