Inspection on 21/07/05 for Woden Resource Centre

This inspection was carried out on 21st July 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.

Other inspections for this house

Woden Resource Centre 17/07/06

Woden Resource Centre 17/11/05

Woden Resource Centre 10/01/05

Woden Resource Centre 03/08/04

Similar services:

Aston Court Nursing Home

Breme

Ravenhurst

Westmead

Ashcroft Hollow Nursing Home

Bricklehampton Hall Nursing Home

Briar Hill House

Radbrook Nursing Home

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Woden Resource Centre Vicarage Road Wednesfield Wolverhampton WV11 1SF Lead Inspector Ian Harris Announced 21 July 2005 08:00 st The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 3 SERVICE INFORMATION Name of service Woden Resource Centre Address Vicarage Road, Wednesfield, Wolverhampton, Wv11 1SF Telephone number Fax number Email address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01902 553494 / 8 01902 553496 Wolverhampton City Council Paul John Watling Care Home 26 Category(ies) of Dementia (7) registration, with number Physical Disability (26) of places Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 4 SERVICE INFORMATION Conditions of registration: 1) Age range 50 2) Unit 3, 7 service users; unit 4, 7 service users; unit 5, 8 service users; unit 6, 4 service users. Date of last inspection 10.01.05 Brief Description of the Service: Woden Resource Centre provides a rehabilitation unit, a respite unit for physically frail older people. There are no facilities for permanent care. There is a day centre and domiciliary care office on the same site, neither, of which are the subject of this inspection. The centre accommodates both men and women over the age of 50 (respite, 65 and over). The centre was opened in February 2001 in a purpose-built, single-storey building, which was constructed in the early 1970’s. The building is a square, with a corridor enclosing an attractive and well-tended garden. The four units lead off the four corners and along one side of the square. There is a large, self-service restaurant. Woden is situated about half a mile from the centre of Wednesfield and two and a half miles from Wolverhampton city centre. There are 26 single rooms. Each unit has its own lounge/dining area. The centre is one of three resource centres in Wolverhampton, which are a joint project between Social Services and the City’s NHS Health Care Trust. Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This inspection was announced and took place over 4 hours. The main purpose of the inspection was to check the progress made by the home regarding the recommendations and requirements made in the last inspection report. The fullest co-operation was given to the inspection officer by the Assistant Care Managers staff and residents. During the inspection a tour of the premises took place and staff and care records were inspected. Also staff rotas and general records regarding the maintenance of the home were checked. 9 of the 40 care staff were on duty, and 10 of the 26 residents and 1 relative were spoken to. On the day of inspection the atmosphere within the home was found to be warm, friendly and Fourteen residents comment cards three relatives comment cards were returned and all with favourable comments regarding the home. There were no adverse comments. What the service does well: The Woden Community Resouce Centre continues to provide a high standard of care. The Care Manager and staff are to be commended on their efforts to encourage the residents to maintain their independence through social activities both within and outside the home. The home has successfully developed good links with the community through the drop in centre and has made efforts to offer a multi-cultural service Observations during the inspection saw very attentive staff providing for the individual needs of the residents. A number of residents confirmed that the Staff are very good and supportive. The home provides very good information about the services they provide and further general information about other services, the city and surrounding area and countryside, some of which have been translated into different languages. The home has a good staff- training programme, which all staff are involved in, this ensures that they are improving their knowledge and skills. Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Standards Statutory Requirements Identified During the Inspection Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 3 and 6 Appropriate assessments of need are in place and are carried out. Residents that are in the rehabilitation units have a good programme that maximises and encourages independence. EVIDENCE: There is evidence on the files that all the residents undergo a full multidisciplinary assessment prior to admission. All the residents in the rehabilitation units have a detailed care plan, which is designed to help them regain and develop their independence and have access to occupational and physiotherapist. It was noted that last year approximately 70 of the residents attending the units were able to return home. Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 7, 8, and 9 Each resident has a comprehensive individual care plan that is reviewed on a weekly basis. The home has good contact with local G.P. s. local hospitals and paramedical services, which ensures that resident’s health needs are met. The systems for the administration and recording of medication are very good with clear and comprehensive arrangements being in place to ensure resident’s medication needs are met. EVIDENCE: The home provides a comprehensive Care Plan for each individual resident based on the initial assessment. The Care Plans are drawn up by the Care Staff in consultation with the resident and their family. There was evidence on the files to show the care Plans are being carried out and reviewed on a regular basis. The home is well supported by local G. P. s. and all of the paramedical services. Wherever possible, the residents are encouraged to retain their own G. P s, Opticians, and Dentists. It was noted that if the resident has moved out of their area the Care Manager ensures that these services are provided by Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 10 local practitioners. The records indicate that resident’s medical needs are being well met. Medication is administered by means of a Boot’s monitored dosage system in most cases. The residents in the rehab units are encouraged as part of their care plan to self medicate under supervision. This is a new system that the staff have worked very hard with local doctors, Hospitals and families to introduce. The system appears to be working very well. The home receives good support from the Boot’s pharmacist. All Senior Staff have been trained to use the system before they are allowed to administer medication. The home has very good draft policies and procedures, which are used as guidance and are an integral part of the care staff induction programme. Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 11 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 12 and 15 The home provides a stimulating experience for the residents where they are encouraged to maintain their independence as much as possible The home provides a range of social activities within the home designed to the capabilities of the residents The meals in the home are good, offering both choice and variety and also catering for special dietary needs EVIDENCE: Residents and staff stated that the residents are consulted regarding the dayto-day running of the home through residents’ meetings reviews, and questionnaires. The routines and activities within the home are flexible and are built around the needs of the residents. Residents have the opportunity to participate in a wide number of activities. They are able to attend the Day Care Centre on site that provides the following activities, ceramic painting, craftwork, yoga, bingo, activities 4 u, mature movers. In addition a number of outings are organised these include garden centres, picnics, pub lunches and shopping. A number of indoor games are provided and these are also in formats suitable to people with a sensory impairment. The observations made and the comments received from the residents and their relatives confirmed that particular attention is given to the resident’s individual preferences regarding meals. The home has produced very attractive and clear menus and provides ethnic and special menus on festivals Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 12 Menus provided indicated choice and a variety of meals offered in a self service style restaurant, menus are varied on a regular basis in consultation with the people living the home visiting the day centre or using the drop in facility. Meals provide are well received by the service users. Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 13 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 16 and 18 The home has a good complaints procedure with some evidence that residents’ views are listened to and acted upon. The home has good policies and procedures regarding protection from abuse, which includes a whistle blowing policy. EVIDENCE: The home has a comprehensive complaints procedure. The residents and relatives are made aware of the procedure through the statement of their terms and conditions of residence, Service Users Guide of which copies are place in every bedroom and a notice on the notice board in the reception area. The home has a complaints file in which all complaints are recorded. It was noted that the home has not received any formal complaints since the last inspection all minor complaints are dealt with appropriately and quickly. The home has good policies and procedures regarding Restraint, dealing with Aggressive Behaviour and Prevention of Abuse, which, includes a WhistleBlowing policy. These issues are also covered in an in house training programme and the N.V.Q. training, which the Staff is undergoing. There have been two incidents that have needed to be recorded or reported. Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 14 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 19 and 26 The standard of the environment within the home is good and improving providing the residents with attractive, comfortable, homely and safe place to live. The home was found to be clean tidy and free of unpleasant odour. EVIDENCE: The home has been established for many years and has undergone major alterations in order to improve accommodation for older people. There is a major phased maintenance programme underway to replace the central heating system and to provide double glazed windows throughout the home. The home is generally maintained to a high standard, as are the gardens and grounds and provides a very comfortable homely and safe atmosphere. The home was found to be clean and tidy and free from odour. The home has good policies and procedures regarding infection control and the staff have received training in food hygiene and Infection Control. All staff appeared to be conscious of the dangers of cross infection. Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 15 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission considers Standards 27, 29, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 27, 28, 29. and 30 The home is well staffed with adequate numbers and skill mix of staff. The staff have a very good understanding of the residents’ support needs. The home has good policies and procedures regarding the recruitment of staff. There is a very good training programme in place that ensures that the staff are competent to do their job. EVIDENCE: The inspection of staff rotas and discussions with staff indicated that the home is well staffed at all times. There is a good balance within the staff group, which includes experience, mature and younger staff who are embarking on a new career. The Care Manager and staff are committed to developing their knowledge and skill through training. The home has a good induction programme and training programme, which meets the T.O.P.S.S standards. In addition to the N.V.Q training programme staff have attended training courses on the following subjects. Manual handling and lifting, Fire prevention, First Aid and Basic Food Hygiene, Dementia Awareness, Safe Handling of Medication, Human Rights Legislation and Adult Protection. The home operates an acceptable Recruitment procedure and the Local Authority is registered in order to complete the appropriate checks on staff. Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 16 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 33, 35, and 38 The home is a well managed home, where residents’ interests and welfare are well protected and promoted. EVIDENCE: The routines and activities within the home are flexible and built around the needs of the residents. There was also evidence to show that staff consult with the residents regarding the choice of meals and activities within the home. There are regular resident unit meetings where residents are consulted about menus and entertainment etc. The home is operating a good system to assist residents’ with the safe handling and keeping of their personal finances and good records are being kept of all transactions made. All the records and administrative procedures within the home that was, inspected were found to be well ordered and maintained. However it was noted that the regulation 26 visits are not being carried out. Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 17 The home has a good heath and safety policy and all staff are aware of their responcibilities regarding these issues and all of staff have received training. All recommendations that have been made by the Fire Prevention Officer and Environmental health officer have been met. Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 18 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME ENVIRONMENT Standard No 1 2 3 4 5 6 Score Standard No 19 20 21 22 23 24 25 26 Score x x 3 x x 3 HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 4 10 x 11 x DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 x 14 x 15 4 COMPLAINTS AND PROTECTION 2 x x x x x x 3 STAFFING Standard No Score 27 3 28 3 29 3 30 4 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score Standard No 16 17 18 Score 3 x 3 x x 3 x 3 x x 3 Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 19 YES Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard OP 19 Regulation 23(2)(B) Requirement The Registered person must ensure that the rotten external doors and windows are repaired or replacement (Timescale of 30/06/05 not met) Regulation 26 visit must take place as required by the regulations.(Timescale of 28/02/05) Timescale for action 31/03/07 2. OP 33 26(2)(b) 01/08/05 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard Good Practice Recommendations Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 20 Commission for Social Care Inspection Address 1 Address 2 Address 3 Address 4 National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Woden Resource Centre E56 000035904 Woden RC v234944 AI 210705 Stage 4.doc Version 1.40 Page 21 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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