This inspection was carried out on 29th December 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Woodgreen Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 2 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mandy Beck Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 27 Wood Green Road Wednesbury West Midlands WS10 9AX 01215560381 01215052772 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Woodgreen Care Home Ltd Number of places (if applicable): Under 65 Over 65 0 40 The maximum number of service users to be accommodated is 40 The registered person may provide personal care (with nursing) and accommodation to service users of both sexes whose primary care needs on admission to the home are within the following categories: Older People (OP) 40 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodgreen Nursing Home is a privately registered care home providing nursing care for up to 40 elderly people. Situated opposite Brunswick Park on a main road between Walsall and the M5 motorway, it is within walking distance of Wednesbury town. There is car parking at the front of the home surrounded by mature garden borders. There are two lounges, a conservatory and a large dining rooms which is split up be a fireplace all on the ground floor. The garden to the rear of the property is pleasantly landscaped with borders, patio and a small lawn. The Home has single and shared bedrooms, located on both ground and first floor, the majority of which have en-suite
Annual Service Review Page 2 of 5 2 2 1 0 2 0 0 8 facilities. There is a staff call system throughout the home. There is a small passenger lift that enables people access between the ground and first floor. There are two adapted bathrooms that can be used by dependent people and also a number of toilets throughout the home. The home arranges for the chiropodist, dentist and optician to visit on a regular basis and arrange visits by the GP, as the service users require. Ancillary services of catering, cleaning, laundry and maintenance are provided inhouse. The mobile hairdresser visits regularly and an additional charge is made for this service. Information about the range of fees the service charges in not available in the service user guide. Readers of this report are asked to contact the home directly for this information. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection October 2008. We requested the Annual Quality Assurance Assessment (AQAA) in August 2009, this was returned to us late. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. What has this told us about the service? We have requested the AQAA from the service it was not returned on time. The AQAA gave us a reasonable picture of the service provided but more information would be helpful. The AQAA gives us some limited detail about the areas where they still need to improve. The ways that they are planning to achieve this are briefly explained. The home has continued to notify us of deaths within the home but not of other incidents that are required under Regulation 37 of the Care Homes Regulations 2001. The home has told us that it has received three complaints within the last twelve months. All complaints have been dealt with and suitably investigated. The home has told us they have not made any safeguarding referrals this year. We have been made aware of concerns about the homes ability to manage some peoples needs. These issues are still being investigated by the Local Authority at this time. People living in the home told us the care is generally quite good, the staff are friendly. They also said it would be better if there were more activities to do, more toilets for people to use with wheelchairs. Another person told us I want the tea time menu to be reviewed, it could be more varied its mainly just sandwiches What are we going to do as a result of this annual service review? We may bring our key inspection forward as a result of this annual service review. Annual Service Review Page 4 of 5 Reader Information
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