Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 1-3 Adams Street.
Annual service review
Name of Service: 1-3 Adams Street The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lucy Bland Date of this annual service review: 0 2 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1-3 Adams Street West Bromwich West Midlands B70 9TH 01215326623 01215057808 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Pioneer Care Limited Number of places (if applicable): Under 65 Over 65 3 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: A new manager has been appointed but has yet to be registered with CQC. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1-3, Adams Street provides care for three people with learning disabilities and is owned by Pioneer Care Ltd. The home is made up of two converted residential dwellings in the heart of a residential area of West Bromwich. It is close to shops and local amenities, and close to a public transport route. The front door can be accessed via a ramp or steps. The home has two floors providing single bedrooms, one with ensuite facilities. There are shower and bathing facilities and an office on the first floor, a toilet, two lounges (one smoking) and dining and kitchen facilities on the ground floor. There is car parking on the street, and a front and rear garden. There are no lifts provided within the home and therefore the home may not be suitable for somebody with mobility difficulties. Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us most of the information we asked for. This is what the home told us about how they meet the different needs of people who live at the service (this is also known as equality and diversity): All serice users are treated as the individuals that they are. We encourage each person to participate in the drawing up of their care plans and for those that cant express their view we actively encourage the use of an advocate. We always encourage service users to actively attend daycare of their choice which encorporate equality and diversity taking into consideration ethnic origins. This would also reflect in religious activities and socialising in the local community. Staff are attending equality and diversity training on a regular basis firstly during induction and then refresher courses. We are also enabling staff to attend an accredited course with walsall college in a thirteen week period distance learning which about equality and diversity. Service users are encouraged and given an informed choice of activities which reflect equality and diversity. They told us they had plans for improvement over the next 12 months and some of these include continuing to make care plans and risk assessments more user friendly, Annual Service Review Page 4 of 6 to involve people who live at the service in inducting new staff and encourage staff to undertake training. They have also told us that the manager will be supported to develop her knowledge of in role of induction, annual quality assurance assessment, risk assessments and general day to day aims. The home provides good support for people who live there and continue to support them to be individual and lead independent lifestyles. The people living in the home always indicate that they are happy there. A number of the policies have been reviewed. This is good because it means that staff are being kept up to date with how to provide the best type of support and care. The home told us that they have not received any complaints about the way they provide support and care to people who live at the home. We received four comments back from staff who told us that they way they were recruited was fair, their induction helped them when they started their jobs and the training they received was relevant to their role. We received 2 comments back from people who live at service and they told us: the home does well. Questionnaires showed us that people knew how to make a complaint and are involved in making decisions about what they did each day. One relative said I think the home does very well and I am happy how my son is being looked after. The home has had a change in the manager since the last visit to the service. They started in post in April 2009. This person is in the process of applying to us to become the registered manager. They continue to let us know about things that have happened since our last key inspection and they have shown that they have managed any issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 28th May 2011. Annual Service Review Page 5 of 6 Reader Information
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