Latest Inspection
This is the latest available inspection report for this service, carried out on 11th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 1 Alexandra Street.
Annual service review
Name of Service: 1 Alexandra Street The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Capron Date of this annual service review: 1 1 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Alexandra Street Stone Stafford Staffordshire ST15 8HL 01785615510 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: RMP Care Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 6 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1-3 Alexandra Street is an end of terrace house and its adjoining neighbour, in a quiet residential district in the town of Stone. The two properties have an interlinking door on the ground floor, and provide a total of six single rooms, one of which is on the ground floor. The properties open onto the pavement at the front, but at the rear there are enclosed yards, with separate gardens across the communal backs, that serves several of the properties in this row. Both houses have their own communal facilities including kitchen, lounge and kitchen. There is a staff sleeping in room with a fireproof
Annual Service Review Page 2 of 6 cabinet for secure storage. The service is registered for six younger adults who have a learning disability. The service seeks to meet their assessed needs in a domestic style of setting, with no outward signs that this is in fact a care home. The service user guide does not identify the fee levels stating that fees depended on each persons needs. People would therefore need to contact the service to get information about fees. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The information used to complete this Annual Service Review includes: The Annual Quality Assurance Assessment(AQAA) that the service sent us. This is a self assessment that looks at how well outcomes are being met for people using the service. It also gives us numerical information about the service. Six surveys from people living at the service. One survey from a social care professional that works with people living at the service. Information we have about how the service manages complaints and safeguarding incidents. What the service tells us about things that have happened in the service. These are called notifications and are a legal requirements. What has this told us about the service? The services AQAA tells us about the service provided and its plans for the future. When we visited last time we made some requirements. The service has written to us to tell us that these issues have been addressed. When we visited last time we saw that the service was providing person centred care. The AQAA tells us that this process has been continued. A survey from a social care professional told us that they felt that the service was meeting peoples individual needs and was promoting peoples independence. The AQAA tells us that the service listens to the people that live there through individual people planning their own care, having regular house meetings and through getting feedback from surveys. The service says it supports people to make daily decisions about their own lives. They tell us, for example, that each person chooses where to go on holiday and this year there have been trips to Menorca, Wales, Devon and York. They also choose what social activities they want to do, for example, one person chose to go and see Stoke City football team play. All of the surveys we received from people that live there tell us that they can do what they want during the day, evening and at weekends. A social care professional told us that the service provided people with choice. When we visited last time we saw that people were taking an active part in running the service. People were being supported to keep the service clean, do the shopping and cook the meals. The AQAA confirms that they support people to develop their daily living skills and people continue to be actively involved in running the service. When we visited last time we saw that the service was meeting peoples health and personal care needs. The AQAA states that it is continuing to support people to receive health services from, for example, the doctor, dentist and from specialist health care professionals. A social care professional told us that the service always monitored, reviewed and met peoples health care needs. The AQAA states that it has a complaints procedure in place that is in a format that people can understand. The surveys from people living at the service confirm that they know how to make a complaint. We, the commission have not received any complaints since the last time we visited. The service informed us abut an incident when one person was subject to abuse. We feel that the service acted appropriately and made Annual Service Review Page 4 of 6 sure that this person was properly protected. The surveys from people that live at the service tell us that they are treated well by the staff and manager and that the staff always listen to them and act upon what they say. When we visited last time we found that staff got on well with the people that live there and were knowledgeable about each persons needs. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30 April 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
