Latest Inspection
This is the latest available inspection report for this service, carried out on 25th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 1 Parkstone Avenue.
Annual service review
Name of Service: 1 Parkstone Avenue The quality rating for this care home is: The rating was made on: three star excellent service 1 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Love Date of this annual service review: 0 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Parkstone Ave Benfleet Essex SS7 1SP 01702558571 01702558571 parkstone@rchl.org.uk www.rchl.org.uk Redbridge Community Housing Limited [RCHL] Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 8 0 0 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Physical disability - Code PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 Parkstone Avenue is a single storey purpose built care home built in a residential area of Thundersley. Care and accommodation is provided in two units. Each unit has a lounge, dining area, kitchen and four bedrooms. The home has a medium sized garden area, which is accessible to wheelchair users. Each resident living at the home has a learning and/or physical disability. The home is close to local shops, parks, libraries and other facilities. A local bus route runs by the home regularly. There is some
Annual Service Review Page 2 of 6 1 0 1 1 2 0 0 8 parking to the side of the home; pathways leading from the home to the local amenities are accessible for wheelchair users. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment document, required by law, detailing what the home does well, what could be done better and what needs improving. It also focuses on how well outcomes are being met for people using the service and provides us with some numerical information about the service. Surveys were forwarded to the service, for people who use Parkstone to complete, to staff and healthcare professionals. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The service sent us their AQAA when we asked for it. It was detailed and informative and demonstrates a high level of self awareness and recognises the areas that it still needs to improve. It provides clarity as to how this is to be achieved. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service. At the last key inspection to the service on 10th November 2008, there were no requirements made, only 2 recommendations, which are seen as good practice issues. Information provided in the AQAA and in surveys confirms that the manager and staff at Parkstone put people who use the service first with a strong emphasis on equality and diversity. People who live at Parkstone have their own support plans in place which are person centred, including how and when they wish to receive their personal care from the staff team. The AQAA confirms that these are reviewed regularly and updated as needed so as to ensure that the information is up to date and accurate. In addition each person has a health summary record in place so as to ensure that individuals healthcare needs are met. The AQAA details that in the last 12 months more support plans and risk assessments have been written in picture format so that the service users, who cannot read, can relate to what has been written. Staff surveys returned to us recorded that staff are given up to date information about the needs of the people they support. People who live at the home told us that staff treat them well and they receive good care and support. The organisation told us that in the past 12 months people at Parkstone have been Annual Service Review Page 4 of 6 provided and offered more opportunities to enjoy a range of social activities both within the home and within the community. The AQAA details that activities have included trips to the theatre (both locally and in London), swimming, trampolining sessions, attendance at adult education classes, massage sessions, bowling, regular library trips, themed parties, cooking etc. Activities are planned and innovative to suit each persons needs, taking into account their aspirations, values, likes, dislikes and strengths. In addition each person has been or is booked on at least one holiday this year. People who live at the home told us that they are able to do what they want during the day, evening and at weekends. The organisation told us they have experienced difficulties with staff shortages and this resulted in them having to use staff from an external agency. However over the past few months, new staff have been recruited for both permanent and relief vacancies. The AQAA details that no agency staff have been utilised at Parkstone for the past 2 months. Despite the challenges, there is a dedicated staff team with varying skills and experience. The AQAA details that 10 members of staff have worked at Parkstone for 5 years or more and 3 of those staff members have worked at Parkstone since it opened (12 years). Staff surveys returned to us told us that people feel there is a good staff team and morale is good. The AQAA details that in the last 12 months the home has received no complaints and no safeguarding referrals and/or investigations have taken place. The AQAA details there have been 2 compliments recorded in the compliments book in the past 12 months. Both are from parents of service users and these relate to the quality of care provided and improvements made to the home environment. People who live at Parkstone told us that they know who to speak to if they are not happy. The service has an effective quality monitoring system (internal and external), which continually seeks the views of people who use the service and from those who are close to them and/or directly involved in their care. In addition it measures the success in meeting the homes/organisations aims, objectives and Statement of Purpose. The service lets us know about things that have happened since our last key inspection. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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