Latest Inspection
This is the latest available inspection report for this service, carried out on 9th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 1 Williams Street.
Annual service review
Name of Service: 1 Williams Street The quality rating for this care home is: The rating was made on: two star good service 0 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter Dawson Date of this annual service review: 0 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Williams Street Fenton Stoke on Trent Staffordshire ST4 2JG 01782746361 Telephone number: Fax number: Email address: Provider web address:
williamst@choiceshousing.co.uk Name of registered provider(s): Name of registered manager (if applicable) Choices Housing Association Limited Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 6 Physical disability (PD) 6 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service William Street is a purpose built residential bungalow standing in its own grounds, the service is operated by Choices Housing Association.
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 6 6 0 0 Manager change. Application in process. 0 4 1 1 2 0 0 8 The service is situated in Fenton, with easy access to the main towns of Hanley and Longton, and is in walking distance to local shops,a post office, public houses, take aways and newsagents. All Primary Health care facilities are close by. The service provides care for people who have learning disability needs. The fees for the service were four hundred and fourty one pounds to nine hundred pounds at the time of the last key inpsection. Fee information is included in the service users guide. The reader may wish to obtain up to date information directly from the service Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Telephone discussion with the new Manager to clarify aspects of the AQAA and check current information. What has this told us about the service? The AQAA was received by the agreed date. It was clear and gave us all the information we asked for. A new Manager has been appointed for William Street. She was transferred from another home owned by Choices (Provider) and has considerable experience in managing similar homes within the organisation. she is presently awaiting approval as the new Registered Manager at William Street. We spoke with her and were able to update our information about the service. The last key inspection of the service was on 4/11/08. No requirements were made. Four recommendations for good practice were made concerning: Practice relating to emergency admissions. Information concerning medication. Security of a sink in bathroom and regular weekly fire checks. All the recommendations have been actioned: New procedures are in place concerning emergency admissions. There is now a list with the medication records outlining the potential side-effects of all medication. The sink was fixed to the wall and there is a now a procedure for ensuring weekly testing of fire equipment. Annual Service Review Page 4 of 6 The service have not received any complaints since the last inspection and none have been received by us. A formal and pictorial complaints procedure is readily available, this is re-enforced in meetings within the home and grumble books have been introduced to action issues raised before they become problems. There are regular surveys/feedback from people using the service and their families/representatives. The home have introduced learning logs, as a means of continued listening and learning, where staff record discussions and comments from people, as a means of reviewing and improving the service for individuals. All staff receive training in Safeguarding and there have been no safeguarding referrals made since the last inspection. There has also been training for all staff in the Deprivation of Liberty Safeguards (Mental Capacity Act) with assessments carried out for all people to assess capacity. There is low staff turnover and a very comprehensive staff training programme in place. Choices have an excellent record of statutory and professional training for staff. This is available to all staff and they are encouraged to improve their learning, skills and knowledge beyond the basic statutory training level. All staff have completed NVQ training, many to NVQ3 and some to NVQ4. There are regular staff meetings and staff satisfaction surveys. People in this home tell us that they are happy living there and this has been supported by very positive comments from relatives or other Representatives. From the information in the AQAA, discussion with the new Manager and a range of other information available to us - our judgment is that the home continues to provide a good service as outlined in the last key inspection report. They continues to let us know about things that have happened since our last inspection and shown that they manage issues well. They work well with us and we are satisfied with the continued good outcomes for people using the service. What are we going to do as a result of this annual service review? We have no immediate plans to carry out a key inspection and will continue to monitor progress and outcomes for people using this service. However, we can inspect the service at any time if we have any concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
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