Care Home: 103 Steyne Road

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Annual service review Name of Service: 103 Steyne Road The quality rating for this care home is: The rating was made on: three star excellent service 1 3 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nigel Thompson Date of this annual service review: 2 6 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 103 Steyne Road Seaford East Sussex BN25 1AL 01323490508 Telephone number: Fax number: Email address: Provider web address:   steyneroad@onetel.com Name of registered provider(s): Name of registered manager (if applicable) Southdown Housing Association Ltd Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users to be accommodated is 4. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The Registered Manager has recently resigned and an appointment has just been made for their replacement. In the meantime, another experienced and appropriately qualified manager from another service within the organisation is overseeing the running of the home. 1 3 1 1 2 0 0 8 Number of places (if applicable): Under 65 Over 65 4 0 Date of last key inspection: Date of last annual service review (if applicable): Annual Service Review Page 2 of 7 Brief description of the service 103 Steyne Road is a Southdown Housing Association service providing residential care to four adults who have learning disabilities. The home is located close to the seafront and to Seaford town centre. There are public transport links within walking distance. The home is a detached property, with four single bedrooms, two lounges, a dining room, kitchen and conservatory. There is a secure garden and patio area at the back of the property. Service users are able to decorate their bedrooms to suit their individual preferences. There is a downstairs bathroom, with a bath seat available. Service users are supported to access a range of day, educational and leisure facilities from the home and in the local community. Fees are £1,200.00 to £1,500.00 per week. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment form that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and comprehensive and gave us the information we asked for. Our judgement is that the home continues to provide an excellent service for the people who live there. The manager who has been at 103 Steyne Road for the last five years was qualified to NVQ Level 4 and had also achieved the Registered Managers Award. This Manager has recently resigned and an appointment has just been made for their replacement. In the meantime, another experienced and appropriately qualified manager from another service within the organisation is overseeing the running of the home. There were no requirementrs or recommendations made following the previous inspection. The inspection report was positive and outcomes for residents were found to be excellent. The report concluded that: 103 Steyne Road is an established, well managed and well maintained service that continues to provide very good quality care and support for the people who live there. The comfortable, relaxed and welcoming environment has evolved over several years and reflects the stability and commitment within the staff team and the open and inclusive management style. Thorough policies and procedures are in place for the admission and ongoing care and support of residents. Effective communication and consultation systems enable residents to be directly involved in developing and reviewing their individual support plans as well as many decision making processes within the home. Annual Service Review Page 4 of 7 Individuality and independence evidently continue to be promoted. Residents are enabled and supported to take part in a comprehensive and personalised range of educational and leisure activities, reflecting their individual interests and preferences, both within the home and in the wider local community. Communication and consultation with residents family members remains effective and ongoing. Relatives have the opportunity to partake in individual assessment, care planning and reviewing processes. Staff receive effective induction and foundation training, regular supervision and are clearly valued and supported by the manager. Through working closely, sensitively and consistently with residents, staff have clearly developed a sound understanding of their individual care and support needs. Residents are encouraged and supported to make decisions about their day to day living, Where appropriate and practicable. They are involved and regularly consulted on many aspects of life in the home, including menu planning, colour schemes and activities. The health, safety and welfare of residents is ensured through the homes robust systems for dealing with any concerns or complaints as they arise and the procedures and guidelines that are in place to protect individuals from potential, harm, neglect and abuse. The AQAA indicated a range of areas where improvements have been made during the last year: Residents files have now all been revamped and updated, along with organisational guidelines. Individual support plans are regularly reviewed and now incorporate photographs. The number of risk assessments now in place has increased, enabling residents to have more independence, whilst acknowledging there are risks involved to be minimised. Through individual support, residents have been enabled to become more involved in preparing meals and associated daily routines. One resident now makes his own sandwiches, bakes cakes and prepares his own breakfast. Another lays the table and loads the dishwasher and the third brings dirty plates out into the kitchen. Ways of stimulating and engaging residents while they are at home are continually being explored. As a team, more effort has been put into enabling the residents to socialise together following the evening meal. Residents participated in looking at holiday brochures and were actively involved in choosing where they wanted to go on holiday this year. All residents individual Health files have been updated. Flooring in two of the residents bedrooms has been replaced. Annual Service Review Page 5 of 7 The COSHH file continues to be reviewed annually. The most recent member of staff has achieved NVQ level 3 and, as part of their induction programme, has become very aquainted with individual residents needs. Staff appraisals have been completed on time. The format of the day planners has been reviewed and improved to reflect the residents changing needs The health, safety and welfare of residents is ensured through the homes robust systems for dealing with any concerns or complaints as they arise and the procedures and guidelines that are in place to protect individuals from potential, harm, neglect and abuse. Complaints are well managed and residents, staff and visitors have confidence that they are listened to. Policies and procedures are in place to protect residents from financial abuse and all financial transactions are recorded. Robust policies and procedures are in place relating to staff recruitment, annual leave and sickness absence Staff are clearly valued and well supported. Ongoing training is provided to ensure that all staff have the necessary skills and competencies to effectively meet the assessed needs of the residents. There is evidence from the AQAA that the service continues to meet the residents ongoing support needs and the management and dedicated staff team remain committed to providing good quality care and maintaining positive outcomes for the people who live at 103 Steyne Road. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 12 November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. 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