Care Home: 12 Orchard Mews

Similar services:

• The Vicarage
• 7 Hyde Road
• 5 Seafield Road
• Trevaylor Manor
• Stallcombe House
• Stepping Stones
• Cornerstones
• Bethesda

What the care home does well There were no requirements at the last key in 2007. The three people completed surveys that told us that they are satisfied with the service that they receive. The home is very person centred and the three people who live there direct their own support. There are excellent person centred care plans in place. They said they are involved in the development and review of their plans. Complaints are managed well and people told us that their views are listen to and any concerns are taken seriously. People told us that their independence is encouraged in all aspects of their lives. The two people spoken with told us they are happy with the support provided and that it is flexible and suits them. The three people who share the house all have their own work placements, jobs or attend college. They are supported to access leisure opportunities if they choose to. People are supported by staff to plan, shop for and cook healthy meals. People manage their own finances and elements of the weekly budget at the home. The manager completed the AQAA to a high standard. It included details of how the service consults and involves people who live the home and identified areas for improvement. Staff surveys received told us that staff are well supported, trained and there are enough staff on duty. What the care home could do better: There is not anything that the service could do better. Random inspection report Care homes for adults (18-65 years) Name: Address: 12 Orchard Mews Gillingham Dorset SP8 4PE three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jo Johnson Date: 1 9 0 5 2 0 1 0 Information about the care home Name of care home: Address: 12 Orchard Mews Gillingham Dorset SP8 4PE 01747826338 Telephone number: Fax number: Email address: Provider web address: mulberry.court@scope.org.uk www.scope.org.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Susan Janet Brown Type of registration: Number of places registered: Conditions of registration: Category(ies) : SCOPE care home 3 Number of places (if applicable): Under 65 Over 65 0 physical disability Conditions of registration: 3 The maximum number of service users who can be accomodated is 3 The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Physical Disability (Code PD) Date of last inspection Brief description of the care home Orchard Mews provides the opportunity for semi-independent living to three adults who have some degree of physical disability. One or more of the service users accommodated may also have a learning disability, this is usually of a mild to moderate degree. The house is a detached property in a residential area and the service users live communally sharing all aspects of running the household. The service is operated by SCOPE, a not-for-profit organisation providing services to people Care Homes for Adults (18-65 years) Page 2 of 9 Brief description of the care home who have physical disabilities. Management and staffing of the home is undertaken from Mulberry Court, which is the administrative centre for the group of related services in Gillingham operated by SCOPE. The aims and philosophy of the service seek to promote the independence of service users by providing the degree of support necessary to achieve their chosen daily lifestyles, and also by providing opportunities for service users to develop skills that will support independence. Service users do not wish to have copies of Commission for Social Care Inspection reports in the home but are aware these can be accessed via Mulberry Court. Fees for the service, as of July 2007 range between GBP25,237 and GBP37,911 per annum. Variable additional charges are payable for holidays, hairdressing, toiletries, activities, trips, magazinespapers and public transport. Response to the Office of Fair Trading Report can be accessed via the following link www.oft.gov.uk. Care Homes for Adults (18-65 years) Page 3 of 9 What we found: We arranged the visit with the three people who live at the home. The property is owned by a housing association and they are tenants. The three individuals receive a domiciliary care type service which is co-ordinated by the management team at another near by care home, Mulberry Court. None of the people at the home require support with personal care. Two of the people were in on the evening of the inspection and the other was at work. We looked at one persons care plan and daily records whilst at Mulberry Court. The care plan seen was person centred and produced in a format that was accessible to the individual. One person told us that they are supported by staff to attend hospital appointments and that if they feel unwell they tell staff at Mulberry Court who arrange GP visits. The other person spoken with told us that they arrange all of their own medical appointments if needed. They both told us that they have good access to healthcare through the local GP practice. The two people spoken with told us that they do not have any medication nor do they need any support with medication. One person showed us around the house and two of the people showed us their bedrooms. The bedrooms reflected their personal tastes. One person included in their survey and told us during the visit that there bedroom is too small and as they choose to spend time in there if can be difficult when they have visitors. This individual told us that they are planning to move on to their own property and is being supported by the organisation and their care manager to do this. People told us that they share the household chores and take it in turns to cook the evening meal. They also share the weekly food shop. People told us that they report any faults to Mulberry Court who report them to the housing association. They currently send the utility bills to Mulberry Court for payment. There is a consultation exercise being undertaken to re look at how the service operates and is registered with us. The options being considered are that the home de registers and re- registers as a domiciliary care agency. This is more in the line with how the care is currently provided to people who live at the home and would continue to promote the person centred and self directed care model that the people benefit from. Both people spoken with were very clear and confident how to raise concerns or make a complaint. One person told us that they had been given information from the management team at Mulberry Court on recognising abuse and how to report any allegations. The individual was confident on how and to whom they could report any allegations. This is good practice. We looked at four staff files at Mulberry Court, as they provide the domiciliary style Care Homes for Adults (18-65 years) Page 4 of 9 support to the home. All of the staff have been safely recruited with at least 2 references and CRB and ISA checks. We spoke with two staff who told us that they completed an induction programme and they get they training they need to be able to meet peoples need. They told us that they have regular supervision sessions with their line manager and regular staff meetings. People who live at the home and staff spoke positively of the style of the management team and said that they listen to them. What the care home does well: What they could do better: There is not anything that the service could do better. Care Homes for Adults (18-65 years) Page 5 of 9 If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!