Care Home: 7 Hyde Road

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What the care home does well There were no requirements at the last key in 2007. The two people completed surveys that told us that they are satisfied with the service that they receive. The home is very person centred and the two people who live there direct their care and support. There are excellent person centred care plans in place. They said they are involved in the development and review of their plans. Complaints are managed well and people told us that their views are listen to and any concerns are taken seriously. People told us that their independence is encouraged in all aspects of their lives. The two people told us they are happy with the support provided and that it is flexible and suits them. One of the people works two days a week at the local garden centre. The manager completed the AQAA to a high standard. It included details of how the service consults and involves people who live the home and identified areas for improvement. Staff surveys received told us that staff are well supported, trained and there are enough staff on duty. What the care home could do better: There is not anything that the service could do better. Random inspection report Care homes for adults (18-65 years) Name: Address: 7 Hyde Road Gillingham Dorset SP8 4BX three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jo Johnson Date: 1 9 0 5 2 0 1 0 Information about the care home Name of care home: Address: 7 Hyde Road Gillingham Dorset SP8 4BX 01747825104 Telephone number: Fax number: Email address: Provider web address: mulberry.court@scope.org.uk www.scope.org.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Susan Janet Brown Type of registration: Number of places registered: Conditions of registration: Category(ies) : SCOPE care home 2 Number of places (if applicable): Under 65 Over 65 0 physical disability Conditions of registration: 2 The maximum number of service users who can be accommodated is 2 The registered person may provide the following category of service only: Care Home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Physical Disability (Code PD) Date of last inspection Brief description of the care home 7 Hyde Road is the home of two service users who have been married for a number of years. Their home is a 2 bedroom bungalow in a residential part of Gillingham, approximately 1 mile from the centre of the town. The service users live independently for the most part, receiving around 40 hours staff support during the week, plus periodic visits to monitor their health and welfare. The bungalow is owned by a local housing association, and the service is operated by SCOPE, a not-for-profit Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home organisation providing services to people who have physical disabilities. Management and staffing of the home is undertaken from Mulberry Court, which is the administrative centre for the group of related services operated by SCOPE in Gillingham. Service users have copies of Commission for Social Care Inspection reports in their home. Fees for the service, as of July 2007 range between GBP25,237 and GBP37,911 per annum. Variable additional charges are payable for holidays, hairdressing, toiletries, activities, trips, magazinespapers and public transport. The Office of Fair Trading fees and fair terms of contracts can be accessed via the following web link www.oft.gov.uk. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: We arranged the visit with the two people who live at the home. The property is owned by a housing association and they are tenants. The couple receive a domiciliary care type service which is co-ordinated by the management team at another near by care home, Mulberry Court. One of the people chooses not to have their care records and plans at their home and these are kept at Mulberry Court. We viewed those care records and a sample of staff records at Mulberry Court. The care plan seen was person centred and produced in a format that was accessible to the individual. One of the people at the home told us that they read what the staff record in their records. They also keep separate records of their and their partners blood sugars and do their own monthly analysis. Both people told us that they manage most elements of their medication and staff just check that they have taken it as prescribed. At the time of the inspection one of the people was having eye drops applied by staff four times a day. They showed me the records of the administration of these drops and the staff monitoring of their other medication. All of these records had been completed correctly. Both people told us that they are supported by staff to attend hospital appointments if they want them to but that they manage their own GP visits. They told us that they have good access to healthcare through the local GP practice. One of the people told us that staff try to encourage them to follow a healthy diet. The two people manage all elements of their personal budgets, finances and shopping. Both people showed us around their bungalow, it reflected their personal tastes. They told us that they report any faults to Mulberry Court who report them to the housing association. There is a consultation exercise being undertaken to re look at how the service operates and is registered with us. The options being considered are that the home de registers and re- registers as a domiciliary care agency. This is more in the line with how the care is currently provided to people who live at the home and would continue to promote the person centred and self directed care model that the people benefit from. We looked at four staff files at Mulberry Court, as they provide the domiciliary style support to the home. All of the staff have been safely recruited with at least 2 references and CRB and ISA checks. We spoke with two staff who told us that they completed an induction programme and they get they training they need to be able to meet peoples need. They told us that they Care Homes for Adults (18-65 years) Page 4 of 8 have regular supervision sessions with their line manager and regular staff meetings. People who live at the home and staff spoke positively of the style of the management team and that they listen to them. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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