Latest Inspection
This is the latest available inspection report for this service, carried out on 18th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 134 Blurton Road.
Annual service review
Name of Service: 134 Blurton Road The quality rating for this care home is: The rating was made on: two star good service 1 1 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Jones Date of this annual service review: 1 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 134 Blurton Road Blurton Stoke-on-Trent Staffordshire ST3 2DG 01782775050 01782313508 highcross.house@craegmoor.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Strathmore Care Services Ltd Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 3 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 134 Blurton Road is a semi-detached property in a residential area of Blurton, Stoke -on -Trent. The home is managed by Craegmoor Healthcare Services. The property is an ordinary house, which is in keeping with other properties in the immediate area. The service provides accommodation for up to three people who have a degree of learning disability and are striving to live an independent life style. All three have part time employment and/or attend the local college. They are supported by the staff from Highcross, a larger residential care home just across the road. The accommodation
Annual Service Review Page 2 of 6 1 1 0 3 2 0 0 9 consists of one ground floor and two first floor bedrooms, a bathroom, lounge and kitchen diner. Prospective users of the service and their supporters should contact the provider for the fees and charges for this service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service.. What has this told us about the service? We received the AQAA when we asked for it, it contained detailed information about the service, what it does well and how it intends to improve. We have been told that the service does well in the following areas, Provides a consistently good standard of care, support and enablement. Respects the uniqueness of our resident group. Provides opportunities for new experiences. Promotes independence. Enables people to decide on and reach their goals and potential. Encourages/enables people to express themselves and their opinions. The service has told us it has improved by, Improved person centred care planning (PCCP) documentation. Reviewed/revised the Health Action Plans (HAP). But has also said it can make further improvements to the service by, Listening more closely to the views of the people who use the service. Continue to provide more accessible policies and procedures. Continue to strive to provide a high quality, good value service that benefits people. Two people using the service completed and returned surveys, they didnt make any additional comments about the quality of service they receive. But they did confirm that they had received enough information about the service before they moved in, that they are involved with decisions, and that staff treat them well. Relatives told us, Its a very well run home, I think the service is fine at the moment. I think the service has always been top class. I am highly satisfied and think they look Annual Service Review Page 4 of 6 after my relative brilliantly. Staff have told us in surveys that, People using the service have plenty of support for activities, colleges, work placements and are very motivated. We could do better by giving more choices on their opinions every day and what THEY, would like. Supports people well, affords a safe environment in which they live, encourages them to be active and positive in every thing they do. Keeps people active with activities and work placements. Creates a secure active and friendly environment for people. Some staff have raised concerns about the future of the service and how people using it will be supported. We have also received comments about how the service can improve. The organisation could respond more efficiently when maintenance problems arise. People support each other and work well as a team. there is always room for improvement to achieve things around the home. I am very concerned about the proposals for the transition of people into supported living. That it must be done with their needs as a top priority and the area in which they are moved to is of a good standard and is safe. We have been told there will be a lot of changes to the service within the next year. I feel that this information is not clear and also people using the service and relatives have not been fully informed. I feel that staff are feeling in limbo and morale is low. Craegmoor and management have not dealt with this very well. We have not received any complaints about this service. People using the service have not raised any concerns in surveys and have said that they know who to go to if they have any concerns and how to make a complaint. What are we going to do as a result of this annual service review? We havent changed our judgement about this service as a result of this Annual Service Review. We will continue with our planned inspection programme and carry out an unannounced key inspection when it is scheduled to be completed. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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