Latest Inspection
This is the latest available inspection report for this service, carried out on 24th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 137 Bills Lane.
Annual service review
Name of Service: 137 Bills Lane The quality rating for this care home is: The rating was made on: two star good service 2 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Preston Date of this annual service review: 2 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 137 Bills Lane Shirley Solihull West Midlands B90 2PQ Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Solihull Care Trust Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users who can be accommodated is: 4. The registered person may provide the following categories of service only: Care Home only - Code PC The service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: - Learning Disabilities - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 137 Bills Lane provides care and accommodation to up to four people with a learning disability. The home is situated close to Shirley town centre where there are a range of shops, places of worship, pubs and public transport links. There are three first and one ground floor bedroom; the ground floor bedroom has en suite facilities. Shared space consists of two lounges, a kitchen with dining area, separate laundry and large rear garden. There is no passenger lift at the home. Fees are variable and reflect peoples None. 2 2 0 1 2 0 0 9 Annual Service Review Page 2 of 6 individual needs. The home can be contacted on 0121 744 9255 to provide further information. The homes fax number is the same as the telephone number. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who live in the home. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous key inspection report from January 2009 and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The manager sent us the Annual Quality Assurance Assessment (AQAA) when we asked for it. The AQAA was completed to a good standard and included all of the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make for the benefit of the people who live at Bills Lane. We were told that each person has a care plan which describes the care and support that they need within their day to day lives. People who live at the home have complex communication needs and effort has been made to make sure that information is presented in a variety of formats to enable people to understand it. For example, staff have had total communication training to assist them to respond to non verbal communication so that individuals needs are understood and met. The home plan to improve the way that information is shared with people by updating the service user guide to incorporate pictures and symbols so that the content is more accessible to those who do not read. The AQAA stated that people are involved in the running of the home in several ways, such as planning menus and activities. Each person has a Me and My Life book which contain photographs and mementoes of individuals achievements and assists staff to help people plan for future experiences and remember those they have attained. We were told that the home has received no complaints in the last twelve months and that there is a complaints procedure in place which is made available to people who live at Bills Lane and to their families. Annual Service Review Page 4 of 6 The home has policies and procedures in place to enable staff to appropriately respond to any suspicion of abuse. There have been no safeguarding concerns in the last twelve months raised about the home or people who live there. The service has also told us that all staff receive safeguarding training. The previous inspection found that the service ensures that all required employment checks are returned before new staff start working at the home so that people are protected from having unsuitable staff working with them. There are systems in place to review the quality of care and service provided within the home. Regular audits of financial records, health and safety procedures and medicines take place to reduce the risk of potential harm to people who live at Bills Lane. We were told that a representative of the registered provider visits the home each month to report on the quality of care and service as part of Solihull Care Trusts quality assurance programme. No medicines errors have been reported to the commission within the last twelve months, which indicates that medication is being well managed. The AQAA stated that more than half of the staff team employed have completed National Vocational Training at Level 2 and that there are plans to introduce in house sessions to assist the staff team to develop their skills and knowledge in social care. This should contribute toward the deployment of a well trained and competent team of staff for the benefit of people living in the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21st January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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