Latest Inspection
This is the latest available inspection report for this service, carried out on 27th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 17 Shakespeare Road.
Annual service review
Name of Service: 17 Shakespeare Road The quality rating for this care home is: The rating was made on: two star good service 2 3 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Beth Tye Date of this annual service review: 1 0 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 17 Shakespeare Road Worthing West Sussex BN11 4AR 07903234457 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Sutton Court Associates Ltd Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users to be accommodated is 6. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 17 Shakespeare Road is a care home registered for up to six service users in the category LD (Learning Disabilities 18-65 years). The establishment is a converted premises situated close to Worthing town centre. Public transport services are easily accessible. Accommodation is provided over two floors and all rooms are single occupancy with en-suite facilities. The service is privately owned and the registered provider is Sutton Court Nursing
Annual Service Review Page 2 of 6 2 3 0 9 2 0 0 8 Associates. Mr N Ramdin is the Responsible Individual on behalf of the organisation. Mr P Sullivan is the Registered Manager in charge of the day to day running of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? They sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that they are still providing a good service and that they know what further improvements they need to make. The AQAA stated service users are consulted in all aspects of their care, their daily activities and preferences. They are included in discussions regarding their care plans, and their individual characteristics are taken into account in all planning. Residents meetings take place weekly to discuss outings, meals for the coming week, and daily contact with key workers and management reinforces this. Records are kept of interactions with clients and key workers are encouraged to seek input from service users and to respond in a proactive way. The AQAA also indicated service users are subject to a full assessment carried out by staff competent to do so. Proper procedure is followed, including visits to existing placements, supported visits and overnight stays before a final decision is reached. In the AQAA the home stated that service users are encouraged to make appropriate choices when planning daily activities. Personal preferences respected and reflected in choice of social activity Service users have been encouraged to pursue personal interests such as train spotting, autograph hunting, visits to places of special interest. Service users have been involved in updating and reviewing their clothing. Annual Service Review Page 4 of 6 All service users encouraged to take an active interest in the running of the home in order to develop a sense of ownership. One service user has requested and been supported to visit New York Another has been to Paris by Eurostar One service user is supported regularly to visit his family in Denmark The AQAA stated that staff are well trained and supervised to develop supportive relationships with all service users Staff involved in decision making process via daily supervision and handover meetings Staff encouraged to take responsibility via acting up and delegation A well established key working system is in place. There was reference in the AQAA to improvements that had been made to the service since the last inspection. These included We have carried out a robust quality assurance assessment and have sought both written and verbal feedback from parents and family members We have ensured that all families are familiar with the statement of purpose and in reciept of a copy of the complaints procedure Lloyds pharmacy medication staff training introduced Clinical supervision more regular and frequent Weekly residents meetings Recently reviewed complaints procedure, updated statement of purpose and service users guide. The service continues to work well with us and let us know about things that have happened since our last key inspection. They have shown that they manage issues well. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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