Latest Inspection
This is the latest available inspection report for this service, carried out on 29th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 222 Bills Lane.
Annual service review
Name of Service: 222 Bills Lane The quality rating for this care home is: The rating was made on: two star good service 2 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Preston Date of this annual service review: 2 9 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 222 Bills Lane Shirley Solihull West Midlands B90 2PP 01217442624 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Solihull Care Trust Number of places (if applicable): Under 65 Over 65 0 4 The maximum number of service users to be accommodated is 4. The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 4 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 222 Bills Lane provides care, support and accommodation to up to four people with a learning disability. Each person has their own bedroom. There are two bedrooms on the ground floor and two on the first floor of the home. Shared space consists of a lounge and dining room, kitchen and bathrooms. There are adapted bathing facilities in the ground floor bathroom which meet the needs of the people who live there. The home has a spacious rear garden and car parking spaces at the front of the premises. None. 2 2 0 1 2 0 0 9 Annual Service Review Page 2 of 6 Fees vary according to peoples individual needs. The home can be contacted to provide further details. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included The annual quality assurance assessment (AQAA) that was sent to us by the manager of the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous key inspection report from January 2009 and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The manager sent us the annual quality assurance assessment (AQAA) when we asked for it. The AQAA was completed to a good standard and included all of the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make for the benefit of the people who live at 222 Bills Lane. We were told that each person has a care plan that reflects their individual needs so that staff can provide them with appropriate care and support within their day to day lives. There are systems in place, such as regular contact with health care professionals and medicines reviews, to ensure that people are supported to maintain good health and access services that meet their needs. The AQAA stated that improvements to staff training sessions are planned so that the team receive training about meeting the needs of older people, which is reflective of the needs of people currently living at the home. People told us at our last visit that there are many opportunities for them to make choices and decisions about their lifestyles. The AQAA described some of the ways that people receive support to do so, such as the provision of picture menus and diaries. The service continues to demonstrate that people are actively included in planning meals, activities and are involved in the running of their home. The home has policies and procedures in place to enable staff to appropriately respond to any suspicion of abuse. There have been no safeguarding concerns in the last twelve months raised about the home or people who live there. The service has also told us that all staff receive safeguarding training. Annual Service Review Page 4 of 6 The home has a complaints procedure, which we were told is made available to people and to their relatives. At the time of writing this report one complaint was being investigated by the manager. There have been no others in the last twelve months. The previous inspection found that the service ensures that all required employment checks are returned before new staff start working at the home. The AQAA stated that more than half of the staff team employed have completed National Vocational Training at Level 2 and that there are plans to introduce in house sessions to assist the staff team to develop their skills and knowledge in social care. This should contribute toward the deployment of a well trained and competent team of staff for the benefit of people living in the home. The AQAA stated that there are systems in place to regularly review the quality of care and service provided in the home. We were told that health and safety audits are completed and that risk assessments are implemented to reduce hazards that may place people at risk of harm. A representative from Solihull Care Trust visits the home each month to report on the quality of service provided. This should ensure that any shortfalls in service delivery are identified and resolved. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21st January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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