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Care Home: 24 Northcroft Road

  • 24 Northcroft Road Ewell Surrey KT19 9TA
  • Tel: 02083942119
  • Fax: 01999999999
  • Planned feature Advertise here!

24,Northcroft Road is a Care Home providing accommodation to 4 people. The semi-detached house is situated in a residential area near local amenities. People have their own bedrooms on the first floor. There are two lounge areas on the ground floor one of which has a dining area with comfortable furnishings. The kitchen is also situated on the ground floor with free access to people. The area to the front of the home has an attractive paved area for visitors or the homes vehicle. The range of fees are £750-£1,200 per week.

  • Latitude: 51.354999542236
    Longitude: -0.26399999856949
  • Manager: Mr A H Akbarally
  • Price p/w: ~
  • UK
  • Total Capacity: 4
  • Type: Care home only
  • Provider: Mrs D Akbarally,Mr A H Akbarally
  • Ownership: Private
  • Care Home ID: 11364
Residents Needs:
Learning disability

Latest Inspection

This is the latest available inspection report for this service, carried out on 21st May 2008. CSCI found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for 24 Northcroft Road.

What the care home does well The home provides a relaxed friendly and homely atmosphere. The managers were seen to be respectful, caring and attentive to the needs of people living in the service throughout this visit. A number of positive comments were received from people who live in the home including, " It is a very nice home, I am happy and I have friends""; " We are like a family"; "the home is peaceful and quiet"; " I am very happy with this home, I want to stay here". People living in the service attend a wide range of meaningful educational, recreational and social activities, which meets their preferences. During this visit three people told us that had been to see a show at the local theatre. One person said, "I like going shopping and having meals out". Another person wished to become more independent in using local transport, which is being supported. People are supported to make choices and decisions about their daily lives. The home holds regular meetings where people can air their views and make suggestions. People are very involved in the day-to-day running of the home. During this visit one person was assisted to cook the midday meal. People are involved with food shopping and menu planning and people spoken with said that they enjoy their meals. One person said, "I enjoy fish and chips on Fridays". The home has an equal opportunities policy and cultural and religious beliefs are respected. Two people attend places of worship of their choice and another person of Asian origin attends a project where they are able to meet other people with their own cultural background. What has improved since the last inspection? The service has ensured that enhanced criminal record Bureau checks are conducted prior to any new member of staff commencing employment in the home What the care home could do better: Two good practice recommendations were made. CARE HOME ADULTS 18-65 Northcroft Road (24) 24 Northcroft Road Ewell Surrey KT19 9TA Lead Inspector Lisa Johnson Unannounced Inspection 21st May 2008 09:40 Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Northcroft Road (24) Address 24 Northcroft Road Ewell Surrey KT19 9TA 020 8394 2119 01999 999999 northcroftrd@hotmail.co.uk Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Mr A H Akbarally Mrs D Akbarally Mr A H Akbarally Mrs D Akbarally Care Home 4 Category(ies) of Learning disability (4) registration, with number of places Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The age/age range of the persons to be accommodated will be 30 - 65 YEARS 2nd November 2006 Date of last inspection Brief Description of the Service: 24,Northcroft Road is a Care Home providing accommodation to 4 people. The semi-detached house is situated in a residential area near local amenities. People have their own bedrooms on the first floor. There are two lounge areas on the ground floor one of which has a dining area with comfortable furnishings. The kitchen is also situated on the ground floor with free access to people. The area to the front of the home has an attractive paved area for visitors or the homes vehicle. The range of fees are £750-£1,200 per week. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 3 star. This means the people who use this service experience excellent quality outcomes. This site visit was part of a key inspection. The site visit was unannounced and took place over seven hours commencing at 09.40 am and finishing at 4.50 p.m. Mrs. L Johnson Regulation Inspector carried out this visit. Mr and Mrs. Akbarally who are the registered proprietor and manager represented the home. Information was provided to us by the service prior to this visit in the Annual Quality Assurance Assessment. (AQAA). This is a self-assessment that focuses on how well outcomes are being met for people using the service. Reference is made to this assessment throughout this report. We also received four surveys from people who live in the home. A full tour of the premises took place. Care plans, risk assessments, medication administration records, staff personnel files, training records and policies and procedures were seen during this visit. During this visit we were able to speak to four people who live in the service. The inspector would like to thank the people and managers for their time, assistance and hospitality during this visit. What the service does well: The home provides a relaxed friendly and homely atmosphere. The managers were seen to be respectful, caring and attentive to the needs of people living in the service throughout this visit. A number of positive comments were received from people who live in the home including, “ It is a very nice home, I am happy and I have friends””; “ We are like a family”; “the home is peaceful and quiet”; “ I am very happy with this home, I want to stay here”. People living in the service attend a wide range of meaningful educational, recreational and social activities, which meets their preferences. During this visit three people told us that had been to see a show at the local theatre. One person said, “I like going shopping and having meals out”. Another person wished to become more independent in using local transport, which is being supported. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 6 People are supported to make choices and decisions about their daily lives. The home holds regular meetings where people can air their views and make suggestions. People are very involved in the day-to-day running of the home. During this visit one person was assisted to cook the midday meal. People are involved with food shopping and menu planning and people spoken with said that they enjoy their meals. One person said, “I enjoy fish and chips on Fridays”. The home has an equal opportunities policy and cultural and religious beliefs are respected. Two people attend places of worship of their choice and another person of Asian origin attends a project where they are able to meet other people with their own cultural background. What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1&2 People using the service experience good outcomes in this area This judgement has been made using available evidence including a visit to this service. Prospective people considering using this service are provided with information they need to make an informed choice about its suitability. The needs of prospective people are assessed prior to admission to the service. EVIDENCE: The home has a statement of purpose and service user guide in place, which also includes a copy of the Commissions inspection report. One person showed us a copy of the service user guide, which had been provided to them. Since the previous visit two people have been moved in to the home. The manager had actively sought information from care managers, health care professionals and previous placements. People were provided with the opportunity to visit the home, have overnight, weekend stays and longer stays are also accommodated. Two people spoken with said that their care managers and advocates had supported them through this process. It was recommended that the home develop their own pre- admission format. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 9 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 6, 7 & 9 People using the service experience good outcomes in this area this judgement has been made using available evidence including a visit to this service. People are provided with a care plan, which records their individual needs and goals and they are supported to make decisions about their lives. People using the service are supported to take risks as part of an independent lifestyle. EVIDENCE: During this visit three care plans were sampled. These are drawn up in consultation with each person, who had signed their care plans to confirm their agreement. Annual multi disciplinary reviews are conducted as well as six monthly reviews. Care plans identified people’s daily skills such as bathing, ironing, cleaning and using public transport. One person spoken with confirmed that they were aware of their care plan, which is discussed with them, and that they were being supported to use public transport. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 10 The home holds regular consultation meetings and encourages people to raise their views and make choices about their daily lives. One person told us that she had expressed a wish to go abroad on holiday by plane and that this would be a new experience for them and had been supported by the manager to visit the passport office and a holiday is being planned. One person had requested changes to their day service activities, which have been responded to. A person spoken with told us that that the manager supported them to attend meetings to discuss their concerns about changes to their day activities. Peoples cultural and diversity is promoted and they are supported to attend religious places of worship of their choice. One person said, “I go to church on Sunday”. Another person who is of Asian origin has started attending “Surae project” where they are able to meet people with their own cultural background and undertakes activities such as Asian cooking, meditation and cultural and religious discussions. Risk plans had been developed which are regularly reviewed and were up to date including bathing, using transport and for one person who has epilepsy. These are also discussed with people Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 11 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 15, 16 & 17 People using the service experience excellent outcomes in this area. This judgement has been made using available evidence including a visit to this service. The home supports people to follow personal interests and actives that are appropriate to their age and culture. People are able to maintain links with their families, friends and representatives. People are supported to take part in the local community and their rights and responsibilities are respected. The home is able to demonstrate that people have healthy, well-presented meals. EVIDENCE: The home demonstrates that people are supported to attend a wide range of meaningful educational, recreational and social activities providing them with opportunities to develop skills and new experiences. During this visit two people had attended day services. Three people told us that they had attended a show the previous evening at the theatre in Epsom, which they enjoyed. There are opportunities to visit the cinema, eat out at Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 12 restaurants and visits to the pub. The home is involved with a charity organisation where people are able to take part in various outings and social events. People are supported to go on holidays and during this visit one person showed us their souvenirs they had purchased from Tunisia, Spain and Majorca. The home has promoted the choice of one person who had expressed a wish to go tramolining, which has been arranged. People are supported to access local facilities including visiting library, shopping and hairdresser. One person spoken with was very happy about her new hairstyle that she had recently acquired and also said, “ I went to Kingston shopping”. People are supported to maintain links with their family and friends. One person had been on holiday with their family to India. Family members are can visit any time they wish. Another person is supported by the home to visit their family so that contact can be maintained. Telephones are available in the home for people to access. Information supplied in the AQAA states that that people have the right to entertain visitors of their choice in the home and one person spoken with said that they have a boyfriend who has visited the home for meals. People living in the service are in involved in household tasks such as food shopping and meal preparation. This was demonstrated when one person was assisted to prepare the lunchtime meal. Another person said, “I like peeling the carrots”. People are supported to undertake cleaning tasks and washing up. People are involved in the menu planning. The menu viewed was varied and well balanced. Healthy eating is promoted and the home accommodates vegetarian and cultural preferences. During this visit one person was assisted in preparing an Indian meal, which was very well presented and was accompanied by fresh salad. All People spoken with said that they enjoyed their meals and that they were able to have meals of their preference. One person said, “ I like the fish and chips that we have on Friday”. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 13 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 8, 19 & 20 People using the service experience good outcomes in this area. This judgement has been made using available evidence including a visit to this service. The home is able to demonstrate that people living in the service receive personal support in the way they prefer. People’s physical and health needs are met and they are protected by robust medication administration procedures. EVIDENCE: The manager demonstrated that she had a good knowledge of people’s needs and support. Care plans sampled recorded where support is required with personal care. One person spoken with said it was their preference to have a bath every night, which is respected. Two people spoken with said that they are able to have a lie in if they so wish and that staff knock on their door respecting their privacy. The manager is advised to further develop the current care plans for everybody to include more detail about peoples preferences likes and dislikes which would provide further information to any new staff. The home has developed a health care checklist for each person, which indicates when health appointments need to be made. This includes general practitioner consultations, dentist, and optician, chiropody and health screen Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 14 checks. One persons care plan identified that they have diabetes and information recorded demonstrated that six monthly appointments take place with the diabetic clinic and weight-monitoring records are maintained. The home has a detailed medication administration procedure in place. The home has a Monitored Dosage system (MDS). Medication administration records sampled had been signed to confirm that all medication administered has been given. Records were maintained of all quantities of medication received and disposed of. The local pharmacist carries out audits and medication cards contained a photo of each person, although it was recommended that a list be maintained of all staff with their signatures that are trained authorized to administer medication. We were informed that the pharmacist attends the home to carry out training updates. The managers of the only administer any prescribed “As required medication”. The homes medication is currently stored in a non- mental cabinet and a risk assessment was conducted. The home does not currently hold any controlled drugs, however there has been a change in the law and so should the care home have any controlled medication in the future they will need to ensure these are stored in a controlled drug cupboard. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 15 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 22 & 23 People using the service experience good outcomes in this area. This judgement has been made using available evidence including a visit to this service. The service is able to demonstrate that the views of people are listened to and acted upon and safeguards people from abuse and takes action to follow up any allegations. EVIDENCE: There is a complaints procedure in place which is accessible to people and formulated in large print. Since the previous visit no complaints have been received by the home and none have been bought to the attention of the Commission. Four people surveyed said that they feel that they are treated well and they know who to speak to if they were unhappy or needed to make a complaint. One-person said that they would see the manager or proprietor. The home has a procedure in place regarding safekeeping of people’s funds and accurate records including receipts of expenditure are maintained. Inventories are also maintained of people’s personal items. Staff training records sampled confirmed that they have received training in safeguarding vulnerable adults from abuse and the manager has attended the local authority safeguarding vulnerable adults training. The home has a copy of the local authority multi- agency safeguarding adults’s procedure and whistle blowing policy. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 16 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 24, 25, 26 & 30 People using the service experience good outcomes in this area. This judgement has been made using available evidence including a visit to this service. People stay in a safe and well-maintained environment that is homely, clean, comfortable, pleasant and hygienic. EVIDENCE: During this visit the service was observed well maintained and provides a homely feel. The manager has identified future, planned improvements including replacement of the kitchen worktops, tiles and replacement of windows and doors in the kitchen. There is a comfortable sitting room, dining area, a separate television lounge and an open plan kitchen. A risk assessment has been completed in respect of the uncovered radiators throughout the home. A large accessible garden is available to the rear of the house and we were told that some people have been involved with growing some vegetables. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 17 People were very pleased to show us their bedrooms, which were comfortably furnished, decorated and individually personalised. People are provided with the opportunity to choose their preferred colour schemes. There are two bathrooms with toilets and a shower is available in one bathroom. The home was cleaned to a good standard and was hygienic. A recent visit to the home has taken place by the environmental health office where no requirements were made. Separate laundry facilities were available. There is an infection control procedure in place and three members of staff files sampled indicated that they had received infection control training. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 18 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 32, 34, 35, & 36 People using the service experience good outcomes in this area. This judgement has been made using available evidence including a visit to this service. People using the service are provided with appropriate support as there is enough staff on duty at all times. People are supported by staff that have the appropriate qualifications and skills and they are protected by the homes recruitment procedures. EVIDENCE: The home employs six members staff that work on a part time basis. A number of these staff also work in a local National Health Service Trust. At the time of this visit the manager and proprietor were on duty and two people were present. The manager and proprietor are available in the home on a daily basis and provide staff support and supervision. The duty rota was sampled and it is arranged to meet the needs of people. Information supplied in the AQAA stated that two members of staff hold National Vocational Qualifications (level 2) and another person is completing the programme. New staff had completed induction. The manager was aware of the skills for care core induction standards but was advised to be aware of the new changes. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 19 Since the previous visit the home has conducted fire safety training, first aid, health and safety and moving and handling training. Some training is carried out using videos as well as external training. Some staff have completed training through their other employer and certificates were available to confirm this. Three members of staff training records were sampled that demonstrated that they had received mandatory training. Staff have also recently received training on epilepsy. The home has an equal opportunities policy in place. Personnel files were sampled for three members of staff, which contained application forms. Two written references were available and enhanced Criminal Record Bureau checks (CRB) had been conducted. This information is obtained prior to any person commencing employment. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 20 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 37, 39 & 42 People using the service experience excellent outcomes in this area. This judgement has been made using available evidence including a visit to this service An experienced registered manager manages the home, which is run in peoples best interests .The environment is safe for people because health and safety practices are carried out. EVIDENCE: The registered proprietor is a qualified learning disability nurse and the manager has obtained the Registered Managers Award. Both the owner and manager are present in the home on a day-to-day basis. Since the previous visit the manager has obtained recertification in first aid and health and safety training and attended training on the mental health capacity act. There was an open and inclusive atmosphere throughout this visit. Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 21 People living in the home spoke positively about the care and support they receive including, “ I am so happy with this home I want to stay here”; “” It is a very nice home;” I am very happy and I have friends” and “we are all like a family”. One person was particularly complimentary about the support they receive from the proprietor and manager. People using the service are supported to participate in home meetings, which are documented. The manager has demonstrated that they consider the views of people living in the home. Since the previous visit the home has provided feedback surveys to people using the service their relatives and care managers to gain their views on the care provided. A number of positive comments were recorded. Health and safety procedures are in place. Records sampled during this visit confirmed that the home conducts regular fire alarm checks and fire drills and that the evacuation procedures are bought to the attention of people living their. Written records were maintained for water temperature monitoring and health and safety checks are conducted. All maintenance and servicing of equipment is up to date Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 22 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 3 2 3 3 X 4 X 5 X INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 3 25 3 26 X 27 X 28 X 29 X 30 3 STAFFING Standard No Score 31 X 32 3 33 3 34 3 35 3 36 3 CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 4 X 3 X LIFESTYLES Standard No Score 11 X 12 4 13 4 14 X 15 4 16 4 17 4 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 4 3 X 4 X 3 X X 3 X Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 23 No Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard YA9 Good Practice Recommendations It is recommended that the manager maintain a list of all staff that are trained and authorized to adminisister medication with the homes medication administration records. It is recommended that the manager develops a preadmission assessment form 2 YA2 Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 24 Commission for Social Care Inspection Maidstone Office The Oast Hermitage Court Hermitage Lane Maidstone ME16 9NT National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Northcroft Road (24) DS0000013468.V363709.R01.S.doc Version 5.2 Page 25 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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