Latest Inspection
This is the latest available inspection report for this service, carried out on 17th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 3-4 Newton Court.
Annual service review
Name of Service: Newton Court (3-4) The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Shirley Christopher Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Stowe Hill Road Paston Ridings, Peterborough PE4 6PY 01733325712 01733325712 christine.martin@sense.org.uk www.sense.org.uk Sense, The National Deafblind and Rubella Association Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability sensory impairment Conditions of registration: LD only in association with SI Number of places (if applicable): Under 65 Over 65 6 6 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sense UK, a national charity for people with dual sensory loss, runs 3 and 4 Newton Court. The home provides accommodation and support to six people with dual sensory impairment. The home promotes a total communication environment that encourages people with dual sensory loss to develop skills in both receptive and expressive communication. It is situated in a residential area, approximately 2 miles from Peterborough city centre. Local shops are within walking distance and a bus service is available. The home is part of a terrace of four houses. Numbers 3 and 4 have been connected to form one property. The premises provide six single bedrooms, a kitchen/dining room and three sitting rooms. There are two bathrooms, four WC?s and one shower room. The home shares a garden with a similar project, 1-2 Newton Court. Annual Service Review Page 2 of 7 Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We, The Care Quality Commission (CQC) looked at all the information we have received, or asked for since the last key inspection of the home, which was on the 22 November 2007 and since the last annual service review on the 15 November 2008. We asked the home to complete and return the annual quality assurance assessment, (AQAA) by a certain date. The home returned it to us within the time scale given. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical data about the service. We sent out some surveys to be completed by residents or their families, where residents are unable to. We sent out staff surveys and surveys for health and social care professionals. We looked at any information received from the last key inspection to the home and from the annual service review completed last year. We looked at the service history which includes: Any information we have received about the home, either from the home itself or from other people. This may be complaints or safeguarding concerns. The home are required to notify us of any event affecting the well being and or safety of people using our service. We use this information to inform our inspection process and decide if we need to bring a key inspection forward or carry out a random inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was well completed and gave us the information we asked for. We looked at the information in the AQQA and our judgment is that the home is still providing an excellent service and that they know what further improvements they need to make. We have taken some extracts from the AQAA. What the home does well. Inclusion and feeling safe and relaxed at home are aspects of life that the majority of us have a direct influence upon and to a certain extent, take for granted. The individuals living at 3 & 4 Newton Court are dependent upon the attitude and input of staff and the observations of family and others to ensure that key elements are provided. 3 & 4 Newton Court was nominated as a finalist in the category of Service that has exhibited the most significant increase in quality. To have been nominated recognises the performance quality within the service. 3 & 4 Newton Court is a safe and homely environment which offers genuine warmth and support to maximize the quality of the life of the individual. it is the case that the Annual Service Review Page 4 of 7 individuals can relax in their home environment. What the home could do better I aim to identify and employ additional communication methods in an attempt to include the individuals in all areas where opportunities and experiences may exist for them and where changes will have an impact on them. To ensure that all staff achieve NVQ2 status by mid-2009 and to respond effectively to the training needs of staff, for example, look at external courses such as functional vision and hearing assessment training. We received 10 completed surveys from care staff, one survey from a social care professional and 8 completed surveys from residents and, or their families. Staff told us: What the home does well: The home has a good working team. They are good at keeping each other informed. The management is also available if there are any issues. Great team work. Individual and staff protection is taken seriously and individuals have the right to choose and be independent. Meeting the needs of individuals. Paper work and records are up to date and of a high standard. Staff member also praised the quality of Sense training and induction. What the home could do better: Have enough staff at all times so activities can be a regular occurrence. With increased funding from the sponsoring authorities, staffing levels could be increased to allow greater individual activities as opposed to going out in a group. Residents and their families told us: They were able to make choices about what they did and there was a timetable offering a choice of activities. Staff support residents in daily tasks. Staff understand residents different forms of communication. Staff are nice. The carers are very caring and would always endeavor to sort out any problems. We have not received any complaints or safeguarding referrals for this service. We are confident that the home will keep us informed about any event affecting the well being, and, or safety of residents and have on a number of occasions. We have not received any information about this service from other people.
Annual Service Review Page 5 of 7 We looked at the last key inspection report and the inspector made no requirements or recommendations. Six out of the eight outcome areas scored a good and two an excellent. What are we going to do as a result of this annual service review? We will not change our inspection schedule and plan to do a key inspection by the 21 November 2010. We can however inspect a service at any time if we receive information which we feel requires an inspection. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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