Latest Inspection
This is the latest available inspection report for this service, carried out on 20th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 3 Ashley Avenue.
Annual service review
Name of Service: 3 Ashley Avenue The quality rating for this care home is: The rating was made on: three star excellent service 2 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Penny McMullan Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 3 Ashley Avenue Folkestone Kent CT19 4PX 01303270153 Telephone number: Fax number: Email address: Provider web address:
sarah_proactive@hotmail.co.uk Name of registered provider(s): Name of registered manager (if applicable) Miss Sarah Jayne Davidson Suggett Conditions of registration: Category(ies) : learning disability Conditions of registration: Blythson Ltd Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Learning disability - LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The Registered Manager was registered on 19th June 2009. 2 8 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 3 Ashley Avenue is one of four Proactive Development care homes in the Folkestone area. It provides personal care and support for a maximum of three residents who have learning difficulties. Annual Service Review Page 2 of 7 The home is a three story semi-detached house situated in a quiet street near to the shops at Cheriton. It is well maintained and well furnished. The communal accommodation is very spacious, homely and comfortable. The residents each have their own room. The home has a small front garden and a larger back garden, which has free access. There is on street parking in the vicinity. An organisation, Blythson Ltd, own the home. The organisation is more widely known as Proactive Development. The fees for this home are based on the assessed needs of the individual. Up to date fees, previous reports and information in the statement of purpose can be obtained directly from the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the Annual Quality Assurance Assessment (AQAA) when we asked for it. It identified areas that have improved in the last year and others where further developments are either planned or would benefit the people living in the home. In some areas the information was brief and further detail is required to evidence how the home is providing a quality service. The last inspection was carried out on 28th December 2008 when the judgement rating for the home was three stars, excellent. This means that the people who live in the home receive excellent care outcomes. The last inspection report was very positive about the home and the excellent outcomes for the people living there. Two recommendations were made at this time and the AQQA shows that these have been addressed. There is evidence from the AQAA that the home is continuing to look at ways of improving what it does to ensure excellent outcomes for those receiving a service. For example the Registered Manager has completed a four day programme in applied behavioural analysis so that she is able to assess and provide behaviour intervention programmes for the people who live in the home. With the help of positive behavioural programmes the people will be supported to live their life as they wish and staff will know how to make this happen. Communication with the people living in the home has improved with the introduction Annual Service Review Page 4 of 7 of a communication board which clearly shows activities for the day, staff working, weather and any other relevant information. Visual cards are also used to support the people to make daily choices. People have opportunities to take part in a wide range of activities and are encouraged to become part of the local community. They go for individual or group walks and are beginning to take part in the weekly shop for the home. The AQAA shows that people continue to have the support they need with their health and personal care needs. The individual care plans are person centred and staff work well with health care professionals. Staff have been trained to make sure medication is administered safely. The people are supported in taking appropriate risks as part of their lifestyle. Risk assessments are carried out to ensure that people are supported and enabled and not restricted. There is a complaints procedure and systems are in place to support people to make their views known. The AQAA told us that the service also has a lot of input from the peoples families who would happily express any concerns they may have. The AQAA shows that the home is well maintained and continues to be decorated frequently. There are good quality furnishings matching the decor and soft furnishings. They have also installed radiator guards to protect the people living in the home. There are policies and procedures in place to safeguard people from harm and abuse and to safeguard peoples money. There are sound recruitment policies and procedures in place to make sure that staff are checked to provide care safely to the people living in the home. The manager told is us in the AQAA that staffing levels are good, regular supervision is in place and staff morale is high. The manager told us in the AQAA that they are continuing to provide a range of training to meet the individual needs of the people living in the home. New staff complete a six month induction and the manager meets with them weekly to discuss their progress. Just under half of the staff have achieved NVQ 2 or above and new recruits are placed on the programme. The Registered Manager was registered with the Commission in June last year. She is experienced and is in the process of completing her Leadership and Management Award. She told us in the AQAA that the owners visit the home regularly as part of the quality assurance visits. The health and safety of the people and staff in the home is protected. Audits are carried out on a two weekly basis to make sure the home is safe. Any issues identified are addressed or an action plan is put in place for the team to complete on a weekly basis. The home continue to let us know about things that have happened since our last inspection and have shown that they manage issues well. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 From the information we have our judgement is that the home continues to provide an excellent service to the people who live there. However, we can inspect the home at any time if our judgement changes. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
