Latest Inspection
This is the latest available inspection report for this service, carried out on 30th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 32 Beaumont Way.
Annual service review
Name of Service: 32 Beaumont Way The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Roy Gregory Date of this annual service review: 2 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 32 Beamont Way Amesbury Wiltshire SP4 7UA 01980676788 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Glen Arnott,Sharon Anne Arnott Number of places (if applicable): Under 65 Over 65 4 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 32 Beamont Way is a detached modern house on an estate of similar properties. It provides accommodation for four adults in single rooms, all but one having the added benefit of en suite facilities. Shared spaces comprise of a kitchen, utility room, dining room, conservatory living room, bathroom and enclosed garden. The home is situated close to bus stops, as well as being within walking distance of Amesbury town centre. It is easily accessed from the A303 trunk road between London and the West Country. Weekly fees are agreed by use of the Wiltshire Council fair pricing tool. Fees do not include items such as transport, toiletries, newspapers and social outings. Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received about the service, or asked for from it, since the previous annual service review. This included: The Annual Quality Assurance Assessment [AQAA] that the service sent to us. This is a self-assessment that focuses on how outcomes are being met for people that use the service, and how the service intends to develop. It also contains some statistical information. Notifications the service has sent to us about significant events affecting people living in the home. Surveys returned to us by the four people who live at 32 Beamont Way, four members of staff and two specialist community nurses. The previous key inspection report [March 2008], and the previous annual service review [March 2009]. What has this told us about the service? The service sent us their annual quality assurance assessment [AQAA] when we asked for it. The AQAA was very detailed and gave all the required information. The content and quality of the AQAA demonstrated why this service is rated as excellent. It showed the management have effective ways of monitoring how the service is provided and considers how it may be further developed. They take account of feedback that they obtain directly from the people that receive a service. For example, the AQAA refers to regular house meetings, the key worker role, and an annual satisfaction survey that has been tailored to the needs of the people living in the home. The AQAA gave clear evidence of different ways in which they have identified and worked with peoples diverse needs. The AQAA gives a number of examples of how people are given opportunities to make choices and decisions as part of every day life and to meet longer term aims. For example, two people in the home decided to take three short break holidays together, rather than their customary week away, and were supported to achieve this. An idea coming from a house meeting was to install step stones to the garden shed, so people no longer get their shoes dirty on going there. People are supported to undertake individualised activities, and to develop independence skills. Support plans have been designed with direct input from the people they concern, making use of computer technology. They have adopted a person-centred approach. They build on support networks people have outside the home, as well as the resources of the home itself. The AQAA says there are plans to develop further documentation in the home into easy read form, in line with a determination that people living there should be as involved as possible in how the service operates. Work is planned on a brochure that will give improved information for people interested in any vacancy that may arise. The home is able to receive some support from an Annual Service Review Page 3 of 6 administrator taken on in the past year to support not only this home but also the sister home and domiciliary care service operated by the same providers. There are imaginative ways of working with health issues, for example, by use of pictorial pain charts. The manager and staff retain involvement in and knowledge of local initiatives that can be accessed to the benefit of the people supported by the home. The two community nurses that responded to our survey were very positive about the home: A good reliable service to clients with complex needs and Provide safe care for all residents; seek advice promptly; advocate for all residents. It is just like visiting any family home. People living in the home are involved in the recruitment process for staff and in giving feedback regarding the probationary period of any newly recruited staff member. They are able to choose who they wish to be their key worker. The service benefits from a stable staff team, who receive regular supervision and training updates. A senior support worker role has been established. Survey returns we received from four members of staff projected enthusiasm and confidence. There were no negative comments. One added comment was that training is ongoing so that staff can gain more experience working in care and with people with learning difficulties. Staff felt well supported by the registered home manager Wendy Kirk and providers Sharon and Glen Arnott. Staff are encouraged to progress through levels of NVQ [National Vocational Qualification] in care; the senior support worker was working towards level 4. Staff had received training about the Mental Capacity Act and they had refresher training about safeguarding every six months. All four people living in the home returned surveys to us. All responses were positive. People indicated they had good information; made choices about how they spent their time; knew how to raise concerns or complaints; enjoyed a clean and fresh environment; and trusted their relationships with staff. Added comments were: Beamont has given me lots of happiness. I am happy with everything. Everyone looks after me very well. I feel very looked after. I enjoy living at Beamont because the home is nice, clean. Staff are nice. All this makes me happy. I am very happy, no-one needs to worry about me. The service has demonstrated since the previous annual service review that all matters arising have been managed well. People continue to achieve excellent outcomes. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection by 13th March 2011. However, we may inspect the service at any time in response to concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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