Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 35 West Thorpe.
Annual service review
Name of Service: 35 West Thorpe The quality rating for this care home is: The rating was made on: two star good service 1 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Carolyn Delaney Date of this annual service review: 2 2 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 35 West Thorpe Basildon Essex SS14 1LX 01268285788 01268285788 maureen.lawrence@estuary.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Estuary Housing Association Ltd Number of places (if applicable): Under 65 Over 65 3 0 Care and accommodation to be provided to three service users with mental disorder excluding learning disability or dementia. Care and accomodation to be provided to no more than three service users. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service West Thorpe is a care home for three residents with mental health problems. It is located within walking distance of Basildon town centre and forms part of a residential estate. Basildon council own the property. The house is domestic in size; there is a communal lounge, a kitchen with a dining area and a conservatory that is used as a smoking area. Each resident has a single room. There is a well maintained garden to the rear of the property with a patio area. The home is near to local shops, facilities and public transport. The home has a car for the use of the residents. None 1 0 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We carry out an Annual Service Review for services which have 2 star good or 3 star excellent ratings and who provide good outcomes for people they serve. In carrying out this review we looked at all of the information that we have received about the home, or asked for since the last key inspection. We reviewed the information in the homes Annual Quality Assurance Assessment (AQAA), which was returned to us on 18th August 2009. The AQAA is a selfassessment in which the manager is legally required to tell us how well outcomes are being met for people who live in the home. It also provided some numerical information about the service including numbers of staff who work there, the number of complaints received etc. We did not send surveys to residents to complete. We have found that this has distressed the gentlemen living in the home as they do not understand why they are being asked questions and worry that they may be asked to move from their home. We also reviewed any information we have received about how the service has managed any complaints or safeguarding (protecting people) issues. We looked at the information that the manager told us about things that have happened in the home such as illness or injury or any other event which would affect people who live there. These are called notifications and the manager must legally inform us of them. What has this told us about the service? The manager told us in the Annual Quality Assurance Assessment about the ways in which they consulted with residents so as to make improvements to the services they provided. They told us that they held regular meetings with residents and that there was a residents forum where they can openly discuss any issues and the things that are important to them. They told us of the changes made as a result of listening to residents. They said that the gentlemen had chosen venues for day trips and holidays. They told us that one resident had increased the days he attended college from two to three days a week and that another had secured employment two days per week. They also told us that they were planning to support another resident to attend college. There have been no new admissions to the home since the last key inspection and the gentlemen living there continue to be well supported and happy. The manager told us in the Annual Quality Assurance Assessment about how they supported residents to make choices about their lives. They told us that residents were encouraged and supported to be involved in the local community. They told us that they were supporting one resident with their interests in carpentry and others with college and paid employment. The manager told us that staff actively researched and sought opportunities for residents to participate in activities, which they enjoyed. They told us that they had introduced a suggestion box where residents could make comments anonymously should they wish to. The manager told us that residents care plans were kept up to date and reviewed regularly. They told us that they had received a number of positive comments about the home from past members of staff and health and social care professionals. They said that they had made improvements to the Annual Service Review Page 3 of 6 experiences of residents by providing more one to one support to allow a resident access activities outside of the home, where the other residents did not wish to participate in the activity. They manager told us how they support residents for their health and personal care needs. They told us that all residents had regular routine health checks. They said that residents saw their Community Psychiatric Nurse every two weeks as part of monitoring their mental health and wellbeing. The manager said that they encouraged residents to be healthy and active and that they were encouraging one person to reduce reduce the amount of tobacco they smoked by providing an electronic cigarette. We reviewed notifications we had received about the home within the past twelve months. There have been no serious illness, incidents or injuries involving residents living at the home. The manager told us in the Annual Quality Assurance Assessment that there were policies and procedures in place for dealing with complaints. They told us that residents were consulted with regularly to ensure that they remained happy. They said that residents families were welcomed to attend meetings and functions such as parties at the home and to express any concerns they may have. They told us that they had received one complaint since the last inspection. This was made by a neighbour and action was taken to resolve it appropriately. We had received no complaints, concerns or allegations about the home since the last inspection. The manager told us of the arrangements in place for ensuring that the home was clean, comfortable and suited to the needs of people who lived there. They told us that residents were involved in choosing the colour scheme and the furniture for the home and that there was ongoing work in ensuring that residents were happy with their surroundings. They told us that since the last inspection all bedrooms had been redecorated according to residents wishes, new furniture had been purchased for the conservatory area (chosen by residents) and that the garden had been re-landscaped. There are plans to refurbish the kitchen and to purchase new white goods within the next twelve months. The manager told us in the Annual Quality Assurance Assessment that they had core team of three full time staff, two part time staff and one regular agency staff. They told us that staff were dedicated and commited to dsupporting residents and that they had the skills to do this. They told us how hard staff had strived to support residents to gain employment and to access more time at college. They told us that they planned to provide more specialist training for staff to help them support the cahnging needs of residents living in the home. The manager told us in the Annual Quality Assurance of the ways in which the home was managed so as to benefit the people who lived there. They told us that staff were capable of managing the home in their absence. Thye said that staff were regularly supervised and appraised and that due to their pending retirement that they were preparing staff to be able to take more management responsibilities. We therefore judge that outcomes for people who live in the home remain good. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 9th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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