Latest Inspection
This is the latest available inspection report for this service, carried out on 29th June 2009. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 38 Dagger Lane.
Annual service review
Name of Service: 38 Dagger Lane The quality rating for this care home is: The rating was made on: three star excellent service 0 1 0 7 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Linda Elsaleh Date of this annual service review: 0 6 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 38 Dagger Lane West Bromwich West Midlands B71 4BE 01215800666 01215800752 Telephone number: Fax number: Email address: Provider web address:
enquiries@lonsdale-midlands-limited.co.uk Lonsdale (Midlands) Limited Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 8 0 0 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care Home with Nursing (Code N); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 8, Physical disability (PD) 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 38 Dagger Lane is an eight bedded nursing home for people with learning/physical disabilities; shares are owned by Care Tech. The service also provides care and support to two existing residents who have dementia related needs. The property is situated near to West Bromwich, and has local shops and amenities close by. The home is accessible by public transport and has limited off-road parking. On road parking is available at the front and side of the premises. Accommodation consists of eight single occupancy rooms and communal areas. The home offers shared
Annual Service Review Page 2 of 6 0 1 0 7 2 0 0 8 bathing/toilet facilities, as none of the bedrooms are en-suite. Aids and adaptations are provided which meet the assessed needs of the service users and a passenger lift available. The service provides a range of in house and community accessed activities, plus a healthcare programme, which utilises various healthcare resources within the local area. The service should be contacted for information about the fees charged for this service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key unannounced inspection for this service was carried out on 1st July 2008. The judgement made was people who use this service experience excellent quality outcomes. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. We looked at this information and other information we have received about the service. It is our judgement that people who use this service continue to experience excellent quality outcomes. The service continues to consult with people about their care needs and how the service is run. It shows us how it has responded to peoples views such as improving the range of community-based activities offered, providing access to a trained beautician and revising menus to reflect peoples individual preferences. People living in the home told us it is always clean and fresh, they are able to make their own decisions and know who to speak to if they are unhappy or have any concerns. They (the staff) try to sort things out for me is one of the comments we received. Surveys received from the relatives of people who use are positive about the services overall performance. Comments I personally think they do a great job and provide a safe and happy caring environment. Two relatives did comment they felt more community-based activities should be provided. This was also identified in some surveys we received from staff. Health and social care professionals who responded to our survey tell us they feel the service provides people with good support to live the life they choose and respects the individuals right to privacy and dignity and no concerns were raised. Annual Service Review Page 4 of 6 The service lets us know about things that have happened since the last key inspection and provided details of the action it has taken. This tells us these have been well managed. The information provided tells us how the service continues to monitor its own performance and the areas where improvements are planned such as the quality of information it provides to people who use the service, the range of communitybased opportunities for learning and activities, training programmes for staff and continued maintenance and renewal of the premises. We have received no concerns about how the service is managed and the information provided to us tells us it continues to work well the people who use the service, their relatives/representatives and other interested parties. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1st July 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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