Latest Inspection
This is the latest available inspection report for this service, carried out on 9th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 41 Bryndale Avenue.
Annual service review
Name of Service: Bryndale Avenue, 41 Flats 13, 14 & 18 The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Christine Lancashire Date of this annual service review: 0 9 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Bryndale Avenue, 41 Flats 13, 14 & 18 Kings Heath Birmingham West Midlands B14 6NQ 01214413982 01214413982 Telephone number: Fax number: Email address: Provider web address:
www.sense.org.uk Sense, The National Deafblind and Rubella Association Name of registered provider(s): Name of registered manager (if applicable) Ruth Bennett Anderson Conditions of registration: Category(ies) : learning disability sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 5 0 0 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users with the following gender: Either Whose primary care needs on admission to the home are within the following categories: LD: 5 SI: 5 The maximum number of service users to be accommodated is 5 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Flat 13, 14 and 18 Bryndale Avenue are part of a complex of flats which have been purpose built by Moseley and District Housing Association. A number of the flats are leased by SENSE in the Midlands and registered as care homes.
Annual Service Review Page 2 of 6 The flats accommodate three service users with a sensory disability. The accommodation is situated on the first and second floor of the block and the flats each comprise of a hall, bedroom, bathroom, lounge and kitchen. The main staircase can gain access to the accommodation. The flats are situated amongst other registered and non-registered provision. Access for people with mobility difficulties is poor. To the front of the flats there is off road parking. There is a small communal garden, which is shared with other SENSE registered flats at Bryndale and Shalnecote Grove. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The manager provided us with a very detailed summary of the years events, the improvements which have been made to the home and the plans for the future. This included the details of numerous activities which people been supported to undertake, such as Fire Cadets, rock climbing, a Stratford boat trip, Warwick vintage car centre, Birmingham Science and Art Museum, a hair exhibition, Weston Super Mare and Drayton Manor Park. People have also been on holiday, including a trip to Tunisia. The manager provided examples of changes which have been made a result of listening to people in the home and through the Sense Residents Group. These included the purchase of a new vehicle. In the coming year, people will continue to be involved in planning their care through involvement in team meetings and providing feedback to make sure that the service meets their needs. People continue to be encouraged to maintain good health and the manager told us that some this as included helping people to reduce their medication where appropriate. The organisation has set up a cultural and diversity team to investigate what cultural needs mean to people who receive their care and support and there are plans for staff Annual Service Review Page 4 of 6 to attend equality and diversity training. The manager plans to continue with comprehensive Person Centred Planning meetings and effective planning so that the staff continue to offer appropriate support to ensure that each person lives a preferred lifestyle. The manager told us that the plans for the next year include networking with other organisations and seeking work opportunities for the people who live in the home. The home is trying to engage in local advocacy support to seek to empower individuals and allow an independent approach. The manager is exploring the possibility of writing person centred job descriptions evidencing that they are directly listening to the deafblind people that they support. The manager is working with the housing Association to look at the structure of the building to see if it can be split into individual one bed flats as a direct result of listening to the people who live there. Other improvements include making better use of the front garden, painting the external area in line with Sense environmental standards and better lighting and security to the car park area, The aim is to support the deafblind people to have control over how their environments look and to provide sensory adaptations to maximise peoples independence. Since the last inspection, the manager has achieved NVQ level 4 in management. Staff have been recruited with the knowledge and experience of peoples disabilities, and they continue to receive ongoing training. The manager plans to introduce annual questionnaires for staff and management to ensure their ongoing understanding and awareness of concerns complaints and protection. All staff are to attend person centred planning training through staff team development days and individual support worker workshops which will be running throughout the rest of the year. Additional support will be sought for the team to support them when difficult situations arise through challenging behaviour. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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