Latest Inspection
This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 45 Hall Green Road.
Annual service review
Name of Service: 45 Hall Green Road The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Linda Elsaleh Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 45 Hall Green Road West Bromwich West Midlands B71 3JS 01215888456 01215888456 Telephone number: Fax number: Email address: Provider web address:
www.voyagecare.com Milbury Care Services Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users to be accommodated is 8. The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disabilities (LD) 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 45 Hall Green Road is a Residential Care Home providing care and accommodation for 7 adults with a learning disability in a detached seven bedroom house. The house is on a main road close to Wednesbury town centre and about 5 miles from West Bromwich in the West Midlands. It is close to local amenities including a mini supermarket, takeaways, hairdresser, green grocer etc. A bus stop is within a minutes walk enabling access to the wider local community. Each bedroom has en suite facilities furnished with either a bath or a shower. In addition there is a lounge, a designated activity room and separate sensory room where residents can relax, a dining room that seats
Annual Service Review Page 2 of 6 12 people and a large private grassed rear garden. are #1547.00 to #1842.00. Minimum weekly fees for 2007/8 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA). It was clear and gave us the information we asked for. We looked at the information we have received about the service and the information provided in the AQAA and our judgement is that the home is still providing a good service and they know what further improvements they need to make. Information provided to us by the service tells us what they have done well this year, for example, everyone living at the home has enjoyed an annual holiday and day trips of their own choosing, health and medication plans have been developed and staff members have been re-assessed in the handling and administration of medication. People are supported to maintain individual and independent lifestyles where possible and attend appointments with relevant health care services, including behaviour therapists, psychologists, speech and language therapists. They are encouraged to express their views about the service they receive and have access to independent advocate services. People are provided with information about how to make a complaint in formats they understand. The service keeps a record of any issues raised with them and how this has been dealt with. No concerns about the service have been received by us since our last visit. The service continues to monitor its own performance and has identified areas it plans Annual Service Review Page 4 of 6 to improve in the next twelve months. Three of these areas include providing training for all staff in person-centred planning, developing a pictorial communication system to support people to communicate their needs and wishes more effectively and support them to become more involved in their own healthcare by providing information in pictorial and audio formats. The service continues to let us know about things that have happened since our last key inspection and have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who live here. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 23rd September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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