Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 51 Norton Road.
Annual service review
Name of Service: 51 Norton Road The quality rating for this care home is: The rating was made on: three star excellent service 0 4 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lucy Green Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 51 Norton Road Hove East Sussex BN3 3BF 01273747449 01273747449 ftf1d@tiscali.co.uk www.ftf.org.uk Frances Taylor Foundation Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users to be accommodated is 10. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disabilities (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 51 Norton Road is registered to provide residential care to ten adults with learning disabilities. The home is located in Hove with good access to local transport and amenities and Brighton town centre is within fifteen minutes walking distance. Resident accommodation is provided on four floors, each with ensuite toilet and washbasin facilities. All bedrooms are decorated and furnished to reflect individual tastes and interests. 0 4 0 3 2 0 0 9 Annual Service Review Page 2 of 6 The communal areas consist of a quiet lounge, large lounge/dining room, and separate kitchen. There is an attractive garden and patio area to the rear of the home. More detailed information about the services provided at 51 Norton Road can be found in the homes Statement of Purpose and Service User Guide, copies of these documents can be obtained on request from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: (1) The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. (2) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. (3) The previous key inspection and the report generated from that visit. (4) Feedback received regarding the service since the last inspection, including the information contained in ten service user surveys. What has this told us about the service? The home returned the annual quality assurance assessment (AQAA) when we asked for it. This was comprehensively completed by the Registered Manager and provided useful information about the service. It identified areas that have improved in the last twelve months and other areas where further developments are either planned or would benefit the people who use the service. The last inspection report identified that 51 Norton Road was providing excellent outcomes to the people it supports. Only one requirements was made following our last visit and the Registered Manager has confirmed in the AQAA that this has been fully complied with. The home has continued to liaise with the Commission. There have been no reported issues which give rise to any concerns about the way the service is being delivered. The AQAA details a range of areas where improvements have been made in the last year. These improvements include further developing the person centred planning system through the use of visual medium and focusing on what information residents want to share immediately with new staff. It is reported that two residents have successfully accessed locally advocacy services and regularly attend meetings with them. 1-1 keyworker meetings are now held on a structured basis every month to allow residents time to formally discuss and record the issues that are important to them. The home has an ongoing programme of maintenance and renewal and the home has stated that that upgrades in the last twelve months have been concentrating on ensuring the home remains fully accessible and safe for people as they age and their mobility reduces. Annual Service Review Page 4 of 6 Staff training has also been ongoing and staff have been given opportunities to access specialist training in areas such as nutrition, bereavement and palliative care. The home has also delegated lead roles to some staff, designating them with responsibility for key areas such as health monitoring, co-ordinating training and healthy eating. Feedback received from ten service user surveys indicates that people still enjoy living at the home and are happy with the services they receive. One resident stated I love living here and I always like the meals and another resident confirmed I enjoy peoples company here and having friends over for dinner. The AQAA demonstrates the homes commitment to promoting equality and diversity within the home through the recognition of every person as an individual and respecting their own set of strengths, needs and values. 51 Norton Road has excellent systems in place to monitor its own standards of service delivery and to gain feedback from stakeholders. The AQAA provides evidence that the home is proactive in the way it engages with people and uses their ideas and comments to further develop the service. From the information provided in the AQAA our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? There will be no change to the inspection plan and we will review the service again when it applies for re-registration under the new Health and Social Care Act. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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