Latest Inspection
This is the latest available inspection report for this service, carried out on 18th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 62 Cheltenham Road.
Annual service review
Name of Service: 62 Cheltenham Road The quality rating for this care home is: The rating was made on: two star good service 0 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Emily White Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 62 Cheltenham Road Evesham Worcester WR11 2LQ 01386442783 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Noble Care Ltd Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3. The registered person may provide personal care and accommodation for service users of both sexes between the ages of 18 and 65 years whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 3 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 62 Cheltenham Road is residential care home in Evesham, which provides specialist support for up to three people with a learning disability. It has was registered to a new provider in May 2007. The house is a semi-detached property in a residential area, which offers single bedroom accommodation. It is on a main road close to Evesham town centre as well as the park, Abbey and river Avon. Limited parking is available upon the drive. The registered provider is Noble Care Limited. The registered manager is Mr Martyn Crookstone who also manages another care home owned by the same provider in Evesham. 0 6 1 1 2 0 0 8 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA tells us about improvements they have made in the past 12 months. These include: The Special Projects Team meetings consisting of people using the service and the manager. People can bring up any issues or communicate their wishes. Projects have included the Cheltenham Road Times (a newsletter) and a radio programme Annual goal setting with people who use the service, which have all been achieved Holidays which have included a Big Band Holiday with a Frank Sinatra theme music festival and a caravan holiday to Blackpool One person using the service took part in a Race for Life charity event to raise money for cancer charity A software program called Board Maker was purchased to improve pictorial communication with people who use the service Better monitoring of complaints, notifications, incidents and safeguarding Annual Service Review Page 4 of 6 Training for the staff and manager in the Mental Capacity Act and Deprivation of Liberty Standards Encouraging people who use the service to take exercise through use of the Wii Fit games console A new patio in the garden to help improve the usage of the garden Senior staff have taken on more responsibility An effective management system is in place across the homes of Noble Care The AQAA tells us about improvements they plan to make in the next 12 months. These include: Improve awareness of ageing and dementia People who use the service growing their own vegetables and recycling Improve communication with staff and staff meetings Continuing to monitor the quality of the service through the annual development plan Continuing with the new developments set up in 2009 When we have visited the home to carry out out inspections people living in the home always tell us that they are happy there, and tell us about their active lifestyles. A concern that has been raised about the home is the lack of male staff. The regular involvement of the manager in the lives of people using the service will help in maintaining male contact for those people who benefit from this. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They received one complaint in the past year which was resolved according to their procedure. The service has an accessible complaints system for people who use the service called Its Ok To Talk. The home works well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 6th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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