Latest Inspection
This is the latest available inspection report for this service, carried out on 30th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 66 St Edmunds Road.
Annual service review
Name of Service: 66 St Edmunds Road The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Small Date of this annual service review: 2 3 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 66 St Edmunds Road Stowmarket Suffolk IP14 1NU 01449626210 Telephone number: Fax number: Email address: Provider web address:
kate.evans@acs.suffolkcc.gov.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Suffolk County Council Number of places (if applicable): Under 65 Over 65 5 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 66 St. Edmunds Road is a registered care home for five adults with learning disabilities, owned and administered by Suffolk County Council. It is situated in a residential area of Stowmarket and within easy reach of local amenities and resources. The accommodation is single storey and comprises of five single bedrooms, communal lounge and dining facilities, two communal bathrooms and one shower room. There is limited parking to the front of the building. At the last key inspection the fees for the home appeared in the Statement of Purpose and Service Users Guide and were £66.85 per week. Change of Responsible Individual Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. We received surveys from one person who lived at the home, four staff and one health professional. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA explained how peoples needs were met and stated the development and implementation of the service user plans, these have significantly underpinned the development of a person centred and quality led service for the individuals living within the home. These plans monitor, audit and maintain the individuals care package and clearly identify how the service supports an individual living within the home and residents are involved with day-to-day decision making, e.g. household routines and as to what level of involvement they would like to participate in within their own home. Their day-to-day lives are recorded within their personal notes as a way of evidencing how this is accomplished. A service user survey said that they always made decisions about what they wanted to do each day, that the staff always treated them well and that the staff sometimes listened and acted on what they said. A comment in the survey was good with helping me, activities, food. The health professional survey said that peoples social and health care needs were always properly monitored, reviewed and met and that the service always sought advice and acted upon it to meet peoples social and health care needs. Comments made in the survey were good at managing the health care needs of the service users on a day to day basis and could perhaps look at the promotion of healthier living around diet and exercise for their clients more. The AQAA stated the service, over the last three years, has been introducing healthy eating gradually by a step by step Annual Service Review Page 3 of 5 process as it recognised that service users for many years had what is now considered an unhealthy diet. This continues to evolve as we introduce a menu that promotes home cooking rather than convenience food. We have been encouraging a healthier lifestyle by offering the opportunity to participate in gentle exercise sessions, swimming and walks around the local area. Four staff surveys said that they were always provided with up to date information about the needs of people that lived at the home. Comments made in the surveys included promotes independence to all who lives there, all individuals are treated with respect and their likes/dislikes are always taken into consideration and promotes independence for all clients, also there is a safe, homely environment for the clients to live in, which is provided by professional caring staff. Four surveys commented that the staffing in the home did not always allow people to participate in activities. However, the AQAA stated that they have improved in the last twelve months by the development of the day service project where the service users access community activities from home, rather than attend a building based day service. We have increased the number of staff to facilitate community activities. The AQAA told us that there had been no complaints received in the last twelve months and stated the complaints procedure is documented within the Statement of Purpose and Service User Guide. A service user survey said that they knew who to speak to if they were not happy and that they knew how to make a complaint. Four staff surveys said that they knew what actions to take if a person had concerns about the home. The health professional survey said that the service always responded appropriately if concerns were raised. The AQAA stated that there had been no safeguarding alerts made in the last twelve months and stated all staff have an awareness of the adult safeguarding procedures and referral process, through attending Protection of Vulnerable Adults training. The service has systems in place that safeguards against all forms of abuse, physical, financial, psychological, etc. The AQAA told us about the improvements to the environment in the last twelve months which were the front garden area - boarders, pots and hanging baskets were planted. We entered the Stowmarket in Bloom competition. The two main bathrooms have been refurbished and decorated. The Annexe hallway and bathroom have been redecorated. Two service users have had their rooms redecorated. The dining room has been redecorated and fitted with a new carpet. Lounge furniture has been purchased. New curtains purchased throughout the home. New chairs for the dining room. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, using the current CQC methodology, the service will be inspected within three years of the last key inspection. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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