Latest Inspection
This is the latest available inspection report for this service, carried out on 18th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 7 Manor Road.
Annual service review
Name of Service: 7 Manor Road The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Martin Brown Date of this annual service review: 1 8 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 7 Manor Road Stratford On Avon Warwickshire CV37 7EA 01789414552 01789414552 jane.taylor@turning-point.co.uk www.turning-point.co.uk Turning Point Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 5 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 7 Manor Road is a care home operated by Turning Point. It provides a community based residential care service for five adults with learning disabilities. The home is situated in a residential area close to the town centre and local shops. The home is staffed 24 hours a day. The building consists of two converted semi- detached houses. This results in a degree of separation, with two staircases, one of which has a stair lift, and a central fire door upstairs. There is a large kitchen, laundry and a separate staff office on the ground floor. Annual Service Review Page 2 of 5 The majority of residents have profound learning disabilities and communication difficulties, although there is one service user who is more independent and who has good communication skills, but who chooses to remain at the home. Current fees at the home are £1430.20 per week. Transport, hairdressing and toiletries are extra. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The previous inspection, in September 2007, gave the home a good rating, with one requirement regarding staff checks, which was actioned. The previous Annual Service Review, in September 2008, noted continued positive comments from relatives. The AQAA self assessment form completed and returned by the manager gave a picture of a service continuing to value residents as individuals and keep residents and relatives informed of events and developments within the home, and to seek and take into account their views. The manager was spoken with concerning the service, and felt that things were going well at present. Forums with relatives continue to be held. Relatives have requested now that these be held only when there is specific news to be imparted and discussed. We have received no complaints concerning the home, and no reports of incidents that have raised concerns about the safety of people living in the home. One incident was reported by the service almost a year ago, and the management of this was discussed with the service at the time. The manager also discussed an incident that occurred just after this, and detailed how this had been managed. The home continues to notify us of incidents affecting the well-being of those living in the home. This most typically involves falls. The manager discussed this in relation to one resident, and how it is being managed. One resident was spoken to by phone. They talked of a forthcoming holiday, their activities and work, and said that they continued to be happy and content living at the home. Im happy here was their clear message. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and expect to do a key inspection within the next twelve months. However we may inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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