Latest Inspection
This is the latest available inspection report for this service, carried out on 5th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 78 - 82 Park Road.
Annual service review
Name of Service: 78 - 82 Park Road The quality rating for this care home is: The rating was made on: two star good service 1 8 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jo Griffiths Date of this annual service review: 0 4 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 78 - 82 Park Road Sittingbourne Kent ME10 1DY 01795479166 Telephone number: Fax number: Email address: Provider web address:
parkroad@caremanagementgroup.orangehome. co.uk www.caremanagementgroup.com Care Management Group Ltd (trading as CMG Homes Ltd) Name of registered provider(s): Name of registered manager (if applicable) Mrs Virginia Harvey Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 18 0 The maximum number of service users to be accommodated is 18. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 78/82 Park Road is registered to provide care and accommodation for eighteen adults with learning disabilities. Care Management Group Ltd owns the home. 1 8 1 2 2 0 0 8 Annual Service Review Page 2 of 6 The home is located on a busy road in the centre of Sittingbourne, with all local amenities within easy walking distance, including the main line railway station. The property comprises a pair of semi-detached houses with one main front entrance, plus the adjacent detached house with its own front entrance. The rear garden, the laundry facilities and the staff are shared. There are nine single and three shared rooms, two alternative day rooms and a large dining room in the main house, plus another three single rooms, a kitchen/diner and a large sitting room in the adjacent house. The fees range from £623 to £1100 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us a completed Annual Quality Assurance Assessment (AQAA) within the required timescales. This was completed to a high standard and gave us useful information about areas in which the home has improved and the development plans for the future for the service. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that have plans in place to continue to improve the service. People using the service always tell us that they are happy with the support they receive. We sent surveys to five of the residents of the home and these were returned prior to this review. The surveys gave positive feedback about the service provided and showed that staff respect the individual choices people make and support them to be as independent as possible. Comments in the surveys include They help us to prepare our own meals and We can go out when we want to and we have a mobile phone to contact staff if we need them. Quality surveys are regularly sent to people using the service, by the registered provider, in order to gather their views. The Surveys sent to the Commission confirmed that everyone knows how to make a complaint if they need to. The home has demonstrated that they respond to and resolve any complaints effectively. There have been no complaints or concerns received about the service by the Care Quality Commission. The manager told us, in the AQAA, that the service has supported the people living in the home to develop their daily living skills, including preparing their own meals and making their own health and beauty appointments. People using the service have Annual Service Review Page 4 of 6 conducted their own care review meetings and have been fully involved in drawing up and reviewing their person centred plans. Everyone now has a health passport and new ways of supporting people to communicate in the way that best suits them have been explored. Most of the people living in the home attend college or have a work placement. The manager told us, in the AQAA, that there are plans in place to support more people to find an appropriate work placement. The inspector telephoned the manager of the home to discuss how they continue to support people with challenging behaviour to ensure their safety. The manager described the training that staff undertake and stated that all risk assessments and support plans for people with challenging behaviour are up to date. The home works closely with the professionals at Swale Community Learning Disability Team. The manager told us that in the recent quality survey, carried out by the registered provider, there was extremely positive feedback from people that use the service, their relatives and their health and social care professionals about the way the home has supported people to manage their behaviours. The manager told us that there have been many improvements in the quality of life of the residents as a result of this and that any physical intervention is now rarely required. The last key inspection of the home identified the need for some refurbishment to one of the houses at Park road (Rowan house). The manager informed us that a new kitchen, bathroom and shower room have been fitted and that the lounge will be refurbished before April 2010. The home continues to let us know about important things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 18th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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