Latest Inspection
This is the latest available inspection report for this service, carried out on 1st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 8 Brantwood Road.
Annual service review
Name of Service: 8 Brantwood Road The quality rating for this care home is: The rating was made on: two star good service 2 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Neil Fernando Date of this annual service review: 2 3 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 8 Brantwood Road Luton LU1 1JJ 01582480642 Telephone number: Fax number: Email address: Provider web address:
noemailasat03.07.07 Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Advance Support Ltd Number of places (if applicable): Under 65 Over 65 5 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Advance Housing and Support Ltd is a charitable organisation providing services within the community to meet the needs of people who have either a learning disability or a mental health problem. 8 Brantwood Road is a semi-detached house and is located near the town centre of Luton and overlooks the park. The home provides accommodation for five people with mental health needs. All the people using the service have single rooms. The first floor has four bedrooms, a bathroom and utility room. The downstairs has one bedroom, a lounge and kitchen/diner, a toilet, separate smoking room and an office. There is also a small garden at the rear of the house. At the front of the building is a small driveway. The accommodation is not suitable for people with mobility problems. A copy of the last inspection report, service users guide and an information pack is available at the home for residents and visitors to read. The fee for this service is
Annual Service Review Page 2 of 6 None 2 4 1 0 2 0 0 8 £660, per resident per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for, since the last key inspection or annual service review. This includes: The annual quality assurance assessment that was sent to us by the manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and staff working at the home. Information we have about how the service has managed any complaints including safeguarding matters. What the home has told us about things that have happened in the service; these are called Notifications and are a legal requirement. We also make use of any other information received about the service since our last key inspection; this could be from health and social care professionals, representatives and other stakeholders. The previous key inspection and the results of any subsequent visits to the home in the last 12 months. What has this told us about the service? The Manager sent us their annual quality assurance assessment (AQAA) when we asked for it. It is clear and gives us the information we asked for. Responding to What our service does well?,the Manager said Proactive strategy to enable service user involvement; high profile for diversity and equality issues; innovative service models practical development; thorough policies and procedures; comprehensive training programme and investment in staff development; good consultation processes with staff; effective quality management; communication strategies and inclusion of service users in the daily running of the home. With respect to the views of the residents the Manager tells us in the AQAA, Advance Housing and Support has a dedicated Inclusion Unit to advise and support the involvement of service users in the work of the organisation. The inclusion strategy is available to all staff and includes details of ways in which service users views can be incorporated and promoted. The main tool is called the Pyramid of Engagement and this provides a framework for staff to work with to ensure that optimum opportunities is provided for service users to express their views. Our judgment based on the information in the AQAA is that the home is still providing a good quality service to its residents. They also know what further improvements they need to make. Surveys have been sent out to 5 residents and 6 staff members to seek their views and experience with respect to the quality of service offered at this home. The Manager has said that the home has not received any surveys; further surveys for residents and staff would be sent shortly. Any information received, would be dealt with as appropriate. Telephone contact was made with the manager on 23 October 2009 and she reported Annual Service Review Page 4 of 6 the following: 1. The home has not received any complaints regarding any aspect of the service since the last key inspection on 24 October 2008; there have been no complaints made to the Commission, regarding any aspects of the service. 2. There have been no safeguarding matters during the same period. 3. Both requirements made in the last inspection report have been met. 4. All 6 care staff have completed their their NVQ Level 2, thus giving a ratio of 100 qualified staff. 4. We have noted that we have not been notified of any events in the home, as required by Regulation 37, since 24 October 2008. The Manager is clear about her responsibilities under this regulation; she confirmed that there has been no incident that the Commission must be made aware of. The home works well with the Commission and the service continues to provide good outcomes for its residents. We looked at all the above information and our judgment is that the home is still providing a good quality service. What are we going to do as a result of this annual service review? We can inspect this service at any time, if we have concerns about the care and welfare of any service users, or its operation. There is currently no evidence to suggest that an inspection is required in the near future. Our plan is to do a key inspection by 24 October 2010 , unless information is received to trigger an earlier inspection. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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