Latest Inspection
This is the latest available inspection report for this service, carried out on 18th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 84 Kingsthorpe Grove (Royal Mencap Society).
Annual service review
Name of Service: 84 Kingsthorpe Grove (Royal Mencap Society) The quality rating for this care home is: The rating was made on: two star good service 0 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Roan Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 84 Kingsthorpe Grove Northampton NN2 6NT 01604792845 F/P01604792845 helen.kimber@mencap.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Miss Andrea Jane Brown Conditions of registration: Category(ies) : learning disability Conditions of registration: Royal Mencap Society Number of places (if applicable): Under 65 Over 65 4 0 Total number of beds 4 Service User Category Learning Disabilities over 65 years of age (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 84 Kingsthorpe Grove, is a terraced property in a residential street and provides personal care, without nursing, for four adults with learning disability. The home is in the style of a large family house, with a bedroom for each service user. There is one ground floor bedroom, with shower. As there is no lift facility, service users do have to be able to safely negotiate stairs to use first floor bedrooms. There is a kitchen diner and a separate communal lounge. Furnishings and decor are to good standard throughout. To the rear of the premises, there is an enclosed garden, with garden furniture and a barbeque. 84 Kingsthorpe Grove is owned and run by the Royal Mencap Society, a national organisation for children and adults with a learning disability.
Annual Service Review Page 2 of 7 0 2 1 2 2 0 0 8 Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment tool that focuses on how well outcomes are being met for people using the service. It has also provided us with numerical information about the service. Information we have about how the service has managed any concerns or complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received 2 surveys from people using the service who gave positive responses to the questions asked. they feel that they are supported well and that they are fully involved in decision making. they all know how to make a complaint and feel that they are listened to. in response to the question of what the home does well they said: They look after my needs I am happy here In surveys received from staff they said: We are good at being person centred. Help to achieve personal goals We have a close knit team Provide a caring family environment A very supportive team All staff confirmed that they are supported on a regular basis and that they receive good information about the people they support. They also knew how to raise concerns about people they support and received training to carry out their role. The home sent us their AQAA when we asked for it. It was clear and detailed giving us all the information we asked for. The homes manager continues to let us know about things that have happened since our last key inspection and this shows that they have managed issues well. The manager states within the AQAA that With in this service we hold weekly residents meetings where the service users are given the opportunity and encouraged to express their views, service users also choose what they would like on the menu for the following week, they are supported to do this with the use of picture cards and recipe books the minutes from these meetings are located in the dining room for all service users to access when they wish, along with Tennant forum meeting minutes. Mencap runs 5 registered services in Northampton and service users who wish to from all 5 services meet approximately every 2-3 months for a forum meeting, Staff support service users to the forum meetings and allow and encourage service users to express their views. Service users have annual reviews where they are able to invite family/friends/ day services etc and a mini review within the house, at the reviews service users are encouraged and supported to voice their opinions and their wishes for the next year. Staff work with service users to write pre-review notes and minutes from review meetings. Service users are encouraged to be involved in Annual Service Review Page 4 of 7 recruitment process either by attending interview sessions or being involved in writing questions to be asked at interviews. We actively encourage service users to be spontaneous in their choice of activities and staff support them to do this. Service users are fully involved in choosing, planning of their holidays. Equality and dignity is interwoven into all the aspects of the service from direct communication, support plans, activities, dietary requirements and staff approaches. The AQAA states that As a service provider organisation, Mencap has a diversity policy that clearly states that people are treated fairly and no-one is treated badly because of something that is different about them. We welcome the differences in people and this is why we tailor support around a persons unique needs and wishes. Our policies and processes in recruitment, training and service delivery encourage us to focus on how diversity can enhance the way we support people. As a Mencap service we whole heartedly embrace and encourage Mencaps equality and diversity policy. Every one is given equal opportunities to express their opinions and views and new ideas are embraced. We believe that the people we support should be involved and consulted in all stages. The service provides good information within a service users guide which is an accessible format. There is also an accessible complaints procedure. People using the service are supported to develop practical life skills, through access to educational courses, work placements and taking part in leisure activities in the community. There is regular contact with families and support with friendship of peers. Regular reviews of their health care needs, staff awareness and training in safeguarding procedures with robust internal financial checks, protect people using the service. Staff receive regular training and there is a continuous development plan in place. The AQAA states that As a service provider organisation, we recognise that the people who provide support crucially influence the quality of the service that people receive. Our policies and processes in recruitment and training, guide and inform effective recruitment practices that include through preemployment checks, induction and ongoing training to ensure to ensure that staff fully understand their responsibilities and how to effectively support people with a learning disability. Our policies and processes around supervision, attendance and performance review actively encourage a supportive but focused approach to staff performance and development within the service. The data provided within the AQAA confirms that five of the six staff working at the home hold National Vocational Qualifications (NVQ) in care at level 2 or above with the remaining being supported to develop their skills. The manager is currently working towards their NVQ level 4 in leadership and management in care services and aims to complete this in April/May 2010. All staff have completed an induction programme that meets standards set by Skills for Care. The registered manager is reflective about the service and states the following when asked what the service does well: As a Mencap service we feel that we work in a very person centred way, promoting inclusion and empowerment for the people that we support to be as involved as possible in the running of their home and to lead fulfilling lives. People are given the opportunity to access the local community and participate in in if they choose to. People are treated with dignity and respect and their choices and opinions are valued. We work in a person centred way with staff too, to improve them and their performance and value them through supervision, training and personal development plans. We also run the
Annual Service Review Page 5 of 7 home in a friendly and relaxed but professional way to enable people to feel that this is their home and they want to and feel comfortable living here. Everyone at the service, staff, The people who use the service and their families are treated as individuals and every ones opinion, culture, views, and experience is valued. We allow The people we support to do things for them selves and not do things for them. We offer The people we support choices to experience new things and support them to do this. CQC has not received any complaints since the last inspection and the AQAA confirms that no complaints have been made direct to the service. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 6 of 7 Reader Information
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