Latest Inspection
This is the latest available inspection report for this service, carried out on 4th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 9 Grace Road.
Annual service review
Name of Service: 9 Grace Road The quality rating for this care home is: The rating was made on: two star good service 2 2 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Fiona Stephenson Date of this annual service review: 0 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Telephone number: Fax number: Email address: Provider web address:
Leicester LE2 8AD 01162331035 01162331005 tweddle7@aol.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability mental disorder, excluding learning disability or dementia physical disability sensory impairment Conditions of registration: 9 Grace Road Limited Number of places (if applicable): Under 65 Over 65 2 17 7 17 6 0 0 0 0 0 No person falling within category PD, SI, MD or DE may be admitted to the home unless that person also falls within the category LD I.e. multiple disability . No person to be admitted to the home in categories LD/DE when 2 persons of categories LD/DE are already accommodated in the home. No person to be admitted to the home in categories LD/DE when 2 persons of categories LD/DE are already accommodated in the home. No person to be admitted to the home in categories LD/MD when 7 persons of categories LD/MD are already accommodated in the home. No person to be admitted to the home in categories LD/MD when 7 persons of categories LD/MD are already accommodated in the home. No person to be admitted to the home in categories LD/SI when 6 persons of categories LD/SI are already accommodated in the home. No person to be admitted to the home in categories LD/SI when 6 persons of categories LD/SI are already accommodated in the home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been:
Annual Service Review Page 2 of 6 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2 2 0 9 2 0 0 8 9 Grace Road is situated in a quiet area on the outskirts of Leicester, close to a variety of community amenities and transport links. Care and support is provided to seventeen adults who have a learning disability and associated communication difficulties. Some service users also have physical disabilities, dementia and/or sensory impairment. The communal areas consist of a large, lounge/dining room, two day-care rooms and a sensory room. The home also has a training kitchen where service users can learn cookery skills. Currently all service users are accommodated in single bedrooms. There are two staircases and a shaft lift to access communal areas and bedrooms on the first floor. The home has specially adapted bath and shower rooms to meet the needs of people with physical disabilities and a large, enclosed garden, which again is fully accessible. Current fee levels range from £700 to £1,909 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by staff who work for the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organizations. What other people have told us about the service. What has this told us about the service? The service sent us the AQAA. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the care home is still providing a good service to people they support, and that they know what further improvements they need to make. The AQAA told us that the bedrooms in the home have been redecorated in the last 12 months, and a new relaxation room has been created. The carpets have recently been replaced and the laundry area has been renovated and updated as required. It also told us that the service has good staff retention and is using less agency staff. The management team have recently completed their National Vocational Qualification (level 4) in Health and Social Care. The AQAA informed us that there have been no complaints received by the service. We were also informed that all the care plans have been updated to reflect a person centred approach, and to identify specific goals for individuals and how they might attain them. There is now a quality management system which takes into account the views and opinions of people who live at 9 Grace Road, and those of their families. We received three surveys back from people who live at 9 Grace Road who were supported by a key worker in completing the survey. Two of the three felt that they could do what they wanted during the day, evening and week-ends, with the other respondent not feeling they could do what they wanted during the day and evening. All Annual Service Review Page 4 of 6 said that they knew who to talk to if they were not happy, and felt that staff treated them well. All said that carers listen and act on what they say. One person told us that they get choice and go out a lot, another said they would like to go out more. We had three responses from staff working at 9 Grace Road. All three were positive about the support they received from management, and felt there was usually enough staff to meet the needs of people who use the service. One member of staff said I feel the home runs well with a person-centred focus and approach as the priority for each individual service user. One member of staff when asked what the home could do better commented organisation with shopping. We received three responses from social and health care professionals. All felt the service was providing good care to people living at 9 Grace Road. One professional said when asked what the home does well effective communication regarding clients who I am involved with, another said I think the service provided by this home is very good and to a high standard. We have not received any notifications to inform us of issues that have impacted on the care of people using the service. We at the CQC have not received any complaints or concerns about the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 21st September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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